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Old 03-22-2013, 10:28 PM   #1
KungPaoDog OP
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Where do you buy your Italian bikes?

Good sense and my wife will probably keep me from buying a new Italian bike this year. I have bad Italian bike lust. Guzzis and Hyperstradas dance in my head. Just in case I only listen to the devil on my shoulder, with whom have you all had good buying and service experiences with in the Denver/Boulder area?
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Old 03-23-2013, 06:25 AM   #2
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I've bought Guzzi from Beemers and More in Ft Collins, and Ducati from Fay Myers. Both very good buying experiences and got great support after the purchase.
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Old 03-23-2013, 07:23 AM   #3
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From Blake.

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Old 03-23-2013, 07:38 AM   #4
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Old 03-23-2013, 08:08 AM   #5
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Blake where did you buy that Aprilia that Fay Mart forgot to attach something after servicing and it sprayed oil all over the inside of the fairing?
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Old 03-23-2013, 08:27 AM   #6
Lomax
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Quote:
Originally Posted by Geek View Post
From Blake.

Hey, I resemble that remark. Now I have to find where I get the Guzzi serviced ?

I did buy a Ducati 998FE from Erico and it was a hassle free purchase.

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Old 03-23-2013, 08:45 AM   #7
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Quote:
Originally Posted by Charleetho View Post
Blake where did you buy that Aprilia that Fay Mart forgot to attach something after servicing and it sprayed oil all over the inside of the fairing?
You have that mixed up with someone else I think...

I bought my '00 RSV Mille in 2001 from a shop in Cascade, Washington that was dealing on previous year leftover new bikes.

The water pump oil seal started weeping close to the one-year mark.
I took it to FM first of August, and found that Italy takes August off on holiday ....so the part didn't arrive on gondola until early September.
They installed it, but nicked the o-ring (easy to do on the piece that protrudes from the shaft) and it weeped when I got it back. Didn't spray oil or anything so melodramatic....just weeped.

Took forever for the part to arrive....again.... (why they didn't send a case of 0-rings I'll never know) and I got the bike back in November.

Was good to go after that.
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Old 03-23-2013, 09:49 AM   #8
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I've only bought one new Italian, the Ducati GT-1000 known as 'Lil Miss Duckie. I shopped @ Fay Myers, and was prepared to buy there, until too many answers to my questions turned foggy. I stopped in at Erico to look around, and was much more impressed. I got straight answers to all my questions, including: "If I give you a deposit today, how soon can I pick it up?" The answer was: "This time tomorrow." They had the model and color I wanted, all of the extras in stock, and even laid all the accessories at my feet while dealing with the sales guy. I kinda like that sort of moxy, yanno! In the end, I bought from Erico, and paid about $200 more out the door for that level of service....... I consider that a fair exchange. They worked harder for the sale, and earned it.

Service is another story, though. While under warranty, I had Erico do everything. There was a glitch in the fuel injection when the engine was cold, and every time they tried to tune it out, it got worse. Turns out that they were using the DYNO inside the shop, instead of actually riding the bike, so they never duplicated the issue that needed fixed. They ended up getting a warranty on the brain-box, with no problems since. I suspect that they installed the wrong unit on my bike in the first place, programmed for another bike in the same series. There is also a noise problem with my engine, that seems unusual among them - if the timing belts are too snug, it sounds like I'm losing a bearing. Those belts on mine need to be set with a bit more slack than specified to keep it happy. Erico's shop guys never figured that out, either. Since the warranty expired, I've trusted Mike at SuperTune to do anything that I don't do myself. I like Mike, and he treats me well.

I've always gladly paid more for better service, instead of snatching-up the best possible price....... especially on something as personalized as a motorcycle. My folks were raised during the Depression, and some attitudes were inherited from them. I don't part with my hard-earned cash easily, and need the best value for the dollar I can get. Superior customer service is worth paying for, especially when I'll need to have them on my side if issues arise later on.

Hope this helps.
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Old 03-23-2013, 10:30 AM   #9
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I've wondered about Erico's service. I see a new Guzzi in my future, but have doubts about Erico's service skills and am hesitant to buy there. When i've been there in the past, some of their guys seemed like posers without much substance.
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Old 03-23-2013, 12:12 PM   #10
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Quote:
Originally Posted by Dxhall View Post
I've wondered about Erico's service. I see a new Guzzi in my future, but have doubts about Erico's service skills and am hesitant to buy there. When i've been there in the past, some of their guys seemed like posers without much substance.
For general stuff - maintenance and warranty - they treated me just fine. There were warranty issues with the brain-box, and a small section of the wire harness, and they handled both very well. They swapped the Ducati Performance ECU with the OEM unit that I had kept from new, and re-installed the 0/2 sensor, so I could ride while waiting for the replacement ECU from Ducati.

Overall, I'm satisfied with how I was treated at Erico, and I'd buy from them again if the desire for a new ride happens. While still under warranty, it sure paid off to keep them involved. Since then, I prefer to deal with Super Tune. My manner is usually polite, but very direct, and that tactic usually works to help vendors help me.
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Old 03-24-2013, 10:07 AM   #11
James Adams
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I bought my Guzzi from Erico and continue to get OEM parts from them for both the Guzzi and the Aprilia, but I do all of my own servicing.

I haven't had any warranty-covered issues, so I can't comment on that aspect, but they'll match AF1's pricing on parts and I can order over the phone and they'll call me when it's in.
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Old 03-24-2013, 12:13 PM   #12
elgato gordo
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PJ's in Albuquerque sells ducs and is a stand-up guy.
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Old 03-25-2013, 08:26 AM   #13
jerdog53
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Quote:
Originally Posted by KungPaoDog View Post
Good sense and my wife will probably keep me from buying a new Italian bike this year. I have bad Italian bike lust. Guzzis and Hyperstradas dance in my head. Just in case I only listen to the devil on my shoulder, with whom have you all had good buying and service experiences with in the Denver/Boulder area?

Drink my Kool-aid.....

I have had service done at both Erico and Fay and both were favorable
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Old 03-26-2013, 08:11 AM   #14
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Originally Posted by jerdog53 View Post
Drink my Kool-aid.....

I have had service done at both Erico and Fay and both were favorable
Now, when you say "Drink my Kool-aid" are you referring to Hyperstradas, or 'Crop Dusting Everywhere'?

I've noticed that you may be the one keeping Hyperstrada.com slightly relevant. Got a bit o'' Hyperstrada lust yourself?

At 6'3"/225 lbs I have to consider bikes more carefully than some. I'd like the option to take my wife with me. Short list for me is:
-V-strom 650- cheap to buy, own, maintain, decent pillion space, economical, and cheap
-Guzzi Stelvio- Tons of room for two people, plenty of power, maybe a bit heavy for an all-rounder, Italian if not sexy, a bit $pendy
-Hyperstrada- Light, sexy, Italian, more power than I need, cool electronics, a bit $pendy,

If I thought I could comfortably put two on a Hyperstrada, I'd be putting money down on one now. Sell a dog or a kidney if need be.
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Old 03-26-2013, 08:14 AM   #15
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Do Erico or Fay Myers do loaner bikes if your bike is in for service or warranty work?
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