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02-12-2013, 11:30 AM
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#6646 | |
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Hi-Viz
Joined: Oct 2008
Location: Cuyahoga Falls, Ohio
Oddometer: 148
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Quote:
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ride 365! |
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02-12-2013, 11:32 AM
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#6647 |
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Hi-Viz
Joined: Oct 2008
Location: Cuyahoga Falls, Ohio
Oddometer: 148
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Something to watch
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ride 365! |
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02-12-2013, 12:09 PM
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#6648 |
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Hi-Viz
Joined: Oct 2008
Location: Cuyahoga Falls, Ohio
Oddometer: 148
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Dealers
I see I stirred up some opinions about dealerships in general with my State 8 post. I wanted to expand on my experience a little. I agree that sometimes the sales people show little to no real interest in people wandering the floor and the punks in at the parts desk don't want to talk to you unless you track race sport bikes every weekend, but my purchase experience ended well. I had tried multiple times over the years to get a test ride on a DL650 but never could seem to talk anyone into it. I was in just looking at the new 2012 one day when some guy I'd never seen asked if I was interested. I said yes but that I wasn't buying anything I had never ridden and thought our conversation would be over. He said that apparently I hadn't talked to the right person. He arranged a test ride with me at my convenience 2 days later. The bike was ready as he said when I came to ride it. I had expressed interest in my wife riding it with me but she was unable to make it. He asked where she was and agreed to let me ride the bike home so that she could see it and sit on it (I think one of our kids was sick and she couldn't leave and come to the dealer with me). I did just that. When I returned it he was nice and low pressure and wanted to know what I thought. I told him I wasn't buying it that day but that I was going to "think about it". (Usually that comment will end the conversation also.) I asked him if he had a card. He said he wasn't normally on the floor so let me go back and grab one. Turns out he was the CEO... That explains the good customer service. We spoke trades and he agreed on a value for my bike sight unseen. It was very fair as the bike needed tires and I'd been trying to sell it on Craigslist for a month or more with no luck at my asking price which was what I was asking for it minus the price of the tires I thought I was going to have to buy to sell it. We made a verbal agreement and he told me to come back whenever I was ready. A week later I went in to try to seal the deal. He assigned me to a regular sales associate (Russ) who turned out to be a good guy who I would now recommend. He always remembers my name, asks how everything is and seems genuinely interested every time I've been in since. I told him that I would not pay retail for it and told him my OTD price and that I also wanted the factory hand guards and center stand. He made some notes and left to talk to the CEO (Kurt? Sorry, I'm bad with names.) He came back a minute later saying it was a go as I asked. We filled the paperwork out and the loan application for Suzuki 0%. They called me back a day or so later to say it was approved. I went back and spent an hour with Ken in finances and left with the new bike after being given a full run down on everything by Russ who actually did a good job of it. I paid less than sticker OTD including all taxes, fees, registration, center stand, hand guards, and minus the value of my trade and got 0% financing to boot. I had a warranty issue with the rear axel threads which was promptly handled by service who was professional and prompt. I've done all of my own service otherwise so my experience there is limited but has been good. My only real gripe is the parts department. I used to drive 20 minutes north to Ohio Motorcycle on 271 to buy parts for my Honda just because they were competent up there. If you don't have a manufacturers part number and can't point out what you need on the exploded service view on the screen for them then don't even bother trying. They need a part number to sell you an oil filter and the whole time you are there the will ignore you and talk to their flat brimmed hat, tatooed sport bike buddies. That's another story though. This was my first and only new bike purchase so far but it was a good experience at State 8. Like anywhere else it's unrealistic to expect every sales associate to be polite, have the time to talk, and have 20 years riding and wrenching experience. I'm really pretty easily turned off by sales people or bad vibes but there's enough good there that I've kept going back. I found out through trial and error that you really have to know who to ask.
Story over.
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ride 365! rbsride365 screwed with this post 02-12-2013 at 12:25 PM |
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02-12-2013, 12:28 PM
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#6649 |
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Lost Boy
Joined: Aug 2007
Location: Fugawee Land.
Oddometer: 3,013
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My issue with dealerships on some issues is not new.
Download the January issue: http://midwestmotorcyclist.com/
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Geauga Power Sports By riders, for riders. Ohio Motorized Trails Association Are you a member? OMTA on Facebook Baja info thread. |
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02-12-2013, 12:40 PM
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#6650 | |
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Hi-Viz
Joined: Oct 2008
Location: Cuyahoga Falls, Ohio
Oddometer: 148
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Quote:
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ride 365! |
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02-12-2013, 02:01 PM
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#6651 |
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Lost Boy
Joined: Aug 2007
Location: Fugawee Land.
Oddometer: 3,013
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Speaking of Ohio Motorcycle, they really are a class act. Owner Rick Saltzman actually DOES actively support OMTA! Kieth is a great guy in parts. The new girl with the red hair, Sara, is young and while she does not have years of experience she is eager to learn and has excellent customer service/people skills. I actually bothered to send an email to Rick praising her.
It will be interesting to see if we pick up any new sponsors from dealers after Thursday. We do now have an offer from the dealers association to pass info direct to dealers for us.
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Geauga Power Sports By riders, for riders. Ohio Motorized Trails Association Are you a member? OMTA on Facebook Baja info thread. |
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02-12-2013, 02:31 PM
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#6652 | |
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Adventurer
Joined: Jul 2012
Location: Broadview Hts.
Oddometer: 17
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Quote:
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Not all BMW drivers are asshats :-). |
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02-12-2013, 02:33 PM
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#6653 | |
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Hi-Viz
Joined: Oct 2008
Location: Cuyahoga Falls, Ohio
Oddometer: 148
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Quote:
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ride 365! |
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02-12-2013, 05:37 PM
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#6654 | |
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Crashing since 1964
Joined: Oct 2006
Location: Massillon, Ohio
Oddometer: 4,288
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Quote:
Ask if they'd be willing to place posters and such of the adv world showing people an alternative to mainstream advertising. At IMS, Triumph had the Icon video called Portland to Dakar going showing two guys abusing Tigers off-road. That video drew a huge crowd every time it played. The Triumph execs were blown away and took pictures. My other would be encouraging the owners to keep the noise down. Loud pipes don't save lives, riding smart does. When 60% of the Moto accidents involved DUI (Moto operators), it wasn't the pipes, it was being stupid.
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Michael |
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02-12-2013, 06:06 PM
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#6655 |
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anytime now
Joined: Jul 2007
Location: Rubbercity
Oddometer: 2,356
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I deal with State8 pretty regularly through work, atleast once a week, For purchases large and small, and can say that in my dealings, they are a standup organization. They have helped us out quite a bit, they've gone above and beyond to be helpful to us, from the parts counter to the owner everyone has been very helpful, just my 2 cents
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02-13-2013, 04:48 AM
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#6656 | |
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Adventurer Anonymous
Joined: Sep 2009
Location: Wooster,OH
Oddometer: 735
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Quote:
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02-13-2013, 07:29 AM
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#6657 |
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Insert wit here.
Joined: Oct 2011
Location: Location,Location
Oddometer: 1,278
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Glad to hear you guys had good experiences at state 8. I don't care for ripping on most,or any place, but sometimes getting it out there gets a place to clean up their act.
Matt- thanks again for all you're doing for us as riders. |
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02-13-2013, 08:50 AM
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#6658 |
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Lost Boy
Joined: Aug 2007
Location: Fugawee Land.
Oddometer: 3,013
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I just got off the phone with SOMEONE who I think is going to be the first new sponsor under our new sponsorship program!
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Geauga Power Sports By riders, for riders. Ohio Motorized Trails Association Are you a member? OMTA on Facebook Baja info thread. |
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02-13-2013, 08:51 AM
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#6659 |
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Lost Boy
Joined: Aug 2007
Location: Fugawee Land.
Oddometer: 3,013
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Where wold you like me to send your membership application?
__________________
Geauga Power Sports By riders, for riders. Ohio Motorized Trails Association Are you a member? OMTA on Facebook Baja info thread. |
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02-13-2013, 01:11 PM
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#6660 |
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Adventurer
Joined: Jul 2012
Oddometer: 38
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These OHV trails, i went to the website and didnt see anything about trail locations. Is this something you have to become a member for, or am i missing something?
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