08-02-2013, 04:06 AM
Joined: Dec 2006
Location: Mass Hysteria
Roadgear- great service
Great great service from Roadgear.
I have been thinking about a phase change material inner jacket for a while, I decided to pick one up for my upcoming European trip. After checking out the BMW one I decided on the Adaptive-Tec by Roadgear.
True to form I procrastinated and ended up paying for 2 day rush shipping because I ordered it too late.
When I received the Fedex tracking notification I noticed it was shipped ground and was due to arrive when I would be somewhere above the Atlantic.
So with steam coming out of my ears I called Roadgear.
Jody couldn't have been nicer, she said she would overnight another one and I could just return the original when I got home.
But wait, there is more - I received the package today with not one large jacket, but a large and a medium with a note that she wanted to make sure it fit right because they tend to run big, just return the one I don't want with the prepaid shipping label.
Still not the end - included was a pair of high tech coconut fiber socks with a note saying sorry for the mix up, she thought I could use those on my trip.
I'm a customer for life.
Laconia - Not - Come to our Rally
K1300S (also Orange)