dead zumo 550

[acejones]

It'll be a black day when my Zumo 550 finally dies. Its been a really good unit for my needs and I am very comfortable with it. I just wish Garmin would quit re-inventing a wheel that works well. I just went to look at units for my wife's car and just walked out shaking my head. Too many with pretty much the same features or features I don't want or need.

[njpaddler]

I bought my 450 Zumo new in 2007, it has been as dependable as I could ask it to be, for thousands of miles riding in all weather.

Today it was fine in the morning going to work, when I came out it was DOA. I did the Start/+ thing, nope, took battery out, nope, plugged in the USB when I got home, nope, battery out again, nope, nothing.

It is years out of warranty, any suggestions ?

Thanks in advance.

[njpaddler]

Garmin responded by telling me, can you guess ? what I already knew: your unit is no longer functional, we don't repair them, sorry for the inconvenience, go fuck yourself.

Spend several hundred on a product, go ahead, just don't expect it to last as long as you would think, and don't be surprised if it croaks without warning.

Have a nice day.

[Albie]

My first 550 died after about 5 or 6 years of service, I got the $160 refurb replacement unit not long before they stopped offering them. Don't know what I'll go to when this one dies. Not really liking the new ZUMO's and I have a Montana but it makes for a shitty routing GPS because it's got a useless 50 waypoint limit.

[FakeName]

Just sent my 550 in for a refurb replacement, they wanted $150.

I said thank you, and is there anything that can be done about the price?

They said sure, we can make it $100 + $8 for shipping.

Done.

[Albie]

LOL, typical Garmin crap. No 2 people get the same response.

[njpaddler]

Oh, great, now I feel even better.

So, does this mean if I had a 550 instead of 450 I'd have gotten the refurb offer ? Or is it merely a spin of the wheel which dweeb answers my complaint and what he feels like telling me that day ?

FWIW, I sent back an angry reply. Yeah, so what...

[acejones]

Originally Posted by FakeName

Just sent my 550 in for a refurb replacement, they wanted $150.

I said thank you, and is there anything that can be done about the price?

They said sure, we can make it $100 + $8 for shipping.

Done.

Was this Garmin you were dealing with ?

[FakeName]

Originally Posted by acejones

Was this Garmin you were dealing with ?

Yes.

Guys, I share the information so you may go back and plead your case, but please don't refer to me- I don't want to get my deal killed, OK?

I don't know why they did it for me- it says on the website it is an offered service- you must go through the troubleshooting part. I did purchase the unit new, probably as early as 2008.

Maybe I just got lucky, maybe my sweet personality did the trick. But don't go and tell them "you saw it on the internet where some guy with a fake name" did it, ok?

Here's a link http://www.garmin.com/us/support/ click on "Request a Repair" on the far right. I emailed tech support, asking for a repair, they replied a day later, directing me to call on the phone. I did my time on hold, and got a friendly customer service representative with a charming accent who was helpful and informative.

So they are not ALL bad.