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Old 04-30-2013, 08:01 AM   #601
GoNOW
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I can't speak for other dealers, but not wanting to mount customer provided tires can also be due to the crap they bring in. I did one last week that was an obvious cheap Chinese factory second. It had a nasty wobble and would not balance. The customer saw it as my problem, not his.

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put up with a little extra from time to time
Only problem with this is that it's not a little extra and it's not time to time. It's a lot and it's several times a week.

I spent over an hour after closing Saturday because some HD rider through I installed his front wheel wrong and I had to pull everything off and put it back on in front of him, showing him where each part goes.
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Old 04-30-2013, 08:35 AM   #602
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My statement was a general statement, obviously, and not specific to every customer or situation. Certainly, some customers want you to make their crap wheel new buy installing a cheap tire on a bent wheel. Not going to happen. Most times you can win that customer over though.

I think there is a resurgence, that the pendulum is swinging back toward wanting a better buying experience and not just the lowest price. I think people, in this case customers, are finding out the lowest price does not bring the buying experience they want. They are coming back to wanting a smile when they walk in and a handshake when they walk out. But, it isn't cookie cutter either. If you're going to offer a lunch special, better make sure you get the customers in and out in enough time for them to be back at work in less than an hour. Then, when a couple comes in for dinner better not make them feel like their table is just there for the next couple coming in and you're trying to turn them over every hour.

My point is people want to feel special. Everyone does. If they don't, why won't they shop online, or travel the least distance to the closest shop?

People expect to get two out of three: fast, affordable, quality. What customer service is, is figuring out which two the customer wants, not giving them the two you want, or the two you think is most imporant. The breakdown is when the provider of service thinks the customer wants all three; they don't. You just have to figure out which two, not pre-suppose or assume which ones or that they want all three. You figure out in the first couple minutes which two the customer wants and they'll come back, and they'll spend more. If you don't get it right up front, you apologize at the end of the transaction, recognize which one they wanted and tell them you'll work on that for next time. That's the difference between a successful business and one that fails.

It's cheaper for a business to earn repeat customers than to get new customers.
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Old 04-30-2013, 09:11 AM   #603
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Online shopping has made buyers aware of how much some dealers are making on tires. I've known for a long time because a friend in the bike business has an account with Tucker-Rocky. He will get me tires at his cost + 10%. All he does is call it in, and I go over to the local warehouse and will-call them. The wholesale prices are a bit less than those charged by online sellers, who apparently are getting quantity discounts we don't, and that's what makes their profit margin.
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Old 04-30-2013, 09:12 AM   #604
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So I read the first page of this thread, and then jumped to the last one. And you guys are still talking about a dealer not mounting a tire someone bought on internet

So bring the thread back: anyone had anything else a dealer told you (besides not mounting your tires)?
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Old 04-30-2013, 09:49 AM   #605
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Quote:
Originally Posted by acesandeights View Post
My statement was a general statement, obviously, and not specific to every customer or situation. Certainly, some customers want you to make their crap wheel new buy installing a cheap tire on a bent wheel. Not going to happen. Most times you can win that customer over though.

I think there is a resurgence, that the pendulum is swinging back toward wanting a better buying experience and not just the lowest price. I think people, in this case customers, are finding out the lowest price does not bring the buying experience they want. They are coming back to wanting a smile when they walk in and a handshake when they walk out. But, it isn't cookie cutter either. If you're going to offer a lunch special, better make sure you get the customers in and out in enough time for them to be back at work in less than an hour. Then, when a couple comes in for dinner better not make them feel like their table is just there for the next couple coming in and you're trying to turn them over every hour.

My point is people want to feel special. Everyone does. If they don't, why won't they shop online, or travel the least distance to the closest shop?

People expect to get two out of three: fast, affordable, quality. What customer service is, is figuring out which two the customer wants, not giving them the two you want, or the two you think is most imporant. The breakdown is when the provider of service thinks the customer wants all three; they don't. You just have to figure out which two, not pre-suppose or assume which ones or that they want all three. You figure out in the first couple minutes which two the customer wants and they'll come back, and they'll spend more. If you don't get it right up front, you apologize at the end of the transaction, recognize which one they wanted and tell them you'll work on that for next time. That's the difference between a successful business and one that fails.

It's cheaper for a business to earn repeat customers than to get new customers.
That about sums it up, and accurately describes why some small businesses fail!

Jim
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Old 04-30-2013, 04:04 PM   #606
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Originally Posted by slartidbartfast View Post
Give up! I've tried this line of reasoning before - Apparently dealers are unable to buy things from the lowest priced source but have to pay through the nose and simply pass the extra cost on to the customer - At least that's my summary of the convoluted explanation given to me.
Dealers have accounts with one or more of the three big wholesalers...Parts Unlimited/Drag Specialties, Tucker-Rocky, or Western Power Sports. The wholesalers have price tiers depending on the amount of business the retailer does with them. My local indie shop, a really small shop, gets the lowest PU pricing because they buy all their stuff through them...tires, batteries, chains, etc. The wholesalers have their own branding, whether it is a Parts Unlimited branded battery or chain or WPS branded chain, or WPS's Fly Racing, or Tucker Rocky Speed & Sports or Protaper, etc. The house brands tend to be good quality (can be beat, but at a price) with good aftermarket service to the retailer, at least from PU. I ordered a set of tires from a cheapo on line source, and the labels on the tires showed that they originally traveled from the Michelin warehouse to the Parts Unlimited warehouse, and then to me after I placed my order.
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Old 04-30-2013, 04:36 PM   #607
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Originally Posted by PT Rider View Post
Dealers have accounts with one or more of the three big wholesalers...Parts Unlimited/Drag Specialties, Tucker-Rocky, or Western Power Sports. The wholesalers have price tiers depending on the amount of business the retailer does with them. My local indie shop, a really small shop, gets the lowest PU pricing because they buy all their stuff through them...tires, batteries, chains, etc. The wholesalers have their own branding, whether it is a Parts Unlimited branded battery or chain or WPS branded chain, or WPS's Fly Racing, or Tucker Rocky Speed & Sports or Protaper, etc. The house brands tend to be good quality (can be beat, but at a price) with good aftermarket service to the retailer, at least from PU. I ordered a set of tires from a cheapo on line source, and the labels on the tires showed that they originally traveled from the Michelin warehouse to the Parts Unlimited warehouse, and then to me after I placed my order.

Most businesses (big or small) shop around for the best price, in the era of Google it takes less time to do that than to find the page in the catalog. If the dealer can get better prices ( and often delivery time) on tires by ordering from "Online store X" than through Parts Unlimited they're foolish not to do so (think of the extra markup!). Or the claim that the "Online store X" price is below their wholesale price is simply a lie. In my opinion if you don't stock it then you don't deserve much of a markup since you don't have any skin in the game. If someone buys a tire from "Online store X" and brings it into the shop to be mounted then the shop should evaluate the tire for fitness to mount and offer to mount it for a fair price based on the labor + overhead involved or decline the work based on inability to mount it safely (if it's damaged or faulty for example).
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Old 04-30-2013, 05:50 PM   #608
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Originally Posted by SamRus View Post
So I read the first page of this thread, and then jumped to the last one. And you guys are still talking about a dealer not mounting a tire someone bought on internet

So bring the thread back: anyone had anything else a dealer told you (besides not mounting your tires)?
In the pages you skipped the thread meandered onto various items, think tracing a figure eight. You just happened to hit tire mounting.
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Old 05-01-2013, 04:16 AM   #609
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Quote:
Originally Posted by SamRus View Post
So I read the first page of this thread, and then jumped to the last one. And you guys are still talking about a dealer not mounting a tire someone bought on internet

So bring the thread back: anyone had anything else a dealer told you (besides not mounting your tires)?
No, you're close to right. This thread has degenerated into a discussion of tire mounting, where tires come from, blah blah blah. Makes the Killboy thread look like it's staying on track.
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Old 05-01-2013, 06:30 AM   #610
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Originally Posted by BrandonR View Post
Most businesses (big or small) shop around for the best price, in the era of Google it takes less time to do that than to find the page in the catalog. If the dealer can get better prices ( and often delivery time) on tires by ordering from "Online store X" than through Parts Unlimited they're foolish not to do so (think of the extra markup!). Or the claim that the "Online store X" price is below their wholesale price is simply a lie. In my opinion if you don't stock it then you don't deserve much of a markup since you don't have any skin in the game. If someone buys a tire from "Online store X" and brings it into the shop to be mounted then the shop should evaluate the tire for fitness to mount and offer to mount it for a fair price based on the labor + overhead involved or decline the work based on inability to mount it safely (if it's damaged or faulty for example).
Umm... I've told one local shop where to find stuff cheaper than they were paying, and they still order from their usual sources. If you were a dealer selling tires, f'rinstance, and a customer told you where you could by tires online at their 'retail' for less than your current wholesale price, wouldn't you at least look into it? "Naahh, we don't get anything from them." was the response. Same thing when I wanted a battery for my 990, figured I'd give the local dealer a shot. Nope, pay $249 for a genuine KTM battery, no other options (such as the identical Yuasa I bought from the Honda store, with no KTM logo, for $130) . I've told them about Shorai batteries, too, and was told "Yeah, we've had a lot of people ask about them." but they've made no effort to source or stock them.
Since we seem to be on tires, what is a fair price to mount them, if you bring in the wheel, off the bike, regardless of where the new tire was from? Local shops charge one hour's labor rate, around $90, for something the least trained shop employee can do in 10 minutes, and it takes them hours to get them done. Which is why I go to a guy who has a tire machine in his garage, does a great job while you wait, and charges $20. For $90, I'll do it myself; for $20, I'll talk story with the local while he swaps tires.


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Old 05-01-2013, 07:06 AM   #611
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A dealertold me that they are reluctant to fit anything bought in because if the part is faulty the customer blames them. Not sure he was referring to tyres per se but I see the point.

If I buy from the one place I know who to blame and who will fix it for me. I do most of my own work though,
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Old 05-01-2013, 09:26 AM   #612
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Quote:
Originally Posted by SamRus View Post
So I read the first page of this thread, and then jumped to the last one. And you guys are still talking about a dealer not mounting a tire someone bought on internet

So bring the thread back: anyone had anything else a dealer told you (besides not mounting your tires)?
I bought a tire from a dealer and then went to an internet retailer to get it mounted...they wouldn't do it








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Old 05-01-2013, 09:26 AM   #613
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Originally Posted by 1911fan View Post
Since we seem to be on tires, what is a fair price to mount them, if you bring in the wheel, off the bike, regardless of where the new tire was from? Local shops charge one hour's labor rate, around $90, for something the least trained shop employee can do in 10 minutes, and it takes them hours to get them done. Which is why I go to a guy who has a tire machine in his garage, does a great job while you wait, and charges $20. For $90, I'll do it myself; for $20, I'll talk story with the local while he swaps tires.


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My local Cycle Gear will mount and balance tires I carry in for $20 each.
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Old 05-01-2013, 09:34 AM   #614
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Originally Posted by pinocono View Post
My local Cycle Gear will mount and balance tires I carry in for $20 each.
$20-25 is fair, plus parts like valve stems and weights if needed.

I am lucky I can do my own, and most of my friends take advantage of that, for some rum, and we all are cool!

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Old 05-01-2013, 09:44 AM   #615
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Originally Posted by JimVonBaden View Post
$20-25 is fair, plus parts like valve stems and weights if needed.

I am lucky I can do my own, and most of my friends take advantage of that, for some rum, and we all are cool!

Jim
Yeah, I do my Husky tires myself, but the Harley tires are worth taking in and having someone else do on a machine.
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