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Old 12-24-2008, 08:18 PM   #16
Gummee!
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Quote:
Originally Posted by boejangles
I could see Blaine saying that, he's too funny

Don't take it personal man, he really is a cool guy to deal with.
He won't sell your info and he's an honest person to deal with, he loves to ride and if you met him personally you would always buy from him.

Most of the time he's a one man operation selling tires at almost cost, dunno how he does it but his tire delivery service and prices can't be beat by anyone..
Me too. Seeing Blaine say that that is. I was over there a few weeks ago. Great guy, but not one to suffer fools. He's fixin to retire, so get em quick!

BTW, he's got a FANTASTIC Bronco project he's workin on in the back.

M
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Old 12-24-2008, 08:25 PM   #17
CollinsB
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I don't see any harm in Blaines response(?)

Just me but, even had he said "Don't worry shithead, we won't sell your info" .... I would have been cool. I like thier stealthy service!
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Old 12-24-2008, 09:12 PM   #18
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Yeah, I'm with the others. I think you're reading too much into this. He's just saying he's agreeing with you, and pointing out that they didn't do anything pushy to solicit you in the first place. I think this is exactly the kind of dealer you want to be dealing with.

But, there are plenty of places to buy tires. Do whatever you want.
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Old 12-24-2008, 10:47 PM   #19
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Why wouldn't you buy again from him? He always had best deals around and fastest shipping.
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Old 12-25-2008, 12:21 AM   #20
Steve G.
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Quote:
Originally Posted by openboatt
I just canceled an order for just shy of 400 bucks with Southwest Moto Tires. Here’s why. After I received confirmation of my order for 3 tires, I responded with the following message:

This information is correct. Kindly do not sell my name and contact information, including my street or email address. Thank you. tjs

This is a standard request I make of anyone I do business with online and if you don’t want junk mail or spam, you should too. Get a load of the response I got back from someone named blaine (sic) at Southwest Moto:

WE have been in business since Jan 1 of 2000 and have never sold, or given away any customer information. We do not store your information for future orders nor do we email you for sales or other crap. We did not solicit your business this time nor will we in the future. YOu found us, not the other way around.If you are as good as we are then you do not have to seek out business, it will find you. If you want us again , we will still be here. You will only hear from us if we hear from you first.
Thanks for your order and have a merry Christmas which is a day of celebration of the Birth of Christ.

blaine



Happy Holidays, blaine.
Just as your request could have easily come across as 'terse', so could their response come across as terse. Tit for tat.
Being a vendor in retail, I have to say, if I sent off a response like Blaine's to a customer who sent of a request like yours, I'd probably get my ass ripped from the boss. You know the old saying, the customer's always right. Well, they are!
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Old 12-25-2008, 12:28 AM   #21
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I gotta say, the better response from SW Moto would have been something like: "Sure, not a problem. Merry Christmas".

It was not an unusual request by the guy, it just could have been handled better by SW Moto. I have done business with them in the past and like them. Hopefully, the larger operation can maintain their ability to provide prompt service and cost-conscious products.

Merry Christmas to all from Iraq!
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Old 12-25-2008, 12:30 AM   #22
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get a grip man.
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Old 12-25-2008, 12:41 AM   #23
westnash
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Quote:
Originally Posted by boejangles
I could see Blaine saying that, he's too funny

Don't take it personal man, he really is a cool guy to deal with.
He won't sell your info and he's an honest person to deal with, he loves to ride and if you met him personally you would always buy from him.

Most of the time he's a one man operation selling tires at almost cost, dunno how he does it but his tire delivery service and prices can't be beat by anyone..
Many of SW Moto's answers or lack of them aren't so cool from a businessman and his prices are low but can be matched or beaten many times. Sport Tour prices on certain tires were lower on single tire purchases and for Arizona residents many places have a lower total cost. That's what is good about competition.
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Old 12-25-2008, 03:04 AM   #24
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Swmoto has always been good to deal with in my experience. I thought the response was fine.
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Old 12-25-2008, 03:23 AM   #25
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I don't get it!

I don't get it!??????
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Old 12-25-2008, 03:54 AM   #26
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They have had great customer service for me. They once sent me two tires instead of the three I ordered and paid for. I called immediately, and the tire was sent right away (I think I got it within four days).

Is SW Mototires really sold to bigger company? Any link on that?
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Old 12-25-2008, 06:26 AM   #27
2slow
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So, just what are you complaining about? I, and a dozen others, can't find anything in the SW Moto reply that should cause offense, at least not to a rational person...
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Old 12-25-2008, 10:51 AM   #28
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Fugettaboutit

You'd have to know blaine to appreciate his curmudgeon humor. He is FIGMO anyway, now he can come and play with the rest of us.
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Old 12-25-2008, 10:53 AM   #29
Southernmost_Paul
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Seems to be posting this rant eveywhere he can. Same bitching on the Pelican forum this morning too.

Must work for the competition.
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Old 12-25-2008, 11:50 AM   #30
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SW Moto Tires

Sarcasm just doesn't come across on e-mail. Blaine was just being sarcastic...snap out of it! I had a friend order a new KTM seat from a local dealer and after he fitted the seat on his bike complained that it was too hard. The dealer told him to go buy a Gold Wing! Sarcasm! It came across better in person.
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