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Old 06-30-2013, 01:41 PM   #1
tagesk OP
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Location: Tuscany, Italy
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My Wilbers failed real bad today. No luggage, no warning: Suddenly my GS was a low-rider.
Fortunately the speed was low.

A friend went to my house, found the old shock on the attic, and brought it out in Chianti were I was stranded.
I carry enough tools to replace it on the side of the road.

I am happy to tell you we had a outstanding lunch prior to this failure, so it was still a good day.
[TaSK]
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Old 06-30-2013, 03:14 PM   #2
Joeboxer82is
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Thank god u're ok. Lucky u were not riding fast. It's weird how a shock like Wilbers can break just like that. My Ohlins is 4hrs away from it's 1st servicing/rebuild as e seals are gone. Anyway i think u should show Wilbers e broken rear shock of theirs!
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Old 06-30-2013, 03:17 PM   #3
Swinefahrt
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Tagesk, I remember you having rear drive issues and now this!
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Old 07-01-2013, 03:52 AM   #4
tagesk OP
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This was the situation as we came to a halt. The steel rod broke, it seems, and the spring then slid off the stud.

Here, the swing-arm is pointing down as the wheel has been removed. When we were on the bike, the spring was resting on the swing arm.

We were riding on normal tarmac when it happened at abotu 50 km/h; no luggage!

I think the damping went first; we passed over a bump and I really felt like in an American car (no offense!). We went up and down two or three times.
Then the crack of something breaking, and the rear and fell at least 10 cm and the wheel banged up underneath the seat.

I'll see if I can find info about Wilbers and ask if they want the remains.

Now - a new shock is 850 euro. A 2008-9 BMW R1200GS Adventure is 10.000 euro. Look at those numbers and think about it.

Speaking of FD-failure: I have had four so far.

[TaSK]
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Old 07-01-2013, 04:26 AM   #5
kinkster
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wilbers

Quote:
Originally Posted by tagesk View Post



This was the situation as we came to a halt. The steel rod broke, it seems, and the spring then slid off the stud.

Here, the swing-arm is pointing down as the wheel has been removed. When we were on the bike, the spring was resting on the swing arm.

We were riding on normal tarmac when it happened at abotu 50 km/h; no luggage!

I think the damping went first; we passed over a bump and I really felt like in an American car (no offense!). We went up and down two or three times.
Then the crack of something breaking, and the rear and fell at least 10 cm and the wheel banged up underneath the seat.

I'll see if I can find info about Wilbers and ask if they want the remains.

Now - a new shock is 850 euro. A 2008-9 BMW R1200GS Adventure is 10.000 euro. Look at those numbers and think about it.

Speaking of FD-failure: I have had four so far.

[TaSK]
It will be interesting to see if Wilbers will come to the party!
Glad you are OK though.
What did you think of the wilbers before the failure?
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Old 07-01-2013, 04:57 AM   #6
fred flintstone
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WoW! Does the lower mount (still attached to the swing arm in the pic) still swivel or is it frozen? Some Ohlins failures were attributed to that seizing up.

Glad you are OK this could have ended badly.
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Old 07-01-2013, 11:37 AM   #7
tagesk OP
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[FONT=Verdana]
Quote:
Originally Posted by kinkster View Post
It will be interesting to see if Wilbers will come to the party!
Glad you are OK though.
What did you think of the wilbers before the failure?
Wilbers say in an email today:
Of course, a shock must not break. I would ask you to send us the defective shock. You have written that your shocks got a regular service.
Please send us copies of the service work.

When the shock arrived, we check it directly.
We'll see.

The shock has worked very well, and after rebuild it has been like new every time.

[TaSk]
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Old 06-30-2013, 03:16 PM   #8
EJ_92606
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Whoa, glad you're ok. Were you riding offroad at the time?

Hopefully you were able to have a nice chianti while you waited
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Old 07-01-2013, 08:53 AM   #9
Okie Preacher
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Quote:
Originally Posted by tagesk View Post
I am happy to tell you we had a outstanding lunch prior to this failure, so it was still a good day.
The man has his priorities straight!
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Old 07-02-2013, 07:45 AM   #10
tagesk OP
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The Wilbers is a few millimeters narrower. This means that over the years the bushing inside the swing arm has moved
to the right (making the gap narrower.
To get the original shock back on I needed to push it back; the question is: How to do so road-side?

Use the upper bolt from the shock, add one of the cones from the wheel bolts, and press it back.
Works well!

[TaSK]
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Old 07-03-2013, 02:30 AM   #11
Schlug
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nice work!
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Old 07-04-2013, 11:12 AM   #12
walrond
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Thank you VERY much for pointing this out. I was pulling my Wilbers for a rebuild and putting the stock parts back and couldn't get the BMW shock back in. I remembered that you just posted this and voila, by using your suggestion the problem was solved!

By the way.... www.motorglobe-wilbers.it will rebuild both shocks for 205.00 Euro including shipping.


Quote:
Originally Posted by tagesk View Post


The Wilbers is a few millimeters narrower. This means that over the years the bushing inside the swing arm has moved
to the right (making the gap narrower.
To get the original shock back on I needed to push it back; the question is: How to do so road-side?

Use the upper bolt from the shock, add one of the cones from the wheel bolts, and press it back.
Works well!

[TaSK]
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Old 07-11-2013, 10:30 AM   #13
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Seen this?
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Old 07-22-2013, 01:57 AM   #14
tagesk OP
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Thumb




Ladies and Gentlemen,
May I be so bold as to decleare Wilbers, by their representative Triple Tuning, to this years winner of Customer Service.

The paperwork simply says "Guarantee" (in German, obviously).

I shipped the broken shock to them, attaching a letter describing what had happened, and the service history.
As the shock had 200.000 km on it after six years of service, I did not make any demands. Not for a new shock, not for a free repair, nothing.
Still, Wilbers stepped up to their product, and I have in my hand a new shock.

I am humbled by Wilbers.

[TaSK]
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Old 07-22-2013, 06:46 AM   #15
ausfahrt
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Quote:
Originally Posted by tagesk View Post



Ladies and Gentlemen,
May I be so bold as to decleare Wilbers, by their representative Triple Tuning, to this years winner of Customer Service.

The paperwork simply says "Guarantee" (in German, obviously).

I shipped the broken shock to them, attaching a letter describing what had happened, and the service history.
As the shock had 200.000 km on it after six years of service, I did not make any demands. Not for a new shock, not for a free repair, nothing.
Still, Wilbers stepped up to their product, and I have in my hand a new shock.

I am humbled by Wilbers.

[TaSK]

So the days of manufacturers standing behind their products are not entirely behind us? Fantastic!

I can't help but wonder though, if the fact that the problem was posted on this forum, affected BMW's decision to send you a new shock.
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