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Old 07-11-2011, 01:40 PM   #331
TallRob
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Location: Agoura Hills ,Ca
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Thanks I appreciate it. Its cracking on both sides and they are spreading out. the pins have also become loose. Its weird as to why this has happened. I have no idea why this has happened.
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Originally Posted by BoochZilla View Post
Hey TallRob,

Your cracking is an anomaly. Call us at 877 792 9455. We will get it warrantied up for you as fast as humanly possible. I will alert my team your call is coming. We could handle it over email, but I feel that for something like this a humans touch would allow it to be facilitated much more quickly.

Let me know how I could help at the moment and thanks for the patience!

Thanks for having my back Walrus! I was in Italy since 6/26 with Dainese and Alpinestars seeing 2012 collections - and I got to Mugello for the MotoGP. This is my first day back after a long two weeks out.



Thanks,

Anthony
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Old 07-12-2011, 09:42 AM   #332
TallRob
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Just contacted Revzilla. New shield on the way. AWESOME SERVICE!.....I tell ya I was more than "slightly" bumbed out about paying for a $700 helmet and have this happen but the guy on the phone was first rate and very professional. Less than a few minutes on the phone and bam. New shield. Which is good because next week I ride to the MotoGP in Laguna Seca and I really needed it replaced.

Thanks Anthony.
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Old 07-12-2011, 08:15 PM   #333
Tn. Walrus
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Quote:
Originally Posted by TallRob View Post
Just contacted Revzilla. New shield on the way. AWESOME SERVICE!.....I tell ya I was more than "slightly" bumbed out about paying for a $700 helmet and have this happen but the guy on the phone was first rate and very professional. Less than a few minutes on the phone and bam. New shield. Which is good because next week I ride to the MotoGP in Laguna Seca and I really needed it replaced.

Thanks Anthony.
These guys are top step all the way.
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Old 07-13-2011, 06:35 AM   #334
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Thanks for the love, gents.

-A

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These guys are top step all the way.
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Old 07-13-2011, 05:30 PM   #335
Boondox
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RevZilla and Schuberth looked into my leaking pinlock issue, and Patrick got back to me today. The theory is that my Dudley DooRight chin puts pressure on the wind collar (the little velcroed piece up front) which not only made closing the chin guard a complicated maneuver involving both thumbs and four fingers, but which also made it difficult to close the visor to the snap lock position. Plus since I had to remove the pinlock several times to wipe the water out, the small silicon seal was not as effective as new.

Patrick suggested removing the velcroed piece to give myself more clearance. As luck would have it, we had a pretty significant rain this afternoon and it seems to have made a difference. RevZilla is also replacing the pinlock in the hope that a newer silicon seal will prevent any recurrence of the leakage issue. The SRC dried out completely and is now working fine.

Gawd I love these guys!

Now if they could just tell me a trick to keep the damned visor up till 50mph or so...
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Old 07-13-2011, 05:57 PM   #336
Tn. Walrus
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Quote:
Originally Posted by Boondox View Post
RevZilla and Schuberth looked into my leaking pinlock issue, and Patrick got back to me today. The theory is that my Dudley DooRight chin puts pressure on the wind collar (the little velcroed piece up front) which not only made closing the chin guard a complicated maneuver involving both thumbs and four fingers, but which also made it difficult to close the visor to the snap lock position. Plus since I had to remove the pinlock several times to wipe the water out, the small silicon seal was not as effective as new.

Patrick suggested removing the velcroed piece to give myself more clearance. As luck would have it, we had a pretty significant rain this afternoon and it seems to have made a difference. RevZilla is also replacing the pinlock in the hope that a newer silicon seal will prevent any recurrence of the leakage issue. The SRC dried out completely and is now working fine.

Gawd I love these guys!

Now if they could just tell me a trick to keep the damned visor up till 50mph or so...

I leave mine cracked open at the lowest setting. That way I get air in both the shield and the top vent. It was 104 here in Memphis yesterday and it worked great for me on the interstate doing 80 on my GSA.
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Old 07-13-2011, 06:45 PM   #337
GHanson
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I'll second the great Mid South hot weather performance of the C3. On a three hour ride yesterday with the bike OAT showing 104 I was comfortable with the visor open to the first position. Well, the new Veskimo system also contributed to not dying in the brutal heat but the ventilation through the helmet certainly helped. Best helmet I've ever owned.
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Old 07-13-2011, 10:49 PM   #338
Mendodave
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ADV discount?

wasn't there a discount for both the C3 and the Bluetooth package?

I am heading out on the 23rd for Paonia, Magruder, St. Joe River, and beyond and my C2 sun visor utterly failed on me tonight...

heading west from Nevada City (4 hours from NC to Mendo, unheard of!)
the sunvisor lever just went 'GRIND" and then it fell down on any bump, and I rode Orr's Spring Rd and there are a lot of bumps



I have a XL C2, Euro 61, 7 5/8s

what size C3 would I get? Can I get a discount for the Bluetooth now? if not, I wait a long while for that.

I need this before the 23rd, damned if I am heading west from CO doing the bullpuck I had to do tonight.

Thanks, guys, gals!

Mendo
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Old 07-14-2011, 03:32 AM   #339
Boondox
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Quote:
Originally Posted by GHanson View Post
I'll second the great Mid South hot weather performance of the C3. On a three hour ride yesterday with the bike OAT showing 104 I was comfortable with the visor open to the first position. Well, the new Veskimo system also contributed to not dying in the brutal heat but the ventilation through the helmet certainly helped. Best helmet I've ever owned.
When you say open to the first position, how much of an opening is there? Mine will stay open about 1cm till 30mph, then shuts. The heat would have been a lot more bearable if that centimeter opening would stick around till about 50mph
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Old 07-14-2011, 04:46 PM   #340
GHanson
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Originally Posted by Boondox View Post
When you say open to the first position, how much of an opening is there? Mine will stay open about 1cm till 30mph, then shuts. The heat would have been a lot more bearable if that centimeter opening would stick around till about 50mph
The visor opens up to about an inch at the first detent. It stays there until I close it. It provides a nice flow of air around my face to complement the flow over the top of my head.
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Old 07-14-2011, 04:52 PM   #341
Boondox
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The visor opens up to about an inch at the first detent. It stays there until I close it. It provides a nice flow of air around my face to complement the flow over the top of my head.
Mine absolutely doesn't do that over about 25 unless I hold it open.

Anthony -- if this is not normal, is there a way to tighten it up?

Pete
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Old 07-14-2011, 08:20 PM   #342
rhicks
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Anthony,

What is the warranty on the C3 and SRC and how far along does Revzilla support the warranty before handing the customer off to Schuberth USA for repairs? I'm concerned about the shield and pinlock system and electronics failures in the SRC and not necessarily the helmet quality.

Also want send a shout out to Chris for great customer service with my ABUS 8000 issue.

Robert
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Old 07-16-2011, 03:55 PM   #343
Carmen
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I bought my C3 from Revzilla in May and found I was having an issue with the seal for the pinlock shield that came installed in the helmut. After writing Chris about my problem he immediately made it right! Kudos to Revzilla for being all about customer service.
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Old 07-16-2011, 05:02 PM   #344
ttpete
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Quote:
Originally Posted by Carmen View Post
I bought my C3 from Revzilla in May and found I was having an issue with the seal for the pinlock shield that came installed in the helmut. After writing Chris about my problem he immediately made it right! Kudos to Revzilla for being all about customer service.
I'm having the same problem. What was the fix?
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Old 07-17-2011, 06:11 PM   #345
Carmen
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Replacement pinlock shield. Part of the silicone seal was missing on mine.
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