CycleGadgets

Reformed DucFlogger · 08-20-2003, 04:05 PM

Think I'm being too embullient (sic)? Just wait until I need to crucify some vendor/private seller who pulls a fast one. A career on Wall Street is great tuning for the old temper....

Been meaning to post this note for awhile. Highly recommend theese guys. Great customer service. Also quick delivery to even this backwater country and a no hassle return policy. Unless I am a rare case, any newcomers looking at using these folks should rest easy.

Time to go back to being a grouch now..

Kaumajet · 08-20-2003, 05:16 PM

They have been selling my stuff for over a year now, and we started on a handshake deal in Trenton. Definately a class act.

What'd ya buy Flogger?

GFOX · 08-20-2003, 05:45 PM

Met up with the CycleGadgets crew at the Almost Heaven Rally. Couldn't have asked for a nicer group of people. Highly reccommend doing business with them, and am looking forward to future dealings. Brad's a heck of a nice guy as well, and makes a great product.

Greg

rcompton · 08-20-2003, 05:58 PM

They just went the extra mile for me this week. I had ordered a PIAA light kit to put on Brad's excellent lightbar. I wanted an Autoswitch, but they found that Autoswitch would not ship any more until they came out with a new version. They had to search to get me what I needed, and came through quick. Great folks, great service (and great products!!).

Now I get to see!!!! (going to setup my lights tomorrow).

Reformed DucFlogger · 08-20-2003, 06:00 PM

Bought a second TN bar. Almost a shame to hang lights on it...

fish · 08-20-2003, 06:33 PM

Well, I gotta say, I'm in my first transaction with Cycle Gadgets, and so far I'm unimpressed.

I submitted a web order for a few RAM parts on Friday. Got a confirmation email of my order that night.

Tuesday am (four days after order), I get this email (verbatim):

Quote:

One of the componants of your order is temporarily out of stock. We apologize for the delay. We expect to receive this componant within the next several days. We will ship your order immediately upon receipt of the missing item. Thank you for your patience and understanding.
Cycle Gadgets
Customer Service.

figment · 08-20-2003, 06:58 PM

done about 5 orders with them so far. no complaints...

bpeterson · 08-20-2003, 07:34 PM

Quote:

Said fish:
Well, I gotta say, I'm in my first transaction with Cycle Gadgets, and so far I'm unimpressed.

I submitted a web order for a few RAM parts on Friday. Got a confirmation email of my order that night.

Tuesday am (four days after order), I get this email (verbatim):

Fish, I got the same message when I ordered a bunch of stuff 2 weeks ago - they were out of one item and were holding the order for everything to arrive. I replied and asked them to ship what they had, and send me the rest when it came in. No problem, and the 2nd shipment is on their dime.

All in all very pleased.

Brian

fish · 08-20-2003, 08:39 PM

Quote:

Said bpeterson:
Fish, I got the same message when I ordered a bunch of stuff 2 weeks ago - they were out of one item and were holding the order for everything to arrive. I replied and asked them to ship what they had, and send me the rest when it came in. No problem, and the 2nd shipment is on their dime.

All in all very pleased.

Brian

I'll try that.

Mike Werner · 08-20-2003, 11:36 PM

I've used them from here in France, and loved working with them. great folks, fast and accurate in their shippings. And prices you can't beat...

Marc · 08-21-2003, 07:44 AM

I'm biased because I know Sean. That said, the two orders I've made from them have been flawless and hassle-free.

Marc

arethustra · 08-21-2003, 08:23 AM

Ditto on the praise bought my TN bar and 910's from them - fast delivery and a nice set of instructions...

-Todd

wxwax · 08-21-2003, 04:56 PM

Quote:

Said fish:
Tuesday am (four days after order), I get this email (verbatim):

You work weekends too?

BobbyG · 08-22-2003, 09:59 PM

I ordered a TN light bar, the PIAA 520's, and the Cee Baily's head lamp protectors from Cycle Gadgets. The TN and 520's were shipped right away and the lamp protectors a few days later with no extra shipping cost. Customer service did a nice job of addressing my questions about the TN bar. I am very pleased with their service.

fish · 09-05-2003, 10:37 PM

Sorry kids...I can't recommend CycleGadgets.

I ordered three peices that should have been regular stock items. Short RAM arm, Long RAM arm, and the BMW RT cast handlebar mount. Three days after order, I get a note saying that one of the parts is backordered and they're gonna wait to ship the whole thing when that part comes in in "several days". Upon advice here, I email and suggest that I'd like to have the two parts they have in stock and they can ship the third when it comes in. Nice response that day saying they'll do that. Five days later, these two parts show up UPS. One of the parts was wrong. It's not the handlebar bolt, but the mirror boss mount, even though the p/n on the invoice has the correct p/n. So now I can't mount the GPS on the RT, but at least I can mount it in the Jeep. I send an email that day saying that they shipped the wrong part and how would they propose we rectify the situation? I expected a quick apology and a note saying they'll ship out the correct part asap and include a shipping envelope or credit to ship back the wrong part. Okay..so that was about four days ago. I have heard NOTHING from them so far. I guess I'll call on Monday, because they don't seem to be work on weekends.

I know it's just a datapoint, but they won't be getting anymore of my business, especially since the prices on the RAM parts were a couple of bucks higher than what I could get elsewhere, and probably have the correct parts in my possession a while ago.

Methinks they need to uplevel their professionalism and web savvy.

YMMV.

08-20-2003, 04:05 PM	#1
Reformed DucFlogger ^OP Inventor Of The Wheel Mk2 Joined: Jul 2003 Location: Peoples Republic Of Canuckistan Oddometer: 1,445	CycleGadgets Think I'm being too embullient (sic)? Just wait until I need to crucify some vendor/private seller who pulls a fast one. A career on Wall Street is great tuning for the old temper.... Been meaning to post this note for awhile. Highly recommend theese guys. Great customer service. Also quick delivery to even this backwater country and a no hassle return policy. Unless I am a rare case, any newcomers looking at using these folks should rest easy. Time to go back to being a grouch now.. __________________ "...who gives a rat fornication?"

08-20-2003, 05:16 PM	#2
Kaumajet H.I.D. Positive Joined: Jun 2003 Location: Ottawa Oddometer: 10,137	They have been selling my stuff for over a year now, and we started on a handshake deal in Trenton. Definately a class act. What'd ya buy Flogger? __________________ *"I understand the dilemma. Correct spelling takes time that could be spent licking the windows on the short bus."* mac62 *"There is just something special about a stripper with a tail"* ilmostro

08-20-2003, 05:45 PM	#3
GFOX Gnarly Adventurer Joined: Feb 2003 Location: New York City Oddometer: 104	Great people Met up with the CycleGadgets crew at the Almost Heaven Rally. Couldn't have asked for a nicer group of people. Highly reccommend doing business with them, and am looking forward to future dealings. Brad's a heck of a nice guy as well, and makes a great product. Greg

08-20-2003, 06:00 PM	#5
Reformed DucFlogger ^OP Inventor Of The Wheel Mk2 Joined: Jul 2003 Location: Peoples Republic Of Canuckistan Oddometer: 1,445	$$$$$ Bought a second TN bar. Almost a shame to hang lights on it... __________________ "...who gives a rat fornication?"

08-20-2003, 06:58 PM	#7
figment Gnarly Adventurer Joined: Jun 2003 Location: Plano, Texas (DFW) Oddometer: 485	done about 5 orders with them so far. no complaints... __________________ 04 R1150 GS Adventure

08-20-2003, 05:58 PM	#4
rcompton I am not Iron Man Joined: Mar 2003 Location: Atlanta! Oddometer: 2,519	They just went the extra mile for me this week. I had ordered a PIAA light kit to put on Brad's excellent lightbar. I wanted an Autoswitch, but they found that Autoswitch would not ship any more until they came out with a new version. They had to search to get me what I needed, and came through quick. Great folks, great service (and great products!!). Now I get to see!!!! (going to setup my lights tomorrow).

08-20-2003, 11:36 PM	#10
Mike Werner Cloggy amongst Frogs Joined: Sep 2002 Location: Normandy, France Oddometer: 1,962	I've used them from here in France, and loved working with them. great folks, fast and accurate in their shippings. And prices you can't beat... __________________ Mike Werner Paris, France Motorcycles in the Movies Daily Motorcycle News

08-21-2003, 07:44 AM	#11
Marc Just sayin... Joined: Jul 2001 Location: PNW Oddometer: 8,967	I'm biased because I know Sean. That said, the two orders I've made from them have been flawless and hassle-free. Marc __________________ [i]"I mean, really ... when you get right down to it, does a man need anything much more than bacon

08-21-2003, 08:23 AM	#12
arethustra California dreamin' Joined: Jan 2003 Location: San Francisco, CA. Oddometer: 565	Ditto on the praise bought my TN bar and 910's from them - fast delivery and a nice set of instructions... -Todd

08-22-2003, 09:59 PM	#14
BobbyG Primal Adventurer Joined: Jul 2002 Location: MidWest Oddometer: 240	I ordered a TN light bar, the PIAA 520's, and the Cee Baily's head lamp protectors from Cycle Gadgets. The TN and 520's were shipped right away and the lamp protectors a few days later with no extra shipping cost. Customer service did a nice job of addressing my questions about the TN bar. I am very pleased with their service. __________________ BobbyG 1150GS Adventure = the Good Stuff...

09-05-2003, 10:37 PM	#15
fish Banned Joined: Jul 2001 Location: Gold Country Oddometer: 47,709	Sorry kids...I can't recommend CycleGadgets. I ordered three peices that should have been regular stock items. Short RAM arm, Long RAM arm, and the BMW RT cast handlebar mount. Three days after order, I get a note saying that one of the parts is backordered and they're gonna wait to ship the whole thing when that part comes in in "several days". Upon advice here, I email and suggest that I'd like to have the two parts they have in stock and they can ship the third when it comes in. Nice response that day saying they'll do that. Five days later, these two parts show up UPS. One of the parts was wrong. It's not the handlebar bolt, but the mirror boss mount, even though the p/n on the invoice has the correct p/n. So now I can't mount the GPS on the RT, but at least I can mount it in the Jeep. I send an email that day saying that they shipped the wrong part and how would they propose we rectify the situation? I expected a quick apology and a note saying they'll ship out the correct part asap and include a shipping envelope or credit to ship back the wrong part. Okay..so that was about four days ago. I have heard NOTHING from them so far. I guess I'll call on Monday, because they don't seem to be work on weekends. I know it's just a datapoint, but they won't be getting anymore of my business, especially since the prices on the RAM parts were a couple of bucks higher than what I could get elsewhere, and probably have the correct parts in my possession a while ago. Methinks they need to uplevel their professionalism and web savvy. YMMV.

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