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Old 06-27-2013, 11:28 AM   #31
rob feature
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I really hadn't put much faith in anything BBB, but yesterday I got a very concerned message from the Sprint home offices about my BBB contact. I'm at probably 50 interactions with Virgin 'representatives' - never the same one and all frustrating and fruitless...all before the BBB letter.

But now that BBB has gotten involved, I'm now talking to educated, English-speaking, decision-making people who are actually listening. And they're calling me. I guess I'm a little pissed that it took outside influence to make these jokers pay attention to this, but at least it appears to be one step closer to being resolved.

Moral of the story I guess is that BBB actually works sometimes. I'm as shocked as you are
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Old 06-27-2013, 11:56 AM   #32
Sniper X
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Originally Posted by rob feature View Post
You pulled it off

I'll probably wind up ditching them down the road, but I've invested in a phone and case...dunno if I can walk it around to another carrier. But I'm a little closer to looking into it.

And yeah, the BBB is a crock for the most part, but it seems like the only option I have left without throwing lawyer money at it - and I'm not going down that road.
try Cricket, they SAY they can use anyone's phones......
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Old 06-29-2013, 12:49 AM   #33
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I eventually left Virgin Mobile in February this year amongst other things because of their atrocious customer NO service.

I also was getting billed for receiving calls and the CSR essentially said "that's what you signed up for, tough luck" and I basically bailed on them.

I was beginning to have problems with my phone (a basic smart phone the Optimus V but it had tethering and I had unlimited data.) so the chance to snag a Nexus 4 meant switching carriers too.
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Old 10-09-2013, 08:42 AM   #34
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I eventually left Virgin Mobile in February this year amongst other things because of their atrocious customer NO service.

I also was getting billed for receiving calls and the CSR essentially said "that's what you signed up for, tough luck" and I basically bailed on them.

I was beginning to have problems with my phone (a basic smart phone the Optimus V but it had tethering and I had unlimited data.) so the chance to snag a Nexus 4 meant switching carriers too.
I'm glad to hear of someone else with the same problem. They're well aware of this shit, but refuse to fix it and constantly ask me to provide screenshots of the detailed call list. After I provided the very first one, they locked me out of that part of the website . They've already stolen half my minutes this month. Buncha fucksticks. Shopping for new phones & plans now - again

Their moms - you know.
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Old 10-09-2013, 09:20 AM   #35
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I 've had good luck with their CSR's. But then, I really never had any problems with their service either. I used maybe 1/2 of my allotted 300 minutes at any given month. I recently switched carriers to Straight Talk wireless ($45 a month unlimited talk/text/data) on an Android phone that uses Verizon towers. Virgin/Sprint worked fine in the metropolitan areas, but was lacking in the boonies.

I gave my Virgin phone to my oldest and gave it a new phone number. the Virgin Mobile CSR was helpful and we got it done in less than 5 minutes.

Straight Talk uses either Sprint or Verizon depending on the phone you get.
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Old 10-09-2013, 10:17 AM   #36
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Originally Posted by papalobster View Post
I 've had good luck with their CSR's. But then, I really never had any problems with their service either. I used maybe 1/2 of my allotted 300 minutes at any given month. I recently switched carriers to Straight Talk wireless ($45 a month unlimited talk/text/data) on an Android phone that uses Verizon towers. Virgin/Sprint worked fine in the metropolitan areas, but was lacking in the boonies.

I gave my Virgin phone to my oldest and gave it a new phone number. the Virgin Mobile CSR was helpful and we got it done in less than 5 minutes.

Straight Talk uses either Sprint or Verizon depending on the phone you get.
i've had really good luck too. i use, typically, less than 100 mins a month though.
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Old 10-09-2013, 11:30 AM   #37
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Color me puzzled. I have been with VM for four years now with never a lick of trouble. I have a HTC One V, and my $ 35/month plan is automatically billed to my credit card. The only time I ever talked to a CSR was to sign up with them and transfer my existing cell number over.
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Old 10-09-2013, 05:29 PM   #38
neanderthal
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Not everybody's experience is universal.

I was OK with them for a few months. But then they blocked me from making a call to an 800 number. I number i had called numerous times. I don't have a debit card and use my credit card almost exclusively for all my purchases. This means I call AmEx all the time. 3- 4 times a month. Because I have to keep paying them.

Anyway, I speak to the CSR (in India) and after a very exasperating conversation during which she would. NOT. deviate. from the script, I ask her why I can't suddenly call a number I have called numerous times.

You want to know what she said?

Please give me that number so I can block it.
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Old 10-09-2013, 05:35 PM   #39
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Originally Posted by neanderthal View Post
Not everybody's experience is universal.

I was OK with them for a few months. But then they blocked me from making a call to an 800 number. I number i had called numerous times. I don't have a debit card and use my credit card almost exclusively for all my purchases. This means I call AmEx all the time. 3- 4 times a month. Because I have to keep paying them.

Anyway, I speak to the CSR (in India) and after a very exasperating conversation during which she would. NOT. deviate. from the script, I ask her why I can't suddenly call a number I have called numerous times.

You want to know what she said?

Please give me that number so I can block it.
Interesting. They've told me they have no way to block numbers.

I saved a text conversation with one of their reps on my laptop. Ima try to remember to post it here shortly once I get a charge on it. It really tells the story of these clowns.

edit: never mind. I seem to have done away with it - which sucks. It was entertaining.
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Old 02-04-2014, 05:09 PM   #40
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Refer a friend

I hate dredging up old threads but does anyone currently have Virgin Mobile service? They have a refer a friend program that can get us both a $25 account credit.

I'm looking to get this thing activated so speak now!
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Old 02-05-2014, 01:26 AM   #41
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I hate dredging up old threads but does anyone currently have Virgin Mobile service? They have a refer a friend program that can get us both a $25 account credit.

I'm looking to get this thing activated so speak now!
Talk to me.
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Old 02-05-2014, 07:54 AM   #42
GSWayne
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I am not a major phone user, but I have had a Virgin Mobile phone for several years and I am happy with it. It does not have as good coverage as Verizon, but sometimes I do get coverage where they don't. I mainly like it because for $35/month I get unlimited data and more minutes than I ever use.
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