|03-11-2013, 10:57 AM||#1|
Joined: Apr 2012
Location: UK Wetlands
Black Dog and Hyperlites Customer service praise
Hey guys just reporting back on some excellent customer service which deserves praise.
I bought a set of LED hyperlites from Black Dog Cycle Works nearly a year ago and noticed recently that one module has gone down. I'm overseas in the UK and had a bit of trouble getting hold of Hyperlites initially.
One email to Kurt at Black Dog and within an hour I heard back from him to say he had made contact with them on my behalf and they would be sending out a warrany replacement. It's now on it's way to me thanks to Joyce at Hyperlites.
It's great when suppliers respond to their customers like this.
Thanks you both !
2011 990 Adventure
|Thread Tools||Search this Thread|