ADVrider

Go Back   ADVrider > Gear > Vendors
User Name
Password
Register Inmates Photos Site Rules Search Today's Posts Mark Forums Read

Reply
 
Thread Tools Search this Thread Display Modes
Old 07-08-2006, 01:49 PM   #31
jdiaz
.
 
Joined: Feb 2002
Location: Flyover State
Oddometer: 32,048
Its a non-issue for me. I wouldn't send the shock back to Germany for service.....certainly Klaus would not turn down the opportunity to service a Wilbers shock, regardless of where one bought it.

And if Klaus did not want to service it (again, unlikely), then certainly Aftershocks, Traxxion, or any of the other high-end suspension shops in the US could handle it.

Jon
jdiaz is offline   Reply With Quote
Old 07-08-2006, 01:56 PM   #32
bsquared
Big Pimpin
 
bsquared's Avatar
 
Joined: Aug 2005
Location: Lakewood, Ca
Oddometer: 2,283
Quote:
Originally Posted by jdiaz
Its a non-issue for me. I wouldn't send the shock back to Germany for service.....certainly Klaus would not turn down the opportunity to service a Wilbers shock, regardless of where one bought it.

And if Klaus did not want to service it (again, unlikely), then certainly Aftershocks, Traxxion, or any of the other high-end suspension shops in the US could handle it.

Jon
I would double check both of your statements before you buy!
__________________
Beer is good
bsquared is offline   Reply With Quote
Old 07-08-2006, 02:14 PM   #33
jdiaz
.
 
Joined: Feb 2002
Location: Flyover State
Oddometer: 32,048
I guess I'll have to. I just sent an email to Klaus.
jdiaz is offline   Reply With Quote
Old 07-10-2006, 01:55 AM   #34
Dirk@Wilbers OP
Adventurer
 
Dirk@Wilbers's Avatar
 
Joined: May 2006
Oddometer: 49
Cool2

Wow, a lot of posts on friday .

@all: I did not see any necessity for telling everybody that they should contact Klaus, although, if you'd take a look at our website (www.wilbers.de/usa) under service-points, you will find Klaus Hueneckens name, his e-mail address and his telephone number. Klaus is the licensed service-point dealer for us in the USA and that for I guess 5 years or so.
If you are wondering if he would provide servicing for the shocks, he has to do due to our contractual relationship. Klaus is selling Wilbers shocks from NJ, but keep in mind that we are the manufactuerer.
I cannot even guess what Klaus told you so misteriously, but maybe you can enlighten me?!?

Well, I also would like to know what the problem is... Klaus knows that Wilbers wants to promote its products in the USA via our online shop and that we now would like to sell directly to the end customer. If there will be more Wilbers shocks in the USA, that would be something we all would profit from: Wilbers, you (because you can compare prices) and Klaus as well, because he will do the servicing and maintenance.
That is why our prices might differ from his, we are selling to the end-customer while Klaus has to calculate differently.

If I did not know him better, I would think Klaus is trying to unsettle you. What would be a shame, in my opinion.

If you'd decide on buying at Klaus place there is nothing I can do about it, but I want to tell you that the shocks you'll get were all built in the same factory, namely directly here in Germany. I'm sure that Klaus won't disavow that.

So, if you would be so kind and tell mw your worries, it seems a little unfair to just tell everyone to contact Klaus without telling me (who provided you with the group-buy opportunity in the first place) why, now isn't it?

Thank you all for your interest and I would suggest that you ramain cool, because there is nothing misterious or illigal going on here .

Have a great week and take care

Dirk
Dirk@Wilbers is offline   Reply With Quote
Old 07-10-2006, 07:47 AM   #35
SQD8R
Eat squids and be merry
 
SQD8R's Avatar
 
Joined: Jun 2004
Location: The Village: 7553'34"W, 4517'42"N
Oddometer: 7,359
Thx for the clarification Dirk.

I see you manufacture a replacement shock for the HP2. Very nice. Is this a direct bolt on replacement?
__________________
2006 BMW HP2E: Teutonic Dreadnought
2011 Husqvarna TE630: Swedish heritage, German engineering, Italian flair
2011 BMW S1000RR: The Barvarian Bullet
Married men don't live longer, it just seems longer.
Sour grapes are a lesser man's fruit.
SQD8R is offline   Reply With Quote
Old 07-10-2006, 08:04 AM   #36
Dirk@Wilbers OP
Adventurer
 
Dirk@Wilbers's Avatar
 
Joined: May 2006
Oddometer: 49
Thank you, Black Knight, after reading your posts I assumed that your picture resembles your personality .

If I did not misunderstand (what, from time to time I do given the fact that I'm no native speaker) you are referring to the 642 type shock absorber, right?

Here comes the short description:
Type 642 Competition 46 mm

with piggyback reservoir
The ultimate mono-shock absorber! A milled upper cast serves as attachment to the piggyback reservoir. It includes the adjustment knobs for high-speed and low-speed compression settings. Each can be manipulated separately by 22 clicks. An over-pressure-safety valve protects the shock from blocking hydraulically at maximum compression speed. Even the rebound is alterable on a large scale using the practical open bleed system. It can be adjusted externally by 22 clicks. Last but not least the preload is continuously adjustable.
Dirk@Wilbers is offline   Reply With Quote
Old 07-10-2006, 08:09 AM   #37
Dirk@Wilbers OP
Adventurer
 
Dirk@Wilbers's Avatar
 
Joined: May 2006
Oddometer: 49
Thank you SQD8R, when I read your posts I assumed that your picture resembles your personality .

If I did not misunderstand (what, from time to time I do, given the fact that I'm not a native-speaker) you refer to the shock absorber type 642, right?

Here come the description:
Type 642 Competition 46 mm

with piggyback reservoir
The ultimate mono-shock absorber! A milled upper cast serves as attachment to the piggyback reservoir. It includes the adjustment knobs for high-speed and low-speed compression settings. Each can be manipulated separately by 22 clicks. An over-pressure-safety valve protects the shock from blocking hydraulically at maximum compression speed. Even the rebound is alterable on a large scale using the practical open bleed system. It can be adjusted externally by 22 clicks. Last but not least the preload is continuously adjustable.

Sorry, but office ours are nearly over (it's 10 past 5 p.m. here in Germany) so I'll be back tomorrow.

Until tomorrow
Dirk
Dirk@Wilbers is offline   Reply With Quote
Old 07-10-2006, 08:44 AM   #38
SQD8R
Eat squids and be merry
 
SQD8R's Avatar
 
Joined: Jun 2004
Location: The Village: 7553'34"W, 4517'42"N
Oddometer: 7,359
Quote:
Originally Posted by Dirk@Wilbers
Thank you, Black Knight, after reading your posts I assumed that your picture resembles your personality .

If I did not misunderstand (what, from time to time I do given the fact that I'm no native speaker) you are referring to the 642 type shock absorber, right?

Here comes the short description:
Type 642 Competition 46 mm

with piggyback reservoir
The ultimate mono-shock absorber! A milled upper cast serves as attachment to the piggyback reservoir. It includes the adjustment knobs for high-speed and low-speed compression settings. Each can be manipulated separately by 22 clicks. An over-pressure-safety valve protects the shock from blocking hydraulically at maximum compression speed. Even the rebound is alterable on a large scale using the practical open bleed system. It can be adjusted externally by 22 clicks. Last but not least the preload is continuously adjustable.
Very nice, thx.
__________________
2006 BMW HP2E: Teutonic Dreadnought
2011 Husqvarna TE630: Swedish heritage, German engineering, Italian flair
2011 BMW S1000RR: The Barvarian Bullet
Married men don't live longer, it just seems longer.
Sour grapes are a lesser man's fruit.
SQD8R is offline   Reply With Quote
Old 07-10-2006, 10:09 AM   #39
westnash
Beastly Adventurer
 
Joined: May 2004
Location: Phoenix, AZ
Oddometer: 3,246
Klaus, why would any manufacturer not support a dealer network by insuring the pricing is the same across the board and that Klaus gets the credit he deserves while the consumer gets the best prices...If Klaus is not doing the job fire him and replace him but your company looks like sneaks or rank amatuers by having a situation where you are spending time on a web site and call that servicing the customer while basically cutting out a dealer. Are you paid on comission on what is sold you you have no incentive to work with Klaus? Is it a Wilbers free for all? That works in some businesses but usually not for high priced products like yours which rely on perfect fit and much rebuild and adjustment.

I don't know you or Klaus and don't own your shocks but this kind of mickey mouse just helps Ohlins.
westnash is offline   Reply With Quote
Old 07-10-2006, 12:29 PM   #40
718Rider
Urban Adventurer
 
718Rider's Avatar
 
Joined: Jun 2005
Location: Brooklyn
Oddometer: 217
Quote:
Originally Posted by westnash
Klaus, why would any manufacturer not support a dealer network by insuring the pricing is the same across the board and that Klaus gets the credit he deserves while the consumer gets the best prices...If Klaus is not doing the job fire him and replace him but your company looks like sneaks or rank amatuers by having a situation where you are spending time on a web site and call that servicing the customer while basically cutting out a dealer. Are you paid on comission on what is sold you you have no incentive to work with Klaus? Is it a Wilbers free for all? That works in some businesses but usually not for high priced products like yours which rely on perfect fit and much rebuild and adjustment.

I don't know you or Klaus and don't own your shocks but this kind of mickey mouse just helps Ohlins.
+1 if this is the maufacture trying to screw over their dealers who's took the risk to try and build share in the first place.
718Rider is offline   Reply With Quote
Old 07-10-2006, 12:34 PM   #41
jdiaz
.
 
Joined: Feb 2002
Location: Flyover State
Oddometer: 32,048
I would love to see this cleared up this week. Dirk is committing two-week delivery and 10% off going into the German summer holiday period, and if the window is missed, then no one's going to get anything until September.

I asked Klaus about it, and he replied that he would be checking into things. I'm hoping things will be resolved shortly.

Jon
jdiaz is offline   Reply With Quote
Old 07-10-2006, 01:23 PM   #42
SQD8R
Eat squids and be merry
 
SQD8R's Avatar
 
Joined: Jun 2004
Location: The Village: 7553'34"W, 4517'42"N
Oddometer: 7,359
Quote:
Originally Posted by 718Rider
+1 if this is the maufacture trying to screw over their dealers who's took the risk to try and build share in the first place.
I would think if the manufacturer was trying to screw over the dealer wouldn't they just stop supplying them? I agree the issue - if there is even one, and I'm not sure there is since all we've had up until now is innnuendo and nothing concrete from the interested parties, needs to be resolved ASAP. There's a taint attached to this thread that has already turned away prospective buyers of a quality product.
__________________
2006 BMW HP2E: Teutonic Dreadnought
2011 Husqvarna TE630: Swedish heritage, German engineering, Italian flair
2011 BMW S1000RR: The Barvarian Bullet
Married men don't live longer, it just seems longer.
Sour grapes are a lesser man's fruit.

SQD8R screwed with this post 07-10-2006 at 01:34 PM Reason: added manufacturer POV
SQD8R is offline   Reply With Quote
Old 07-10-2006, 01:34 PM   #43
monkeyman
Gnarly Adventurer
 
monkeyman's Avatar
 
Joined: Mar 2004
Location: Lafayette, CO
Oddometer: 374
Quote:
Originally Posted by Dirk@Wilbers
If I did not know him better, I would think Klaus is trying to unsettle you. What would be a shame, in my opinion.
Klaus has told us nothing with regards to this dual sales channel into the US. Everything I've heard about him has shown him to be totally professional.

As others have pointed out, having an official US sales rep and selling direct from Germany - at different prices - is what's unsettling us. This is not something that Klaus has done, this is something that you have done, apparently without even telling your US sales channel.

What is most unsettling is that if Klaus does not have the full backing of the Wilbers factory, will he be able to stay in business and able to service shocks sold in the US? Buying shocks isn't like buying toasters, they need regular maintenance.

As a company Ohlins isn't looking too good right now because they can't even begin to give a delivery date (for F650 shocks, anyway), but monkeying with the sales channel makes Wilbers look even worse. Maybe I will go with a Hagon after all.
monkeyman is offline   Reply With Quote
Old 07-10-2006, 03:18 PM   #44
spagthorpe
Beastly Adventurer
 
spagthorpe's Avatar
 
Joined: Aug 2002
Location: San Diego
Oddometer: 14,409
Wasn't Klaus recently undercutting Andrew at Adventurers Workshop on a group buy, when Andrew was getting them from Klaus? Or am I not remembering that right?
spagthorpe is offline   Reply With Quote
Old 07-10-2006, 05:54 PM   #45
Thisguy
Hold Fast
 
Thisguy's Avatar
 
Joined: Apr 2004
Location: Socialist Republic of Maryland
Oddometer: 2,304
__________________
1986 R80RT
2000 Land Cruiser

"The Edge... there is no honest way to explain it because the only people who really know where it is are the ones who have gone over." Hunter S. Thompson
Thisguy is offline   Reply With Quote
Reply

Share

Thread Tools Search this Thread
Search this Thread:

.
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On

Forum Jump


Times are GMT -7.   It's 01:31 PM.


Powered by vBulletin® Version 3.8.5
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
Copyright ADVrider 2011-2014