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Old 11-23-2010, 06:30 PM   #16
No Degree
Joined: Apr 2008
Location: NY
Oddometer: 341
I placed an order on 11/08/2010 and it arrived today, 11/23/2010. So much for shipping in 3-5 business days.
Nothing special, just some maintenance items. Unacceptable. First and last time for these tools.
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Old 11-26-2010, 09:05 AM   #17
You talking to me?
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Joined: May 2006
Oddometer: 263
one bad (or good) experience does not a trend make. Just take a look at any customer review section of a big site like Amazon. You will normally see half the buyers happy and half pissed off for the same item.

No retailer is perfect but appears like they tried their best.
"I don't wanna talk to you no more, you empty headed animal food trough wiper! I fart in your general direction! You mother was a hamster and your father smelt of elderberries!

2007 1200GS
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Old 10-22-2012, 10:32 PM   #18
Let me take this duck off
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Joined: Apr 2009
Location: BC
Oddometer: 3,192
I tried them once asking if what I order was in stock or not. Got yep but it's was back order. For what they are a on time parts dealer I guess they are ok but they aren't any faster then your local shop often. They have to order it in and then ship it out unless they company they are dealing with drop ships it .
Life's journey is not to arrive at the grave safely in a well preserved body,but rather to skid in sideways totally worn out shouting WHAT A RUSH, WHAT A RIDE.
"Life is a tragedy when seen in close-up, but a comedy in long-shot." Charlie Chaplin
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Old 10-23-2012, 08:08 AM   #19
Anatomically Correct
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Joined: Sep 2008
Location: Chicago-ish
Oddometer: 14,862
I've had good luck with BB, but havn't tried to achieve anything out of the ordinary . . . .large on line retailers design their systems around a standard order fulfillment process . . . .

I also treat the vendors I do business with like I would wish to be treated . . . . squeezing every last dime out of an order is, for me, a silly way to spend my time.

I'm not rich, but, if a vendor can't offer what I want at a price I wish to pay, I will simpoly go elsewhere. Life's too short to try to change someone else's mind.
"Here is your country. Cherish these natural wonders, cherish the natural resources, cherish the history and romance as a sacred heritage, for your children and your children's children. Do not let selfish men or greedy interests skin your country of its beauty, its riches or its romance. T.R.
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Old 10-23-2012, 08:21 AM   #20
Purveyor of Light
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Joined: Feb 2007
Location: Mountains of Central Florida:)
Oddometer: 5,369
I've used BB 3 times for OEM Triumph parts, never again. Each time was painful, no indication of stock status, nada, nothing, usually I call after a week to find out that it is backordered. They have some silly idea that they need to ship the parts to their facility instead of drop shipping to the customer. This typically adds a week! Quickest delivery time was 21 days!
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Old 10-23-2012, 09:08 AM   #21
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Joined: Jul 2010
Location: Greater Seattle
Oddometer: 97
BikeBandit holds the title of the worst customer service I had to deal with.
On my request to speak with a supervisor, a got back "The supervisor has better things to do than to deal with you". Literally. It is so far beyond conceivable, it boggles my mind. Never again.
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Old 10-23-2012, 04:12 PM   #22
Joined: Jun 2012
Location: San Francisco, CA
Oddometer: 99
My what an entitled world we live in.

I've never had any issues with Bike Bandit, and have ordered many parts from them. They do not have the best prices, but have always been reliable for me.

I don't expect them to have OEM parts in stock, but it's nice they have a web applet that lets you pick out exactly what you want.

The reason orders go to their facility is that they do bulk ordering and have to separate individual orders when they come in.

My only advice is to shop a bit more locally. Bike Bandit is on the west coast, if I were on the east coast I'd shop from revzilla more often.

Online retailers use to only provide convenience & prices over local merchants. Now they provide better costumer service. It's too bad the OP ended up not happy but Bike Bandit provided a lot better service than many of my local bike shops - even the favored shops.
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Old 06-03-2013, 05:36 AM   #23
New Old Stock
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Joined: Aug 2010
Location: NE Ohio
Oddometer: 4,423
I have found it almost impossible to speak to a human at bike bandit. Unless of course you want to talk to sales. Done with them.

Still Riff Raff
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Old 06-03-2013, 05:56 AM   #24
Dharma Bum
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Joined: Jan 2012
Location: Shasta County,Calif
Oddometer: 2,022
I do some Internet shopping but Im lucky I have a Brick and mortar nearby that gets me stuff for a good price within a couple of days and the advice/knowledge he has to offer is worth anything extra it may cost.The dealers in town are ok for specific stuff I need,but the guyI go to is a salvage guy that does catalog sales also.
What would you do if you weren't afraid?
Bobcat Goldthwait is my mentor.
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Old 06-03-2013, 06:13 AM   #25
Disco Stu
I'm Barry F'n Gibb!!
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Joined: Oct 2006
Location: The Center of my Own Universe
Oddometer: 5,483
I think the problem lays partially with you. You knew your tire wouldn't make it the whole trip, but wanted to squeeze another 700 miles out of it instead of putting a fresh one on before you left. But you waited until time was of the essence to order the tire to be shipped to a location where you were going to be for only a few days.
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Old 06-03-2013, 08:59 AM   #26
Beastly Adventurer
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Joined: Apr 2003
Location: Missouri
Oddometer: 1,824
I've only ordered from BB once. Order arrived promptly and correctly. A pair of gloves turned out not to be the right size so I filled out the online return form. Didn't hear anything back so I called them. Got to speak to a person in a few minutes who told me an RA# had been emailed to me. Told him I never received an email. He gave me an RA#, I shipped the gloves back and they credited my card.

Only one experience, but I'll do business with them again.

Sometimes things just get screwed up. Response matters a lot. I got a really crappy and inappropriate response from Competition Accesories in the '80's and it pissed me off so bad I still haven't ordered anything else from them. Too many other good mail order places.
'88 R100GS
'76 xl350
"Don't Panic"
"If I was in a hurry, I'd left earlier."
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Old 06-03-2013, 08:34 PM   #27
Beastly Adventurer
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Joined: Oct 2009
Location: Midwest
Oddometer: 1,063
Am I missing something or did this thread start September 2009?
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Old 06-04-2013, 06:52 AM   #28
Disco Stu
I'm Barry F'n Gibb!!
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Joined: Oct 2006
Location: The Center of my Own Universe
Oddometer: 5,483
Originally Posted by Jazz62 View Post
Am I missing something or did this thread start September 2009?
Sometimes when there's nothing better to do, we find a dead horse to kick around.
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Old 06-04-2013, 07:29 AM   #29
Studly Adventurer
Joined: Jan 2009
Location: On the water in SoCal
Oddometer: 611

Originally Posted by Jazz62 View Post
Am I missing something or did this thread start September 2009?

Keep it going till Sept, 4 yrs.
Then this thread should be expired like that horse!

worlds worst mechanic
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