Customer Service

[BobLoblaw]

I UPS'd a rear shock to a vendor for a warranty repair. I included a descriptive note with the shock including my contact info details of the malfunction and a request for pricing on a matching front shock.

I should note I spoke to the vendor prior to sending the shock and followed the instructions he provided

The shock was received at the vendor last Wednesday jan 27 . I followed up with a phone call on Tuesday this week to find out the status. Vendor did not answer but I left a detailed voice mail.

I have not had a return phone call or e mail follow up.

Its been over a week since they received the shock. Should I have reasonably expected a response by now?

[dan-c]

Originally Posted by BobLoblaw

I UPS'd a rear shock to a vendor for a warranty repair. I included a descriptive note with the shock including my contact info details of the malfunction and a request for pricing on a matching front shock.

I should note I spoke to the vendor prior to sending the shock and followed the instructions he provided

The shock was received at the vendor last Wednesday jan 27 . I followed up with a phone call on Tuesday this week to find out the status. Vendor did not answer but I left a detailed voice mail.

I have not had a return phone call or e mail follow up.

Its been over a week since they received the shock. Should I have reasonably expected a response by now?

Ask Mrs. Manners

[crazyhawk99]

Originally Posted by BobLoblaw

I UPS'd a rear shock to a vendor for a warranty repair. I included a descriptive note with the shock including my contact info details of the malfunction and a request for pricing on a matching front shock.

I should note I spoke to the vendor prior to sending the shock and followed the instructions he provided

The shock was received at the vendor last Wednesday jan 27 . I followed up with a phone call on Tuesday this week to find out the status. Vendor did not answer but I left a detailed voice mail.

I have not had a return phone call or e mail follow up.

Its been over a week since they received the shock. Should I have reasonably expected a response by now?

Yes, it is more than reasonable IMO to have gotten a response. It seems more and more common these days, for this kind of lackluster customer service. Personally, I had hoped that the recent downturn of jobs and the economy would have the positive result of better customer service. I thought the dealers/service industries would treat customers better in value of thier business. Silly me...

[mb90535im]

Depends on the vendor.

Customer Services (especially timely business communications skills) are extremely lacking in many of the smaller mom-and-pop types of vendors, and that is putting it politely.

A larger company, no excuses as far as I'm concerned.

[GSguy]

Originally Posted by crazyhawk99

Personally, I had hoped that the recent downturn of jobs and the economy would have the positive result of better customer service. I thought the dealers/service industries would treat customers better in value of thier business. Silly me...

I thought it was just me thinking that way.

[GB]

Not in GSpot, moved to Vendors which is sometimes used to talk about perceived bad vendor customer service.