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Old 12-16-2008, 07:33 PM   #1
stickfigure OP
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Joined: Jun 2007
Location: Please don't call it 'Frisco
Oddometer: 510
BEWARE: Biker's Garage/Moto Kuri in Cancún

[Update: The owner of Moto Kuri emailed me to say that Biker's Garage (where the work was done) is owned by someone else and that he had nothing to do with my bike. The Biker's Garage people had told me that Moto Kuri is just their parts department, but this might very well have been (yet another) a lie.]

I was cheated by a dishonest motorcycle shop in Cancún, and thanks to the internet, you get to read all about it. The owner lied to me outright. I have since learned that I am not the only person to have trouble with this shop. This post is a warning to others.

Biker's Garage and Moto Kuri have adjacent storefronts and share the same owner; one is the mechanic and one is a retail store [see note above, this may have been a lie by BG]. They are located in Cancún on Avenida Xel Ha.

I brought my KTM 640A to the shop in October for a few items, the most notable of which were to replace the chain and front and rear sprockets. I dropped off my bike and went out to Isla Mujeres for a week. I've replaced some of these parts in Mexico before, I know what they cost, and I was not paranoid enough to demand prices before the parts were changed. This was a mistake.

You can read the email exchange at the end of this message. The quick summary:
  • The first bill they sent me listed $250 usd for front and rear sprockets, $180 usd for the chain, and $190 usd for the labor to change them. This is almost exactly double what these items actually cost in Mexico, and $190 usd for labor is absurd.
  • I wrote back saying the prices are double what they should be and to give me the bill in pesos.
  • They wrote back a new set of prices: 2500 pesos for the sprockets, 1800 pesos for the chain, 1900 pesos for labor.
  • I wrote to them saying that I had these parts changed at Motoaltavista in DF and they cost half that. I demanded to know how many hours of labor were involved and what was the cost per hour.
  • They wrote back a nasty email and ignored my questions.
  • When I picked up the bike he told me that Motoaltavista sold me non-KTM parts and that his prices were fair. I knew this was a lie.
  • I paid the bill in disgust, got my bike, doublechecked the information, and now I am publishing his lies.

I checked the prices of the *actual KTM parts* in Mexico with my friends at Motoaltavista in Mexico City. In fact, all KTM shops in Mexico - including this one - get their KTM parts from Motoaltavista.

The actual prices? You can call up Motoaltavista and check them yourself:
  • Front sprocket, KTM factory part: ~$35 usd
  • Rear sprocket, KTM factory part: ~$90 usd
  • Chain: ~$100 usd for non-KTM chain. Biker's Garage lied about installing a KTM chain. Motoaltavista doesn't even sell them.

I also found out an interesting story. Biker's Garage apparently tried to ludicrously overcharge one of the owners of Motoaltavista for a service, and (as with me) was unapologetic about it. Motoaltavista cut them off from parts. Now, when Biker's Garage needs new KTM parts they send someone to drive to Mexico City to buy them anonymously over the counter.

Assholes.

You can read the email exchange below:

Quote:
ricardo pimentel cordero Wed, Oct 22, 2008 at 9:08 PM
To: me

ok. your bike is ready!!

you can come and get her when we receive the indicator light


Bikers' Garage Av. Xel Ha #21 Local BSM 27 Mza. 14 Lote 9Tel. 887 69 74Visita: www.bikersgaragecancun.blogspot.com
Quote:

> From: me
> To: bikersgaragecancun@hotmail.com
> Subject: Re: ktm
> Date: Thu, 23 Oct 2008 11:50:02 -0500
>
> Great! Email me when it arrives and I will be there the next day (or
> possibly even the same day!)
>
> What will the final bill be?
>
> Thanks,
> Jeff
Quote:

From: ricardo pimentel cordero Thu, Oct 23, 2008 at 6:27 PM
To: Jeff Schnitzer
We received the light before than we tought, so it´s done.

Here´s the description of the bill:

sprockets...250 usd
Chain...180 usd
indicator light...90 usd
change sprocket, indicator light and chain...190 usd
Repair screw of the case´s rack...30 usd
Total...740 usd

You can pick your bike tomorrow from 10:30 am to 8:00 pm

Thanks

Ricardo Pimentel
Bikers' Garage
Av. Xel Ha #21 Local B
SM 27 Mza. 14 Lote 9
Tel. 887 69 74
Visita: www.bikersgaragecancun.blogspot.com
Quote:

From: me Sun, Oct 26, 2008 at 2:29 PM
To: ricardo pimentel cordero

Dame los precios verdaderos, no los precios para gringos tontos. Yo sé cuanto cuestan estas refracciónes y cuantas horas de trabajo para cambiarlas. Estas cobrando el doble. No es gracioso.

Quiero (en pesos) los precios de cada parte, cuantas horas, y el precio por hora de trabajo.

Jeff
Quote:

From: ricardo pimentel cordero Mon, Oct 27, 2008 at 8:24 AM
To: me

Hola Jeff, para mi no es gracioso tampoco, este es el precio de las partes y lo que cuesta mi trabajo. Nadie te ha ofendido ni piensa que eres un gringo tonto, los precios de las refacciones son mas caros en México, pues hay que pagar impuestos arancelarios y transporte para que llegue a Cancún, el precio de mi mano de obra es bastante razonable y tomando en consideracion que lo hicimos lo mas pronto que pudimos puesto que estas viajando. Te doy el precio en pesos:

Piñones...2500 mn
Cadena...1800 mn
direccional tasera...900 mn
Mano de obra...1900 mn
reparar tornillo de maleta trasera...300 mn
lavado y engrasado...00 mn
Total...7400 mn

Cada dia que transcurre despues de terminado el trabajo, se cobra un dia de salario minimo por estadia, lo puedes leer en tu orden de servicio. Avisanos porfavor cuando vendras por tu moto, pues no queremos tener problemas de ningun tipo.

Saludos y me da gusto que si sepas hablar en español, pues para mi es mas facil.

Bikers' Garage
Av. Xel Ha #21 Local B
SM 27 Mza. 14 Lote 9
Tel. 887 69 74
Visita: www.bikersgaragecancun.blogspot.com
Quote:

From: me Mon, Oct 27, 2008 at 1:21 PM
To: ricardo pimentel cordero

Ya he cambiado mis piñones & cadena en Mexico DF hace un año, y cuestan la mitad de lo que dicen sus precios. No creo que cuesten mas de 2000 pesos para transportarlos a Cancún.

Cuantas horas trabajaste para cambiar los piñones y la cadena?

Jeff
Quote:

From: ricardo pimentel cordero Mon, Oct 27, 2008 at 2:21 PM
To: me

MIRA, NUNCA HE TENIDO PROBLEMAS CON NINGUN CLIENTE, NO TENGO POR QUE DAR EXPLICACIONES, ESOS SON MIS PRECIOS, ESTO CUESTAN LAS PIEZAS Y ESTO CUESTA MI MANO DE OBRA. NO HAY DESCUENTOS. SOLO NECESITO QU ME DIGAS CUANDO VAN A VENIR POR LA MOTO, SI NO PARA MANDARLA A LA BODEGA POR QUE AQUI YA NO TENGO ESPACIO.

SALUDOS

Bikers' Garage
Av. Xel Ha #21 Local B
SM 27 Mza. 14 Lote 9
Tel. 887 69 74
Visita: www.bikersgaragecancun.blogspot.com
Quote:

From: ricardo pimentel cordero Mon, Oct 27, 2008 at 2:25 PM
To: me

SI NO TIENES DINERO TE PUDE HABER RECOMENDADO ALGUN OTRO TALLER, DONDE NO TE DAN GARANTIA NI TE PONEN PARTES ORIGINALES. ESTE ES UN TALLER SEHEMOS TOMADO CURSOS EN DIFERENTES MARCAS Y SOLO PONEMOS REFACCIONES ORIGINALES; ADEMAS NUESTRO TRABAJO ESTA GARANTIZADO. ESTE ES EL PRECIO QUE LE DOY A NACIONALES Y EXTRANJEROS Y HASTA AHORA DESPUES DE TRABAJAR 5 AÑOS EN CANCUN, ERES EL PRIMERO QUE ME HACE UNA RECLAMACION POR EL PRECIO.

Bikers' Garage
Av. Xel Ha #21 Local B
SM 27 Mza. 14 Lote 9
Tel. 887 69 74
Visita: www.bikersgaragecancun.blogspot.com
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stickfigure screwed with this post 02-10-2009 at 02:29 PM
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Old 12-17-2008, 05:30 AM   #2
tedder
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Are these the guys, and does that seem like the right street/shop?

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Old 12-17-2008, 05:54 AM   #3
quicktoys2
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In Greece there is Tourist police that you can contact and they can actually close a business down and/or fine them for taking advantage of tourists. Maybe you should look into contacting the Police and seeing if this is fair labor rates and fair pricing.

Soto
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Old 12-17-2008, 11:02 AM   #4
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Quote:
Originally Posted by quicktoys2
In Greece there is Tourist police that you can contact and they can actually close a business down and/or fine them for taking advantage of tourists. Maybe you should look into contacting the Police and seeing if this is fair labor rates and fair pricing.

Soto
I doubt it would be an immediate remedy, but you can try:http://www.profeco.gob.mx/

From their website:
Quote:
Más de 1,550 artículos verificados, 25 denuncias de consumidores atendidas, y la recuperación de 5,781 pesos a favor de los consumidores peregrinos, es el resultado de las acciones de la Procuraduría Federal del Consumidor (Profeco) con motivo de las festividades en honor de la ...."
They may be able to at least save another person down the road...

Sorry to hear your of troubles, but I'm sure enjoying your ride tale!!!
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Old 12-17-2008, 12:54 PM   #5
stickfigure OP
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Quote:
Originally Posted by tedder
Are these the guys, and does that seem like the right street/shop?

Doesn't look like them, although it's possible there could be other people I didn't meet. Definitely not the street; Av Xel Ha is wide with a center divider.

Jeff
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Old 12-17-2008, 01:04 PM   #6
stickfigure OP
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Quote:
Originally Posted by BeniciaRT_GT
Sorry to hear your of troubles, but I'm sure enjoying your ride tale!!!
Thanks! I'm not losing any sleep over it. I'm just posting here to spread the word and help our community avoid this particular predator

BTW, from the stories I hear from my friends in the DF, it sounds like this shop is perfectly happy to cheat Mexicanos too!

Jeff
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Old 12-17-2008, 02:17 PM   #7
tedder
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Quote:
Originally Posted by stickfigure
Doesn't look like them, although it's possible there could be other people I didn't meet. Definitely not the street; Av Xel Ha is wide with a center divider.
Gotcha. Definitely not the same shop, then- these guys do half their work on that street (and the rest of it inside the tiny yard).
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Old 12-30-2008, 07:10 AM   #8
mookymoo
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Maybe Mexico is different from Peru in this regard - but man, there you ask for prices first...

Sorry you got ripped off...
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Old 03-15-2009, 11:48 PM   #9
stickfigure OP
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Linking another thread in... another rider's experience:

BEWARE: Biker's Garage in Cancún (AGAIN!)
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How I Nearly Killed My Friends In Baja
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Old 04-08-2009, 11:00 PM   #10
duitswes
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Good experience with this shop

I ended up having a good experience with Biker's Garage, so the situation may be a bit fluent.

I communicated with Stickfigure beforehand, so I was planning on giving this shop a miss. The thing is, both the local BMW shop and the locals riders are OK with this shop. In fact, the local BMW shop refered me to him. So I ended up giving him a try and everything worked out well.

I got the parts from the US and bought tires of him at roughly full US MSRP (2 Avon distanzias for 4600 pesos). When the tires came in, I dropped the bike off at 6pm and got it back at 9pm. Labor was 600 pesos for fitting two tires and replacing the waterpump seals, which is a good price. I assume he made some money on the tires, but overall the transaction seems quite acceptable. Especially the part where he was able to get me going soonest.

For BMW parts he first recommended that I provided the parts. The prices he gave for next day delivery was about 2 to 3 times the US over-the-counter price. Part of which can maybe be justified, depending on overnight shipping cost and different import taxes in Mexico. I bought the parts in the US.

So I am quite happy with the service provided. Just relax, get everything in writing, and don't be in a hurry. In my experience, this shop is an asset to the ADV community.
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