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Old 04-19-2013, 04:35 AM   #16
MikeMike
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Originally Posted by bdx View Post
I could never get an answer to that question in my many e-mails with customer service.
I like Twisted Throttle, maybe someone should look into why that happened with the emails.
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Old 04-24-2013, 07:27 AM   #17
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Originally Posted by bdx View Post
FIXED. Working like a charm and no lamp fault. White wire to canbus adapter only, blue wire on high beam bulb. All tucked and looking nice. The reason I did not get a fault prior to finishing up is because I was just turning on the key which does not turn on the low beam light. When started the low beam came on and that is where I got the fault. We are good now.
Great news! I wish I had checked on this sooner. I was curious to know if you had come to a resolution. Now that they are working and (I assume) you have had a chance to use them - How do they perform?

Kevin
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Old 04-24-2013, 07:27 AM   #18
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Originally Posted by MikeMike View Post
I like Twisted Throttle, maybe someone should look into why that happened with the emails.
Already on my list.
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Old 04-24-2013, 07:59 AM   #19
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How do they perform?

Kevin
Kevin, I got to use them for about 60 miles of actual darkness. Here is my honest reply. (warning it starts out not so positive and turns positive)

Having zero experience with aux lights on a motorcycle, honestly I was looking for that "HOLY %HIT" moment when turning them off and on revealed a whole new world, I didn't get that. Second, the 10 degree beam is much wider than I had imagined. (again, no experience with this sort of thing) Third, I still don't really have them aimed well. I have them going where I want them, but I have no idea what they look like to oncoming traffic yet.

Then the further I rode the more I took note of some things. The difference is subtle but substantial. I have the right one pointed slightly to the right to light the ditch. I think the reason I was initially dissapointed was that I was looking for a narrow blast beam but it gives a MUCH wider view out into the fields where the deer come from. I also didn't feel like I was getting the distance out of them that I should. I then realized that was a function of height. On a flat road from the height they are mounted you are only going to see a certain amount of highway before they are pointed into thin air.

The further I rode, the more I came to appreciate what they WERE doing, instead of what I THOUGHT they would do. They work great, I think they are doing what they are designed to do and it has greatly increased vision on all sides. Probably the oddest thing that I noticed was after several miles of riding with the clean white light they provide, when I would meet a car and dim my lights, I was amazed at how dull and yellow average automobile lights looked as they draw close and fill your field of vision. Then you click these back on high and the world takes on the proper colors again.

In the end, I am happy with the lights. My expectations were way to high for practical purposes. I could use some tips in aiming them. Like shining them on a wall at what distance gives me what result.

I wrote here about my initial dissapointment for you to use on other new customers whose expectations might be too high. I appreciate your help here and am glad you are monitoring ADVRider. For the electrically declined, you might include some directions for installing the lights WITH the canbus adapter. Because there were instructions for installing the lights and instructions for installing the canbus adapter, but no instructions on how they worked together.

Again, all's well that ends well, so I am not griping. Hopefully I have given you some feedback and information you can use in the future.
Bob
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Old 04-24-2013, 08:36 AM   #20
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Useful thread, thanks for your work here Bob. Gotta get me some of those before next winter.
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Old 04-24-2013, 08:43 AM   #21
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Useful thread, thanks for your work here Bob. Gotta get me some of those before next winter.
I made several mistakes installing mine, so I might be able to walk you through the easy way when you get yours.
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Old 04-24-2013, 10:25 AM   #22
twistedthrottle
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Originally Posted by bdx View Post
Kevin, I got to use them for about 60 miles of actual darkness. Here is my honest reply. (warning it starts out not so positive and turns positive)

Having zero experience with aux lights on a motorcycle, honestly I was looking for that "HOLY %HIT" moment when turning them off and on revealed a whole new world, I didn't get that. Second, the 10 degree beam is much wider than I had imagined. (again, no experience with this sort of thing) Third, I still don't really have them aimed well. I have them going where I want them, but I have no idea what they look like to oncoming traffic yet.

Then the further I rode the more I took note of some things. The difference is subtle but substantial. I have the right one pointed slightly to the right to light the ditch. I think the reason I was initially dissapointed was that I was looking for a narrow blast beam but it gives a MUCH wider view out into the fields where the deer come from. I also didn't feel like I was getting the distance out of them that I should. I then realized that was a function of height. On a flat road from the height they are mounted you are only going to see a certain amount of highway before they are pointed into thin air.

The further I rode, the more I came to appreciate what they WERE doing, instead of what I THOUGHT they would do. They work great, I think they are doing what they are designed to do and it has greatly increased vision on all sides. Probably the oddest thing that I noticed was after several miles of riding with the clean white light they provide, when I would meet a car and dim my lights, I was amazed at how dull and yellow average automobile lights looked as they draw close and fill your field of vision. Then you click these back on high and the world takes on the proper colors again.

In the end, I am happy with the lights. My expectations were way to high for practical purposes. I could use some tips in aiming them. Like shining them on a wall at what distance gives me what result.

I wrote here about my initial dissapointment for you to use on other new customers whose expectations might be too high. I appreciate your help here and am glad you are monitoring ADVRider. For the electrically declined, you might include some directions for installing the lights WITH the canbus adapter. Because there were instructions for installing the lights and instructions for installing the canbus adapter, but no instructions on how they worked together.

Again, all's well that ends well, so I am not griping. Hopefully I have given you some feedback and information you can use in the future.
Bob
Honest and excellent review. This will be shared with the design and marketing team and may change a few things. Your insights are exactally why I am here on the forums. Thank you very much for the input.

Kev
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Old 04-24-2013, 10:44 AM   #23
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Be nice to see some of the other players in the aftermarket game have a presence on here addressing problems with their products.

The art of actually communicating with your customers has become increasingly lost, goes to Twisted Throttle for listening AND communicating.

Maybe someone can teach BMW corporate how to do the same....
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Old 04-24-2013, 02:09 PM   #24
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Originally Posted by MikeMike View Post
Be nice to see some of the other players in the aftermarket game have a presence on here addressing problems with their products.

The art of actually communicating with your customers has become increasingly lost, goes to Twisted Throttle for listening AND communicating.

Maybe someone can teach BMW corporate how to do the same....
MikeMike - I think maybe more of them are on here than we think, but they are lurkers. In a recent conversation with one such individual he was reluctant to post because of the exposure. ie: We have a tendency to bash the shit out of everyone and everything. I have been guilty of it. But I'm trying to be more positive. You get more flies with sugar than you do with vinegar.... or is it, "the squeaky wheel gets the grease"? Sometimes it seems we don't get any help or attention until we have a HEAD EXPLODY somewhere.

I thank Twisted Throttle as well. BTW: I now have a Twisted Throttle reflective triangle on the back of each pannier.

So I will tell you that story as well. I ordered the SW Motech Crash Bars and the Denali D2's together. After unboxing my toys and fondling them I went through the box and there were no stickers. So I wrote an e-mail to Twisted Throttle customer service, trying to be a little funny, about all the stickers I had from other manufacturers and retailers and how I had spent $600 and didn't even get a sticker. The TT decals were promptly put in the mail. So it is the squeaky wheel.
Thanks again.
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Old 04-24-2013, 02:50 PM   #25
twistedthrottle
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MikeMike - I think maybe more of them are on here than we think, but they are lurkers. In a recent conversation with one such individual he was reluctant to post because of the exposure. ie: We have a tendency to bash the shit out of everyone and everything. I have been guilty of it. But I'm trying to be more positive. You get more flies with sugar than you do with vinegar.... or is it, "the squeaky wheel gets the grease"? Sometimes it seems we don't get any help or attention until we have a HEAD EXPLODY somewhere.

I thank Twisted Throttle as well. BTW: I now have a Twisted Throttle reflective triangle on the back of each pannier.

So I will tell you that story as well. I ordered the SW Motech Crash Bars and the Denali D2's together. After unboxing my toys and fondling them I went through the box and there were no stickers. So I wrote an e-mail to Twisted Throttle customer service, trying to be a little funny, about all the stickers I had from other manufacturers and retailers and how I had spent $600 and didn't even get a sticker. The TT decals were promptly put in the mail. So it is the squeaky wheel.
Thanks again.
You know I have never been bashed on ADV Rider..... I do sometimes pass on some of the stickier threads where I know that nothing rational will be posted in reply but for the most part I just state the facts and help where I can.

I'm glad you got the stickers. It seems odd that they were not in the box. The shipping guys put them in every retail order. We don't send them with the dealer orders though.

Kev

PS - Thank you for your business!
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