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Old 12-04-2013, 09:40 AM   #451
Boatman
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When I talked to Steve on Sunday he said that it was a bank error. He could issue the refunds himself but felt it was the banks problem so was letting them handle it.

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Old 12-04-2013, 11:14 AM   #452
K75STER
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Got hit w/2nd charge also. (11 days after stay?)

Willing to give them a chance to correct it, but after a couple calls with the promise of a callback that never happened-
Called CC today & let them hash it out-
I'm done with it
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Old 12-04-2013, 11:21 AM   #453
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F'n Banks etc.

Hey: Just got off the phone with the hotel, they are still working on th eproblem.

FYI, as I mentioned in a previous post, I deal with these things on a regular basis as my business installs point of sale systems which process credit card transactions. Some times the batch (all the cc transactions ) fails or only partial info goes thru. In this case the batch went thru ok, but the bank reprocessed it again alittle more than a week later. My charges are on 11/17 and again on 11/26. The batch is out of the hotel system after it's processed. So it wasn't the hotel, it was the bank. Not that that helps any, but lets you all know it wasn't the hotels fault.

Just sayin.

Hang tight, it will be worked out.


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Old 12-04-2013, 11:58 AM   #454
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if my bank screwed a whole hotel full of my regular customers i would be going berzerk
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Old 12-04-2013, 12:30 PM   #455
Boatman
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Quote:
Originally Posted by sallydog View Post
if my bank screwed a whole hotel full of my regular customers i would be going berzerk
No kidding. Especially since he told me he can do the refunds himself.

Apparently there must have been more than one issue because you posted a couple days after the event that you were double charged and then on the 26th a whole new batch got charged again. Maybe you were triple charged!!
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Old 12-04-2013, 01:03 PM   #456
sallydog
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Quote:
Originally Posted by Boatman View Post
No kidding. Especially since he told me he can do the refunds himself.

Apparently there must have been more than one issue because you posted a couple days after the event that you were double charged and then on the 26th a whole new batch got charged again. Maybe you were triple charged!!

i was double charged, then refunded 1 charge, now recharged i'm handing it off to the credit card company and let them do their thing. i usually pay cash down there, first year on card
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Old 12-07-2013, 12:04 PM   #457
Boatman
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My refund came in late last night....
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Old 12-07-2013, 02:51 PM   #458
sallydog
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mine is in
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