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Old 07-30-2012, 12:37 PM   #1
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New discount CODE for ROTOPAX

Rotopax is offering a great new coupon, gaspax, make your order and put it in the coupon code at check out. Must purchase at least $30 in merch but cant beat this deal.
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Old 04-04-2013, 11:04 PM   #2
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Stay away from these guys!

I ordered direct from Great Outdoor Products in Utah, dba Rotopax. Big mistake ... Buy from your local retailer.

It's a poorly run home business. Never received an order confirmation or any signals from them. But they received payment from my PayPal acccount.

I've tried for three days to cancel the online order, including direct phone calls, voicemail messages and emails. Sometimes no one even answers the phone ... and they never respond to emails.

But just moments ago got an email stating the order has shipped ... and this, after speaking directly to them just this morning.

Google Maps/Street View shows it's just somebody's house in Bountiful, Utah.

Stay away!

byways screwed with this post 04-05-2013 at 01:56 PM Reason: add information
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Old 04-05-2013, 07:22 AM   #3
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Just tried, didn't work?
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Old 04-05-2013, 08:36 AM   #4
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Great Outdoor Products dba Rotopax is incompetent

Wednesday morning I ordered online, got the ADV discount, paid using PayPal. But didn't receive any acknowledgement of the order. Nor has anyone responded to the email I sent using their official email address. PayPal acknowledged payment.

Since ordering I've called twice a day, once getting someone who sounded like she was on a speaker phone from some distant locale. Every time I was told "the server is down." Bogus as hell. Person did even ask who I was, or for any order information, nor even offered to get back to me.

Now it's Friday morning, and still no acknowlegment of my order. No response to my email. No returned phone call. I've since bought what I wanted from a local 4WD shop, which said they have difficulty communicating with Roto-Pax as well.

I'll call again this morning, then I will begin the dispute process through PayPal.

Lesson: It's a very good product, made in the USA, but buy it locally or from a reputable online business. Roto-Pax as a retail business sucks.

byways screwed with this post 04-05-2013 at 01:16 PM Reason: add information
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Old 04-05-2013, 10:37 AM   #5
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Great Outdoor Products dba Rotopax ineptitude

Still working on it ... Still no confirmation of my order, which I've tried repeatedly to cancel.

Called again this morning and was told it would ship today! NO! Then ... Oh, it will take 7-10 days to refund my money via PayPal, which at the outset paid Rotopax promptly.

Again ... great product, but do not order from Rotopax.

byways screwed with this post 04-05-2013 at 01:15 PM Reason: add information
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Old 04-05-2013, 01:12 PM   #6
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Rotopax dba Great Outdoor Products ineptitude

After multiple phone calls and emails to Rotopax -- dba Great Outdoor Products LLC -- over the last three days telling them to cancel my order, I just received an email stating my order has shipped.

These guys are incompetent. NEVER order from or deal with Rotopax!

byways screwed with this post 04-05-2013 at 01:14 PM Reason: add information
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Old 04-05-2013, 03:39 PM   #7
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Old 04-06-2013, 12:41 PM   #8
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Worst online retailer I've ever dealt with

Order that I told them repeatedly to cancel -- emails, phone calls, voicemails -- just arrived.

Good product, but beware of RotopaX/Great Outdoor Products LLC in Utah.
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