continued... Product: It is very important to Klim to educate their customers about their products prior to the commitment of purchase. Klim wants you to get the gear that is right for you from the inception of your purchase. In addition, the Customer Care team is dedicated to remaining educated on every aspect of the products that Klim offers and being able to support you after your purchase. In order to do this it is imperative that we communicate open and forthright. Every opinion, negative or positive in this forum is of value to the Klim team. We operate on principles of honesty and integrity and appreciate the opportunity that forums such as this one provide us for useful feedback. If there are underlying concerns and questions that are unanswered we encourage you to contact us so that we can discuss them with you and solve problems in a manner that is line with our commitment to the customer. Klim employees are active on AdvRider because we ride. We are riders first and foremost and some of our riders happen to be designers that are frequent contributors in the Ride Reports forum. They do look at consumer feedback and some of those ideas get incorporated into our designs. Some examples of those items are the Badlands Pro and Latitude. This is one of the biggest reason’s I love working at Klim. We constantly are listening to our customers feedback. Most of the improvements or updates to our gear is based directly from our consumer feedback. We sincerely want to hear from you, please send your ideas and feedback to us at ideas@klim.com. We want more than anything to help you. continued....
· Hardwaregrrl: We set up a repair for you and provided an itemized breakdown of the different areas to repair and their associated cost. Check it out.THE COST FOR THE REPAIRS IS: LEFT LEG $50.00 TO REPAIR THE TEAR BEHIND THE KNEE. THIS WILL HAVE A VISIBLE SEAM LINE. $65.00 TO REPAIR THE TEAR IN THE FABRIC AT THE CUFF AND REPLACE THE VELCRO. (TO JUST DO THE VELCRO IT WOULD BE $25.00) RIGHT LEG $50 TO REPAIR THE TWO TEARS IN THE POCKET. THIS WILL HAVE A VISIBLE SEAM LINE. $50 TO REPAIR THE DARK GREY FABRIC BEHIND THE POCKET. THIS WILL HAVE A VISIBLE SEAM LINE. TOTAL $215.00 We noticed that you decided to not have a repair done and we charged you to get the pants shipped back to you. This didnt feel right so we have issued you a refund for the shipping cost under return #08388. We certainly dont want you disappointed in us and apologize that you felt this way when we did not provide you with a contact as you requested. We were able to locate the comment you are referring to: "Hey Klim, called today and I needed to speak to a manager. But none were available. If I call tomorrow, who should I ask for?" However, We arent able to help you if we dont hear back from you continued...
· PineyMountainRacing: We are so sorry for the initial delay in our response. From reading through the communication on your situation our Customer Care Ninja informed she received a delivery failure on 9/10 and noticed it two days later, 9/12. Klim is SO lucky to have the best customers in the World! Thankfully the fella in Indiana was so nice and helpful and you were so patient with us. Klim messed up, we got the case # for the baja pant (#16181) switched with the Indiana guys case # (#16281) because they were similar #s and items. We feel grateful for the situation because it allowed us to improve our quality control process in the background so this doesnt happen to someone else. A big thank you to all! I believe they are brand new as well. If they were the pair you originally sent to us to begin with, the seam would look different like you mentioned. Let us know if this is the case and well get this situation corrected for you. We are sorry to hear this! From the documentation we show the last contact we had with you was on 10/19 at 9:03 AM. Please expect contact from us. · Elmer: Was the snap broken when the pants were purchased? Or did it break during use? We dont usually have replacement items available for purchase. This is something that our team would reach out to our Warranty Department on to find out if we would have the item available to send. Without knowing the case # or your information we were unable to look into your situation further. We would be happy to do so if you want to send a private message to us. · Ron Savage and Core10Metal: We are so sorry you left with bad feelings for Klim, which are never our intentions for anyone! The reason our warranty is voided if the repair is done somewhere else is because for our warranty it must be repaired in a Gore-Tex repair facility. Here at Klim, we are a certified Gore-Tex repair facility. We do apologize that you were not contacted through email. We check our email regularly and please make sure you are sending it to the correct email address. We would have been more than happy to help you. We are unable to send out leather as we do stock that for use outside of Klim. Replacing the stretchy fabric with leather would change the design of the pant. This would void the lifetime warranty of the item because it would no longer be up to Klim standards, it would be a modification. After speaking with our Warranty department this would unfortunately not be a request we would be able to accommodate doing in house because we would be changing the integrity of the piece. Thank you for your understanding, Klim
Thanks KLĪM, I used the e-mail on your mobile phone customer service page. It didn't send through my email account so I never even saw the e-mail address I sent it to. I shoulda, coulda called instead, but I sent an email instead for two reasons. To ask a question and give you time to find out if it's something that you can do. And two, the feedback you mentioned above. I can't be the only one that burned their pants in normal use. It happens, and if we/they just accept that burned pants happen and not mention it there won't be any future design changes to keep it from happening. I really need some waterproof pants, but am very hesitant to buy some and have them burn also. I am wearing carrharts work pants when I ride currently and although they don't shed water, they don't get burned not once, not ever. The synthetic material on the inner knee area of my dakar pants is just too delicate. And the culprit I plan on sewing up the holes, then using a soft leather skirt I bought (thrift store $4.99) to protect that area. I may sew a few smaller pieces with some spacing between them to allow for flexion. I think it will work out fine.
Thanks Klim, I appreciate your response. Will be sending out an email shortly, although I just wanted to suggest setting up a way to submit pics prior to shipping since the customer pays shipping. Just would be nice to know a ballpark figure prior to sending gear out and being without it for a short time.
Alterations? I continued losing a little bit of weight since buying the pants. Now I would love to know if anyone has managed to get KLIM pants altered (ie taken in a bit on the leg) and/or adding some velcro on the take up strips at the waist. Klim Home, you still here?
There's an outfit on Broadway that does Goretex repair for decent prices. Takes forever and a day to get it done, but she does good work.... http://stitchlines.com/
I wish Patagonia made outer moto clothing. They will fix anything they've made, no matter how old, for a reasonable price. Expensive gear but worth it. Their base layers are great for under your Klim stuff. Guarantee: http://www.patagonia.com/us/patagonia.go?assetid=38565 Materials info: http://www.patagonia.com/us/innovation/materials/
Might want to do some research into their land use objectives. Big difference between them (and north face, rei...) vs Klim, Motorfist, HMK, and moto manufacturers.
I'm still looking for a good Gore Tex repair person that is local. I think that is the best bet for all of us, and usually outdoor outfitters will have the number to a good stitch. ie REI, MEC, .....those guys! Looked at Klim home's profile....and they haven't checked in since this thread.
Yeah I bet with the layers involved to be repaired,and to have to make it as good as new,taking it apart,putting it back together,labor cost being what it is.... Its crash damage,sometimes things are ruined or fix it as best can be done locally. 900.00 IS a lot for a jacket,bummer to crash on it.
Klim charged me $120 to repair a VERY small tear on my Badlands after a crash. Add in shipping both ways and I was almost into it $200 and they no longer would warranty my jacket after their repair.
Yeah, I had an aggravating experience with KLIM over a small warranty issue on a pair of pants. They ended up fixing it in the end, but I had to bitch and moan and chase after some supervisors who were always at a meeting or out to lunch. Definitely not what I expected from a company that says they are all about Quality and customer service and their product is far superior to anyone else's. Pants had literally a handful of rides on them and stitching was coming out. It's a long and boring story and even though Klim's stuff is nice, there are plenty of good alternatives available, and I know I will not be buying Klim products in the future.
I made a tear on area behind the knee, on my Klim Travers pants. Untitled by MaletaBG, on Flickr Untitled by MaletaBG, on Flickr As I am far from any shop that can repair it professionally, I had to do it myself. I will use this. I need help with following. 1. Should I stitch it first, and then apply patches over stitched area? I believe it would be more durable that way then just to apply patches? 2. After stitching, should I tape seams (with patches) from inside or outside? Thanks in advance! Great pants btw...
1) yes. But be neat as any stitched holes may leak if you don't seal them up again. 2) those patches are made with the intent of sealing from the outside. There's cheaper ways of sealing thingsif you have access to some waterproof breathable fabric.
My recommendation, having patched several moto garments, including the traverse pants: I would patch this one from the inside. The leg vents on the traverse are made in a way that you can work through them, and not have to take apart any of the liner seams. Find a piece of material to patch with- gore tex similar to what your patching would be best. Cut it about 1 1/2" (40mm) larger than your tear, and sew a hem on it (fold over about 3/8" on each side and sew it down). Put it inside the pants and locate it over the tear, pin it or hand stitch so that everything lays neatly, then sew it on, then close the tear as much as possible, and zig zag stitch over that. Waterproof all stitching from the back with McNett seam gripper or similar, and call it done. If you want the patch on the outside of the garment, I do it the same way, but with the addition of zig zag stitching all the way around the patch, 1/2 of the stitches through the patch, 1/2 of them just through surrounding fabric. I think this helps to keep the hemmed edges of the patch tighter to the garment, and less likely to snag and tear the patch off. That stitching will get abraded faster, but there's still a line of straight stitch to hold the patch on. Hope that helps. If you're having a hard time getting to the patch area, don't be shy about carefully unstitching some of the liner near the patch area, fixing the pants, and then sewing the liner back up. Getting the patch done well is more important than having a liner be cosmetically perfect.
I would personally go with boulder mountain repair. having lived in boulder and having had mountaineering gear repaired, in many cases they do an undetectable job, right down to test panels to make sure stitching goes into the exact same hole as in the case of a zipper replacement! ironbasher1