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Old 06-30-2005, 05:09 PM   #1
Barry OP
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Joined: Oct 2002
Location: Fredericksburg, Va.
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Ducati North America Update - They Came Through !!!!!f

Just got off the phone with Customer Service. Nice lady named Jer called me earlier to "follow-up". I told her all was well with the bike, but I had the outstanding expenses from my weekend when the bike crapped out.

She suggested I FAX her my receipts...

Ducati NA is paying me:

$47.50 (ish) Hotel - 1 night of 2, since I bailed when the bike died.
$30+ for gas for the truck to get the bike back.
$362 for the rental truck to get the bike and me home.

Nice. I'm happy, and I need to sing the Ducati NA praises as much as I blasted them earlier.

They've done the right thing, paid their dues, and kept a customer.

Barry
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Old 06-30-2005, 05:46 PM   #2
SkylineKeith
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Joined: Mar 2004
Location: wherever my bike's at
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Congrats Barry,

I must say that your experience gave me pause when considering Ducati products. It's nice to hear of a company backing their products.

Keith
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Old 06-30-2005, 07:03 PM   #3
ilmostro
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Joined: Mar 2003
Location: San Rafael, CA
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Tell them I experienced emotional anguish from seeing you go through this whole ordeal.

As compensation I require a 1000S Multi
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