|08-23-2007, 06:06 PM||#1|
Joined: Sep 2006
Location: Rocklin, CA
Rick Mayer Motorcycle Saddles
I know that Rick has received mixed reviews in the past but I want to add a good word about the service I received today.
Shortly before I road to Alaska I had a Rick Mayer saddle installed on my 2004 1150 GSA. The week the ride to Alaska began I noticed the leather had pulled back (receded) at the front of the saddle. Frankly, I don't think it was cut properly and the staples pulled out exposing the foam and plastic on the seat right next to the tank. I had no time to get it fixed so I put Gorilla tape on the exposed section to prevent rain from getting under the leather during my ride. It can be argued this was a quality issue with Rick's work.
Anyway, today I finally had a chance to get the seat to Rick at his location in Anderson, CA. The seat had been ridden over 9,000 miles in some of the worst weather conditions the Yukon and Alaska had to offer. I really put the seat through a lot and it showed. Invariably I would drag my boot over it when I dismounted wearing the stiching, I didn't protect the seat from the sun. Frankly, I pretty much abused it. Rather than try to repair the seat, Rick fabricated a new seat for me (new leather over the padding).
When I offered to split the cost with Rick he refused saying it was not my fault. I really appreciated the way Rick stood behind his work and corrected the problem free of charge. Clearly I was not happy I had to ride with tape protecting the seat but after the customer service I received I will go back to Rick when I need a new seat.
2004 R1150GSA (bad motorcycle)
2008 Piaggio MP3 500 (mean motor scooter)
But Life Doesn't
|08-24-2007, 10:08 AM||#2|
No Adventure to big!
Joined: May 2004
Location: Modesto, CA.
Right On Rick!
Good on you Rick!
Had good experiences with Rick ourselves. He really took good care of us as well.
Yah, yah, yah. I know, there were/are some complaints on the site.
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