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Old 09-16-2013, 06:15 PM   #14266
seabee1
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Joined: Aug 2008
Location: Scottsdale, Arizona
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Quote:
Originally Posted by messy View Post
Hey fellas, I work at ride now in sales. If ya can, let me know what issues you have had here. I see some simple customer service problems not get attention here and I would definitely like to help solve some of that. I worked valet for 9 years at a casino and realize how far good customer service can go. So feel free to unload on me and maybe I can make things a little better....prices I can't help ya with.
Good on ya for trying to make a positive difference! I hope your employers recognize that. They probably don't even know about this website, though, do they?
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Old 09-16-2013, 06:27 PM   #14267
swimmer
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Quote:
Originally Posted by messy View Post
22nd.

Ha yes the "costs" are not pleasant. I'm new to the business but atleast it seems that the "costs" routine is normal at every dealership.
No, every dealership is not the same. I applaud you for reaching out for opinions but you shouldn't be resigned to the fact stacking on a bunch of extra costs is normal. There is a reason why Ride Now (speaking of all stores nationwide) has such a horrible reputation. Nobody buying a bike new should begrudge the dealership for making some money off a sale but when all of the add ons are just exorbitant it makes guys like me not even consider buying a bike from Ride Now. I wish I didn't feel that way.
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Old 09-16-2013, 06:33 PM   #14268
emerson.biguns
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Location: The Old Pueblo
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22nd

Attempt to get service to cover a warranty repair. They can't do it.

I call Yamaha USA and they agree.

Service gets done. First ride after service the seat comes off between my legs on a hill climb.


Parts: No jets for common carbs.


In general, poor customer service, service and parts. I go elsewhere or do without now.





.
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Old 09-16-2013, 06:49 PM   #14269
Drizzt
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It's been 3 years since I've been but get somebody who knows something about bikes behind the parts counter. I went in looking for shims and they didn't know what shims are. To me that's crazy a parts person wouldn't know that.
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Old 09-16-2013, 07:56 PM   #14270
SOLOKLR
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Location: Green Valley, AZ
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I'm retiring from the military in 2 yrs. If I can't get my dream job of leading motorcycle tours, I'll apply for a parts job there and get it fixed up!
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Old 09-16-2013, 09:23 PM   #14271
LEO_AZ
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Originally Posted by messy View Post
... feel free to unload on me ...
messy,

In short, the reputation Ride Now 22nd has is bad. Every department.
I've not met a local rider that's had positive things to say about RideNow.

My experience (on 22nd) was just a simple question about stock accessories and a few supplies for the parts employees - I was met with lack of concern.

I haven't been back - that's been almost 2 years.

Parts is occasionally the first impression a rider gets going into your business.
Yeah, we like saving money and bitch when a spark plug is 20 bux, but when we're met with the 'thou-art-shit, get away from my parts counter' demeanor, well, you get my drift. That level of complacency is usually inter-department contagious. Therefore, no way would I let one of your service guys touch one of my babies.

I may not buy a new BMW motorcycle every 6 months like Dusty does, but I do spend my wife-approved bucks and spread the dual-sport bulls%$t among the other local motorcycle shops' employees.

I like to support my local businesses understanding I'll pay a little more than I would on the internet, but it's the motorcycle 'knowledge/expertise' and human interaction I enjoy.

My suggestion is hire some humans to replace your complacent, all-about-me, hold-on-i'm texting or talking-to-another-employee meat-heads. Oops, did I type that out-loud?

Howard Hevalaqua
Suzuki, KLR, BMW, KTM, and a Puch Moped from 1979!
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Old 09-17-2013, 07:30 AM   #14272
HoosierTrailmaster
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Quote:
Originally Posted by LEO_AZ View Post
messy,



I may not buy a new BMW motorcycle every 6 months like Dusty does, but I do spend my wife-approved bucks and spread the dual-sport bulls%$t among the other local motorcycle shops' employees.


Howard Hevalaqua
Suzuki, KLR, BMW, KTM, and a Puch Moped from 1979!
You need to update yourself man...Dusty has moved on to ORANGE.
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Old 09-17-2013, 10:51 AM   #14273
LEO_AZ
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well, in my defense, I'm not always updated, 'cause I'm cleaning/riding my pointy cruiser:

:)

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Old 09-17-2013, 09:24 PM   #14274
russbryant OP
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Hey boys and girls, start clearing your schedules. Red Garter's coming up this Thursday !!

See ya there.

Russ
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Old 09-18-2013, 12:54 PM   #14275
tcarr10008
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Here is my experience with Ride Now Ina:
I had been looking to buy a new Yamaha Raider in 2010 and found an ad on Cycletrader from RN Ina asking $10,500 for a new 2009. I new it was a good price (MSRP $13,900) and I went down the next day. I showed the salesman the ad and was told the price was incorrect and the asking price was $12,900. We finally agreed on $11,500. When I was presented with the contract, I saw that they had added on $800 dealer prep and freight fees. I showed the saleman the ad which stated dealer prep and freight were included in the price. He stated that the ad was incorrect and he was going to charge it anyway. I asked how many mistakes are allowed on a current ad and started to walk away when he said "Fine! I hope you don't expect us to clean it for you before you take it." (It had been sitting in the back for a year) "In fact, I should throw some dirt on it for that price!." I signed the new contract and came back the next day to pick it up. After a 10 second walk through on the bike, the salesman lifted the seat and took something out and said I didn't need it. After I got home I realized he had taken the tool kit! I went back and asked him about it and he acted like he did not know what I was talking about. I walked over to a Raider on the showroom floor, lifted the seat, took the took kit and walked out. I have not been back since.
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Old 09-18-2013, 08:02 PM   #14276
russbryant OP
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Quote:
Originally Posted by russbryant View Post
Hey boys and girls, start clearing your schedules. Red Garter's coming up this Thursday !!

See ya there.

Russ
No RG for me, heading for Arkansas tomorrow for work.

Russ
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Old 09-19-2013, 04:59 PM   #14277
Friedom
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FYI chiva guys, no water at the falls, but the pools are nice.
Got the Tacoma's feet wet. :

"...Whether 'tis nobler in the mind to suffer the slings and arrows of outrageous fortune, or to take arms against a sea of troubles, and by opposing - end them." W. S.
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Old 09-19-2013, 06:41 PM   #14278
Guerillah
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Originally Posted by Friedom View Post
FYI chiva guys, no water at the falls, but the pools are nice.
Got the Tacoma's feet wet. :

"...Whether 'tis nobler in the mind to suffer the slings and arrows of outrageous fortune, or to take arms against a sea of troubles, and by opposing - end them." W. S.
Really? I went last Saturday on the motorcycle and it was flowing.
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Old 09-19-2013, 06:48 PM   #14279
Friedom
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Really? I went last Saturday on the motorcycle and it was flowing.
Ahh geez flowing how much? We stopped at the gnarly hill split, at what is it, 4417a? I didn't see signs of water so I assumed. Only today did I learn it was another 1/3 mile in.

"...Whether 'tis nobler in the mind to suffer the slings and arrows of outrageous fortune, or to take arms against a sea of troubles, and by opposing - end them." W. S.

I salute you! Builders, makers, fixers, breakers - skeptics, believers, dreamers, achievers - for you turn the very wheels of progress!
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Old 09-19-2013, 07:28 PM   #14280
Guerillah
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Location: Tucson, AZ
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Quote:
Originally Posted by Friedom View Post
Ahh geez flowing how much? We stopped at the gnarly hill split, at what is it, 4417a? I didn't see signs of water so I assumed. Only today did I learn it was another 1/3 mile in.

"...Whether 'tis nobler in the mind to suffer the slings and arrows of outrageous fortune, or to take arms against a sea of troubles, and by opposing - end them." W. S.

I salute you! Builders, makers, fixers, breakers - skeptics, believers, dreamers, achievers - for you turn the very wheels of progress!
---

Yea, I forget the trail numbers (it was first time actually going to Chiva) but I showed the pictures I took to some people at work who have been there numerous times and they said that it was flowing pretty decent (it was definitely falling, not trickling).

You should have went further in!
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