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Old 05-06-2009, 11:16 AM   #91
Helmet Head
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Joined: Aug 2006
Location: N43° 42' 55", W72° 18' 30"
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Braille Customer Service

I didn't like the way the stock battery wouldn't hold a charge for more than a few days. It works fine if I keep it on a tender, but seems like it's nearing the end and needs a replacement soon.

So, I order a Braille direct from the company. It was nearly DOA. Would charge up to 12.7, but would drop down to ~4 on load test.

Here's the timeline of my saga with trying to get the battery replaced:

March 26: I had completed the form to register the battery for the warranty, but you need a return authorization to return the battery. I called and spoke to someone who said he would e-mail me the warranty-claim/return form "within the next few minutes". Never e-mailed me.

March 27: E-mailed them checking up on it. No reply.

March 29: E-mailed them checking up on it. Replied on:

April 8: Received the form. I filled it out and e-mailed it back. Did not receive a confirmation of receipt or next steps.

April 13: Received another copy of the form asking me to fill it out and submit it for warranty service. Since I had e-mailed it in on the 8th, I e-mailed back asking if they had not received it and attached copy of original along with forwarded e-mail. No response.

April 20: E-mailed them checking up on it. No reply.

April 27: E-mailed them checking up on it. Received a reply that said," I apologize for the delay. I have your form and will be getting it processed today. I will be sending you a tracking number later today." No tracking number sent.

May 4: E-mailed them checking up on it. Received a reply that said, "sorry your battery is out of stock." WTF? Were they planning on telling me this?

I asked if I could have a refund since this whole process left me with very little confidence in Braille. They replied saying that they couldn't issue a refund since it was past the 14-day return period.



Anyone want to buy a Braille battery when my replacement finally gets here? I won't even open the box...
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Old 05-06-2009, 11:20 AM   #92
PowerCell
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Quote:
Originally Posted by Helmet Head
Anyone want to buy a Braille battery when my replacement finally gets here? I won't even open the box...
Yes. I'll give you $100 for it... done.
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Old 05-06-2009, 04:59 PM   #93
Brauhausbier
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Quote:
Originally Posted by ridewestKTM
We have a Battries Plus strore they say they have a replacement for $80 (XTAX16-BS) I'll check it out.
I bought one of these from Batteries Plus last summer, and it lasted only 6 months until fizzling out...a cheap piece of foreign shit!

Buy the Braille...it has a year warranty, and every battery leaves the factory hand checked by a QA specialist. What else can you ask for? Plus it is made in the USA!
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Old 05-06-2009, 05:05 PM   #94
Helmet Head
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Quote:
Originally Posted by Brauhausbier
Buy the Braille...it has a year warranty, and every battery leaves the factory hand checked by a QA specialist. What else can you ask for? Plus it is made in the USA!
Uh, did you read my post above?
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"Today I accidentally stepped on a snail on the sidewalk in front of our house. And I thought, I too am like that snail. I build a defensive wall around myself, a "shell" if you will. But my shell isn't made out of a hard, protective substance. Mine is made out of tinfoil and paper bags."
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Old 05-06-2009, 05:10 PM   #95
Brauhausbier
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Quote:
Originally Posted by Helmet Head
Uh, did you read my post above?
Reviews are still positive on the Braille...I'll give you my review in 6 months time...

All I can say is that Batteries plus model is a joke.
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Old 05-06-2009, 05:14 PM   #96
Helmet Head
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Location: N43° 42' 55", W72° 18' 30"
Oddometer: 455
Quote:
Originally Posted by Brauhausbier
Reviews are still positive on the Braille...I'll give you my review in 6 months time...
No, I hear you. I'm sure overall the build quality is good on the Braille and that my DOA was a fluke. I wouldn't be complaining at all about the battery itself, it's just the customer service that sucks. They've had multiple chances to sort this out and have consistently come up short and displayed a total "I couldn't give a fuck" attitude. What good is a one-year warranty if they don't actually stand behind it? I just hope your battery never fails, because it's apparently impossible to get them to actually replace it.
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"Today I accidentally stepped on a snail on the sidewalk in front of our house. And I thought, I too am like that snail. I build a defensive wall around myself, a "shell" if you will. But my shell isn't made out of a hard, protective substance. Mine is made out of tinfoil and paper bags."
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Old 05-06-2009, 06:21 PM   #97
ciedema
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Joined: Oct 2007
Location: On the road! Finally!
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Quote:
Originally Posted by RXV_Poor
I'm considering the dual battery setup though. Has anyone installed a 1 way switch with an override yet? (I think that's the correct terminology, I'm not an electrocution typ0e of guy.)
I have recently done this start here -> http://www.advrider.com/forums/showt...4019&page=2#21
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Old 05-09-2009, 04:08 PM   #98
ridewestKTM
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Location: now in Katy TX
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BS battery BS

Mine died out in the toolies . Tryed to push start and just hurt my leg - now I limp. I flagged down a mini-pickup, no jumper cables, so I grabbed his tailgate and got a pull up to speed -well it worked -after the 5th try! So I rode to the next town (damn it's cold), and asked for a 14BS. Wrong!
They matched up a CTX-9-BS Durlast. It's not a "sealed" and it's only rated at 8AH but then again the 14BS at 13AH was bigger. It seems to work after a charge and cost $65 (didn't work right out of the box).
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Old 06-05-2009, 08:15 AM   #99
Rapid Dog
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Bluhduh Marketing oh yeah...

news to me...

The "BMW" logo'd battery I pulled out of my GS has the same casing as the one I ordered from Braille for the KTM (except size).

I ordered a battery for the GS this week from Westco and it is identical to the BMW logo battery, just a different sticker ('SVR batteries').

I think I got hoodwinked by Braille.
So much for what we read and buy into on forums...
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Old 06-05-2009, 08:37 AM   #100
PowerCell
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Quote:
Originally Posted by Rapid Dog
The "BMW" logo'd battery I pulled out of my GS has the same casing as the one I ordered from Braille for the KTM (except size)...
Are the terminal posts the same?
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Old 06-05-2009, 08:38 AM   #101
Rapid Dog
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identical I do believe...
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Old 06-05-2009, 08:42 AM   #102
PowerCell
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Quote:
Originally Posted by Rapid Dog
identical I do believe...

The Braille has a very unique battery post. Can you check and get back to us?

Thanks!
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Old 06-05-2009, 08:57 AM   #103
Rapid Dog
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The KTM Braille and the GS SVR from Westco have the same dual-hole post.
Te SVR did not come with the xtra brass posts but did come with the adapters for side or top mount with the lil brass rings...

http://www.braillebattery.com/index.php/batteries/b106/

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Old 06-18-2009, 04:23 PM   #104
MvZee
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Great deal on Power-Sonic replacement battery here:

http://www.staabbattery.com/product/...S-Battery.html

Cost me < $70 shipped to the left coast.
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Old 06-18-2009, 07:13 PM   #105
Head2Wind
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Quote:
Originally Posted by Helmet Head
No, I hear you. I'm sure overall the build quality is good on the Braille and that my DOA was a fluke. I wouldn't be complaining at all about the battery itself, it's just the customer service that sucks. They've had multiple chances to sort this out and have consistently come up short and displayed a total "I couldn't give a fuck" attitude. What good is a one-year warranty if they don't actually stand behind it? I just hope your battery never fails, because it's apparently impossible to get them to actually replace it.
at least they are consistent.... I spoke with the owner, then I spoke to the main sales guy regarding pricing and some other stuff. Got two different stories and when it really came down to it, what I got from the sales guy, who indecently told me not to talk to the owner about prices, said "I'm giving you more of a discount than you deserve". Ya, from the sales guy when I let him know that $.01 profit margin was just not going to cut it on the B106. So I'm thinkin WTF? I'm not asking you to give it to me and sure, more volume usually equals better pricing structures but rude pretty much flippant attitudes are what I received. Based upon that experience I decided to not carry their batteries. I am sure that the batteries are top notch, personally running one right now and I can attest to its abilities so far as very positive, however if I can not be backed up by the supplier I am not stocking any of these for now until/if things change with their CS.
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