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Old 10-13-2012, 06:37 PM   #1
gsyogi OP
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New F, Scratches from Dealership

I took my new '12 F 800 GS in to the local dealership for some minor service—an installation of some accessory lights—(<1600 miles, pristine) and it was returned with the obvious "tool marks"/scratches on the fairing (see pics below). These were DEFINITELY not on the bike when I dropped the bike off for service. Any suggestions on gauging my response to the dealership? I know that my GS will get scratched up in the future, but I kind of wanted to be the one to do the damage! Thanks in advance.

https://dl.dropbox.com/u/47845656/F%...%20%281%29.jpg
https://dl.dropbox.com/u/47845656/F%...%20%282%29.jpg
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Old 10-13-2012, 07:07 PM   #2
ebnelson
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Sorry to see your damage. I would probably work with the dealer first before posting this online. The next question will will ask will be, was it Foothills or Denver? It would be most fair for the dealer to have a chance to fix the problem at the outset.
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Old 10-13-2012, 07:18 PM   #3
gsyogi OP
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Purposely didn't identify and will not as I sincerely wish to give the dealership a chance to make this right ... however, I wanted to see what others would suggest before I either raise hell or "let it go"?! I am kind of at a loss, that's why I posted here ... I will happily remove this post if you think it is premature!

gsyogi screwed with this post 10-13-2012 at 08:35 PM
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Old 10-13-2012, 09:06 PM   #4
ebnelson
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Quote:
Originally Posted by gsyogi View Post
Purposely didn't identify and will not as I sincerely wish to give the dealership a chance to make this right ... however, I wanted to see what others would suggest before I either raise hell or "let it go"?! I am kind of at a loss, that's why I posted here ... I will happily remove this post if you think it is premature!
I'd raise hell with the dealer for sure. Sounds like they have some rookie or ham fisted mechanics.
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Old 10-14-2012, 03:41 AM   #5
LukasM
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Originally Posted by ebnelson View Post
I'd raise hell with the dealer for sure. Sounds like they have some rookie or ham fisted mechanics.
Are you serious?

Ship happens, even if you are careful and experienced. Tell them about it, give them a chance to fix it somehow, and when they deny it or refuse to do something about it - and you are POSITIVE that it wasn't there before - then you can raise hell.

Personally if I were to keep the bike I'd much rather have a X$ credit towards the next service/parts purchase. If you are going to own the bike for a while and riding it more than just your local Starbucks it's going to get scratched up anyway and those tiny little marks won't even be noticeable.
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Old 10-13-2012, 07:41 PM   #6
ikonoklass
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I had service today on one of my bikes in Denver and also have a new scratch. Not happy. Bike was also smoking from the radiator when I got home, which I'm hoping is just some overfilled fluid burning off.
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Old 10-14-2012, 04:56 AM   #7
gbtw
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you bought a adv bike to take offroad and ride trough rought terrain and you are woried about scratches

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Old 10-14-2012, 01:15 PM   #8
gsyogi OP
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Originally Posted by gbtw View Post
you bought a adv bike to take offroad and ride trough rought terrain and you are woried about scratches

NOT worried ... I think it is a matter of principle!? I will see what happens next week ...
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Old 10-14-2012, 06:55 AM   #9
GH41
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"I took my new '12 F 800 GS in to the local dealership for some minor service—an installation of some accessory lights—(<1600 miles, pristine) and it was returned with the obvious "tool marks"/scratches on the fairing (see pics below). These were DEFINITELY not on the bike when I dropped the bike off for service. Any suggestions on gauging my response to the dealership? I know that my GS will get scratched up in the future, but I kind of wanted to be the one to do the damage"

Be aware that any repair short of ordering a new plastic will likely look as bad as the scratches. I don't know how you could prove the dealer did it even if you noticed it before taking the bike home. If the dealer values your relationship he will do something for you to ease the pain. GH
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Old 10-14-2012, 09:56 AM   #10
Riteris
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You should trade it in on a Hurley.
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Old 10-14-2012, 07:31 PM   #11
JGoody
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+1 on the touchup not working. Mine came with one tiny scratch near a fastener (which I didn't notice when I picked up the bike-- too excited) which was touched up. It does bug me but now a year out it would be pretty weird to bring it up. I agree -- I like to F it up myself! Somehow it's more forgivable when I do it.
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Old 10-14-2012, 11:38 PM   #12
docsherlock
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BS - I'd make 'em fix it and that means they pony up for new plastic, so be it.

The tech took a short cut and did not take the tupperware off before doing the wrenching. BMW dealers charge premium rates and should not be doing shoddy work like this.

Yes, Adv bikes get scratched - but it should be the owner that does it, not the dealer.
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Old 10-15-2012, 08:20 AM   #13
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Exactly

Quote:
Originally Posted by docsherlock View Post
BS - I'd make 'em fix it and that means they pony up for new plastic, so be it.

The tech took a short cut and did not take the tupperware off before doing the wrenching. BMW dealers charge premium rates and should not be doing shoddy work like this.

Yes, Adv bikes get scratched - but it should be the owner that does it, not the dealer.

This is exactly right, its not the fact that it got scratched, its the fact that is got scratched for $100 an hour. If I want my bike scratched I would do the work on it myself.
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Old 10-15-2012, 08:36 AM   #14
sturgeon
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Originally Posted by texci77 View Post
This is exactly right, its not the fact that it got scratched, its the fact that is got scratched for $100 an hour. If I want my bike scratched I would do the work on it myself.
Yep. As a counter-example I took a wheel into a local independent to get a tire mounted because I didn't have time to do it myself before I left on a trip. When I went to pick it up, he said "terribly sorry, I put a little nick in your rim, so no charge, and I touched it up for you (it's black)". I just laughed and asked him how he decided which nick was his and which of the other dozen were mine

I argued about paying him since he's a small one-person shop, but he wouldn't take a nickel. That was the first time I'd used him, and I've given him repeat business, and will continue to do so. I couldn't have cared less about a little nick on a battered rim, but the fact that he owned up to it up front spoke volumes about his character.

A BMW dealer charging big $$ should not be scratching things on a new expensive bike, and when they do, they should own up to it and make it right. If they don't, it says a lot about the quality of their workmanship. You have to wonder how good a job they're doing on the parts that really matter.
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Old 10-15-2012, 11:44 AM   #15
gsyogi OP
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Originally Posted by sturgeon View Post
Yep. As a counter-example I took a wheel into a local independent to get a tire mounted because I didn't have time to do it myself before I left on a trip. When I went to pick it up, he said "terribly sorry, I put a little nick in your rim, so no charge, and I touched it up for you (it's black)". I just laughed and asked him how he decided which nick was his and which of the other dozen were mine

I argued about paying him since he's a small one-person shop, but he wouldn't take a nickel. That was the first time I'd used him, and I've given him repeat business, and will continue to do so. I couldn't have cared less about a little nick on a battered rim, but the fact that he owned up to it up front spoke volumes about his character.

A BMW dealer charging big $$ should not be scratching things on a new expensive bike, and when they do, they should own up to it and make it right. If they don't, it says a lot about the quality of their workmanship. You have to wonder how good a job they're doing on the parts that really matter.
Couldn't agree more (same goes for what texci77 said) ... that's how you are supposed to do business! The "[y]ou have to wonder how good a job they're doing on the parts that really matter" is the thing that bugs me most!
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