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Old 12-10-2012, 12:32 AM   #6226
advNZer?
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Originally Posted by Rocky TFS View Post
Resistance is futile......you will be assimilated.

Rocky, aka t.h.e.b.o.r.g.




no problem
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advNZer? screwed with this post 12-10-2012 at 01:28 AM
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Old 12-10-2012, 05:41 AM   #6227
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Originally Posted by advNZer? View Post


no problem
She could assimilate me any day.
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Old 12-10-2012, 09:06 AM   #6228
Bonerov
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Originally Posted by Cataract2 View Post
She could assimilate me any day.
Gotta love Seven of Nine, or as I called her: Seven and Eight of Nine.
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Old 12-10-2012, 09:13 AM   #6229
DRTBYK
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Quote:
Originally Posted by TravellingStrom View Post
Hmm

I have been following this section with interest, especially as I just learned how to add a shortcut The Fuel search function would be nice for me too, and as my version is 4.60 I tried a few things.

It seems the FUEL 'where to' is available in a few places. I went to my single tap "Favourites' page and using the 'change favourites' button, then 'add favourite' the 'FUEL Services' was available, cool :)

I then went into Setup/Main Menu/Add and I could also select Fuel Services and out it in my drawer as well :)

And to answer the question raised above, yes I could select lodging, or hospitals or whatever I wanted in EITHER location, even though one of them has been selected before

Cheers
TS
Yes, anyplace you can put an App/Shortcut Icon you can add the WhereTo? Searches. But, you can't (via the menu's) add it twice to the same Menu Page or the Favorites Dashboard. Not that you would want to I suppose.

UPDATE: The Montana Dev Team are probably getting a kick out of watching me s-l-o-o-o-w-l-y figure out that there isn't a problem.

Cheers,
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DRTBYK screwed with this post 12-10-2012 at 03:23 PM
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Old 12-10-2012, 01:33 PM   #6230
Bonerov
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I finally received an email response about my security screw issue. The person agreed with me that it sounds like the screw is too short, but suggested that I just put in a longer one. I had to reply to him that I liked the Torx screw, as it provides a small amount of security. Replacement would be a pain in the butt, as it requires disassembly of the mount, and would eliminate the security aspect of the "security screw." I asked him if there was any way that they could simply replace the mount. We'll see what he replies. Here is the email he sent me:

Dear Aaron,

Thank you for contacting Garmin International. I would be glad to help
you with this.

I believe I have an understanding regarding the situation you currently
have, but to be sure a video may help (if you do not mind).

Additionally, it may be a case where the screw could unfortunately be
too short. At a local hardware store you should be able to find a longer
screw (M3 x 6mm long screw) which will fit the mount. Please let me know
if this remedies the trouble.

With Best Regards,

Matt S
Product Support Specialist
Outdoor/Fitness Team
Garmin International
913-397-8200
800-800-1020
913-440-8280 (fax) Att: Matt S, Associate #6042
www.garmin.com
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Old 12-10-2012, 01:43 PM   #6231
Offcamber
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Quote:
Originally Posted by Bonerov View Post
I finally received an email response about my security screw issue. The person agreed with me that it sounds like the screw is too short, but suggested that I just put in a longer one. I had to reply to him that I liked the Torx screw, as it provides a small amount of security. Replacement would be a pain in the butt, as it requires disassembly of the mount, and would eliminate the security aspect of the "security screw." I asked him if there was any way that they could simply replace the mount. We'll see what he replies. Here is the email he sent me:

Dear Aaron,

Thank you for contacting Garmin International. I would be glad to help
you with this.

I believe I have an understanding regarding the situation you currently
have, but to be sure a video may help (if you do not mind).

Additionally, it may be a case where the screw could unfortunately be
too short. At a local hardware store you should be able to find a longer
screw (M3 x 6mm long screw) which will fit the mount. Please let me know
if this remedies the trouble.

With Best Regards,

Matt S
Product Support Specialist
Outdoor/Fitness Team
Garmin International
913-397-8200
800-800-1020
913-440-8280 (fax) Att: Matt S, Associate #6042
www.garmin.com
I had the same issue on one of my two mounts....I ended up taking it part and removing the washer. That gives it just enough length to engage the threads....
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Old 12-10-2012, 04:42 PM   #6232
atlas cached
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That's it. I can't stand any more.

If Garmin is gonna make it so easy, I am going to make a page with links and quotes to all of their Customer Support Failures.

They are epic at failing.
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Old 12-10-2012, 04:57 PM   #6233
DRTBYK
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Quote:
Originally Posted by Bonerov View Post
. . .

Additionally, it may be a case where the screw could unfortunately be
too short. At a local hardware store you should be able to find a longer
screw (M3 x 6mm long screw) which will fit the mount. Please let me know
if this remedies the trouble.


With Best Regards,

Matt S
Product Support Specialist
Outdoor/Fitness Team
Garmin International
[/B][/I]913-397-8200
800-800-1020
913-440-8280 (fax) Att: Matt S, Associate #6042
www.garmin.com
It's too easy to hand a Garmin problem back to the Customer via email. I would not accept this response. I know it takes time away from your personal life but make a phone call and don't hang up until you have the issue resolved. Escalate to a Supervisor if need be. If that doesn't work for you maybe sending this Prod.Support response email to Mr. Cliff Pemble would be a good idea.

If I were a Garmin Exec I'd be embarrassed by the Product Support suggestion that the Customer should "fix" a engineering/manufacturing defect in my product.

Cheers,
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Old 12-10-2012, 05:07 PM   #6234
mass-klr
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Quote:
Originally Posted by Bonerov View Post
I finally received an email response about my security screw issue. The person agreed with me that it sounds like the screw is too short, but suggested that I just put in a longer one. I had to reply to him that I liked the Torx screw, as it provides a small amount of security. Replacement would be a pain in the butt, as it requires disassembly of the mount, and would eliminate the security aspect of the "security screw." I asked him if there was any way that they could simply replace the mount. We'll see what he replies. Here is the email he sent me:

Dear Aaron,

Thank you for contacting Garmin International. I would be glad to help
you with this.

I believe I have an understanding regarding the situation you currently
have, but to be sure a video may help (if you do not mind).

Additionally, it may be a case where the screw could unfortunately be
too short. At a local hardware store you should be able to find a longer
screw (M3 x 6mm long screw) which will fit the mount. Please let me know
if this remedies the trouble.

With Best Regards,

Matt S
Product Support Specialist
Outdoor/Fitness Team
Garmin International
913-397-8200
800-800-1020
913-440-8280 (fax) Att: Matt S, Associate #6042
www.garmin.com
I guess I was very, very lucky. This is what my reply looked like:

Thank you for contacting Garmin International.
I am sorry to hear that your mount is not holding the device in correctly. If you could please provide me with a copy of the receipt I would be more then happy to see if we can cover it under warranty for you.
Please let me know if you have further questions.


With Best Regards,
Tim Fe.
Product Support Specialist
Outdoor Team 2nd Shift
Garmin International
913-397-8200
800-800-1020
913-440-8280 (fax) Att: Tim Fe., Associate #6982
www.garmin.com

Thank you for contacting Garmin International.
If I could please get your shipping address, phone number, and email address I would be more then happy to send you a replacement mount.
Please let me know if you have further questions.


And got it a week later...
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Old 12-10-2012, 05:46 PM   #6235
DRTBYK
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Quote:
Originally Posted by mass-klr View Post
I guess I was very, very lucky. This is what my reply looked like:

Thank you for contacting Garmin International.
I am sorry to hear that your mount is not holding the device in correctly. If you could please provide me with a copy of the receipt I would be more then happy to see if we can cover it under warranty for you.
Please let me know if you have further questions.


With Best Regards,
Tim Fe.
Product Support Specialist
Outdoor Team 2nd Shift
Garmin International
913-397-8200
800-800-1020
913-440-8280 (fax) Att: Tim Fe., Associate #6982
www.garmin.com

Thank you for contacting Garmin International.
If I could please get your shipping address, phone number, and email address I would be more then happy to send you a replacement mount.
Please let me know if you have further questions.


And got it a week later...
Tim Fe was the Support Specialist that worked with me to replace my Tempe. Sometimes you get a good one, eh?

Cheers,
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Old 12-10-2012, 05:52 PM   #6236
Emmbeedee
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Quote:
Originally Posted by DRTBYK View Post
Tim Fe was the Support Specialist that worked with me to replace my Tempe. Sometimes you get a good one, eh?
With the info posted by mass KLR, we can direct our email to Tim Fe:

Att: Tim Fe., Associate #6982

Not that I would ever resort to doing that...

P.S. New Post in the Wisdom and FAQ Thread. Bli55 gave me permission to add his post about replacing the Security Screw from the Rugged Mount.
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Old 12-11-2012, 11:24 AM   #6237
Bonerov
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Quote:
Originally Posted by atlas cached View Post
That's it. I can't stand any more.

If Garmin is gonna make it so easy, I am going to make a page with links and quotes to all of their Customer Support Failures.

They are epic at failing.
That would be very helpful, I think. What a PITA.

Quote:
Originally Posted by DRTBYK View Post
If I were a Garmin Exec I'd be embarrassed by the Product Support suggestion that the Customer should "fix" a engineering/manufacturing defect in my product.

Cheers,
Right? That was my first thought, as well. You guys want me to go to a hardware store, buy parts, take apart my mount, and fix it myself, instead of just replacing it? Seriously?

Quote:
Originally Posted by mass-klr View Post
I guess I was very, very lucky. This is what my reply looked like:

Thank you for contacting Garmin International.
If I could please get your shipping address, phone number, and email address I would be more then happy to send you a replacement mount.
Please let me know if you have further questions.

Tim Fe.

And got it a week later...
Modified the message to shorten it, but that was the response for which I was hoping. Maybe I need to contact Mr. Fe directly. How annoying.
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Old 12-11-2012, 11:58 AM   #6238
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I found it easier to just fix it than deal with CS trying to get a replacement that may very well have the same issue.

How many of you stuffed earplugs in the battery compartment to fix that issue rather then send it back for a replacement that will do the same thing. I pick my battles, this one wasn't worth it....YMMV

I'm not agree with the CS rep that told you to replace the screw....if a replacement is really what you want call back and talk to someone else....
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Old 12-13-2012, 02:27 AM   #6239
snooker
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Ok I just got my Montana 650. It is still at version 4.20. I've been following along and learned how to select Fuel Services under the Where To? menu. But now I want to put it back to just show the basic Where To? icon and it makes me pick an item UNDER the Where To? selection menu. How do I do it?
In other words, how do I change it

FROM THIS: TO THIS:

Also do you recommend I go to the latest version 4.60 right away?
p.s. anybody want me to post a screen from 4.20 first? if so be specific and I'll find it for you.
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Old 12-13-2012, 02:33 AM   #6240
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snooker, I know you already know about the Montana wiki, and have followed the setup process here.


To get the "Where To?" icon back, select Setup -> Main Menu -> Add Item -> Applications -> Where To?

p.s. - I would make a full backup of your Montana as received, and then update to v4.60.
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