Anyone ever bought from FC-moto in Germany? - Page 2

Subutai · 09-27-2011, 12:28 PM

Quote:

Originally Posted by swimmer

The lack of communication/order update can be frustrating at time however, I don’t think any of the services are provided from India. It’s probably more of a case of Germans with poor English.

Germans generally speak good English. The guy who responded to me signed the mail with an Indian name, hence my deduction. Also, the respond time has been the worst I have experienced.

Backonthebike · 09-27-2011, 07:45 PM

Status	Date
Order was received	9/27/11 6:34 AM
Viewed	9/27/11 7:25 AM
In process	9/27/11 1:03 PM
Dispatched	9/27/11 1:03 PM
Invoiced	9/27/11 1:03 PM
Paid	9/27/11 6:34 AM

Thank you for your order:

No.	Quantity	Order no.	Name	UP	VAT	Discount	TP

1	1 piece	Revit-Off-Track-0004	Revit Off Track Jacket - Color : Black - Size : XL	AU$257.12 / piece	0%		AU$257.12
2	Subtotal						AU$257.12
3	Delivery method		DHL Australia Delivery time 10-30 Days		0%		AU$22.90
4	Payment method		Credit card (QENTA/QPAY) 2580001
5	Tax area		other countrys
6	Less VAT: standard (19 %)						-AU$41.05
7	Total amount Total amount in Euro - Wechselkurs 1,00 EUR = 1,3540 AU$						AU$238.97 176,49 EUR
8	Total amount (without VAT)						AU$238.97

So far, so good. This was in my emails when I got to work (in Australia) this morning. 6.5 hours from order to despatch (assuming they have despatched it).
The money is out of my Visa account, so it all seems to be on track.
Will keep you posted.

swimmer · 09-27-2011, 09:19 PM

Quote:

Originally Posted by Backonthebike

Status	Date
Order was received	9/27/11 6:34 AM
Viewed	9/27/11 7:25 AM
In process	9/27/11 1:03 PM
Dispatched	9/27/11 1:03 PM
Invoiced	9/27/11 1:03 PM
Paid	9/27/11 6:34 AM

Thank you for your order:

No.	Quantity	Order no.	Name	UP	VAT	Discount	TP

1	1 piece	Revit-Off-Track-0004	Revit Off Track Jacket - Color : Black - Size : XL	AU$257.12 / piece	0%		AU$257.12
2	Subtotal						AU$257.12
3	Delivery method		DHL Australia Delivery time 10-30 Days		0%		AU$22.90
4	Payment method		Credit card (QENTA/QPAY) 2580001
5	Tax area		other countrys
6	Less VAT: standard (19 %)						-AU$41.05
7	Total amount Total amount in Euro - Wechselkurs 1,00 EUR = 1,3540 AU$						AU$238.97 176,49 EUR
8	Total amount (without VAT)						AU$238.97

So far, so good. This was in my emails when I got to work (in Australia) this morning. 6.5 hours from order to despatch (assuming they have despatched it).
The money is out of my Visa account, so it all seems to be on track.
Will keep you posted.

And on the other side of the coin mine hasn't gone passed the "viewed" stage for two days since ordering.

Backonthebike · 09-27-2011, 10:05 PM

Hey Swimmer,
Maybe it's my Deutscher heritage.
My mother's family emigrated from Prussia to Australia in the 1840's.
Hope your luck improves. (Hope my luck stays with me....)
I remember when I was waiting for my boots, I just used to look at pictures of them on Google Images and drool; it was like waiting for Christmas.
Speaking of Christmas, I was talking to a long distance trailer truck driver friend the other day, and asked how he was getting along. He replied "Great; only 3 more sleeps to Christmas".
Cheers
Tim

Army scope jockey · 09-28-2011, 10:04 AM

Make sure they take off another 19% as that is the VAT in the EU.

clintnz · 09-28-2011, 01:11 PM

I bought an Airoh S4 helmet off them a few months back - took about 3 weeks to get to NZ, sharp price & cheap shipping, I'd deal with them again.

Cheers
Clint

Backonthebike · 10-19-2011, 05:42 PM

I ordered and paid for my Rev'it Jacket on 27 September. It arrived in Adelaide today, as described and well packaged.
I'm 2 from 2 with this mob now.

Jud · 10-19-2011, 10:12 PM

Wife ordered some Daytona boots from them,,,,,,, good service and the best price we could find on those exspensive azzz boots.

Backonthebike · 11-01-2011, 04:36 AM

I'm setting myself up to be the ADV Guinea Pig here.
My Rev'it jacket arrived after 3 weeks, perfect condition but marginally too small for me.
I've sold it on the Aussie Fleamarket tonight, so I'm ordering a larger one.
Will keep you posted.

swimmer · 11-01-2011, 06:20 AM

Quote:

Originally Posted by Backonthebike

I'm setting myself up to be the ADV Guinea Pig here.
My Rev'it jacket arrived after 3 weeks, perfect condition but marginally too small for me.
I've sold it on the Aussie Fleamarket tonight, so I'm ordering a larger one.
Will keep you posted.

If you wanted to be the real guinea pig you would have tried to exchange it through fc-moto and let us know how that went.

Backonthebike · 11-01-2011, 04:07 PM

Quote:

Originally Posted by swimmer

If you wanted to be the real guinea pig you would have tried to exchange it through fc-moto and let us know how that went.

Fortunately for me Rev'it is a relatively rare brand in Australia, so when I listed it on our Fleamarket yesterday morning, I had 6 offers by the close of work, and I got back exactly what I paid for it. SIgnificantly less hassle, and someone else down here gets to enjoy a great jacket.
Also, I'm adventurous but not insane......it never occurred to me to attempt to return it for credit on a new one. I know my limitations.
Cheers
Tim

swimmer · 11-01-2011, 08:31 PM

Quote:

Originally Posted by Backonthebike

Also, I'm adventurous but not insane......it never occurred to me to attempt to return it for credit on a new one. I know my limitations.
Cheers
Tim

Well I may go where no man has gone before if my jacket doesn't fit when it shows up.

Backonthebike · 11-01-2011, 10:29 PM

Quote:

Originally Posted by swimmer

Well I may go where no man has gone before if my jacket doesn't fit when it shows up.

Or in the words of L.E.G. Oates, a member of Scott's Antarctic Expedition, prior to leaving the shelter of the tent to go to his death " I am just going outside and may be some time."

However, from the same expedition, you might take strength from;
"To strive, to seek, to find, and not to yield." [Carved on the cross on Observation Hill to memorialize Scott's polar party. From Alfred Lord Tennyson's Ulysses.]

Gee, we're real advernturers, aren't we?

swimmer · 11-12-2011, 08:40 AM

The jacket I ordered arrived a few days ago. It took a long time to get here. The 1st reason was that the pants I ordered with it were not in stock and that the manufacture could not deliver any until early November. They never told me that but once I found out (2 weeks later) I told them to just ship the jacket. They did ship the jacket promptly but it sat with DHL in Germany for about 2 weeks before it make the trek across the pond and then it took about another 7 days for it to arrive. Without the delay with DHL and the pants the order would have arrived pretty quick. I think the DHL delay is pretty standard. I would order from them again but make sure what I wanted was in stock or quickly available from the manufacture. Good place to get something if what you are looking for is not available in the US.

MaxF · 11-12-2011, 04:00 PM

I have ordered from them locally and can't really confirm the previous positive reviews.

Overall my orders took very long to be processed and their prices are not all that great. They also messed up one order and it was a real hassle getting everything straightened out. Not very responsive to emails. Haven't ordered from them since and honestly haven't looked back...

09-27-2011, 10:05 PM	#19
Backonthebike Giddy up Joined: Jan 2010 Location: Adelaide, South Australia Oddometer: 605	Hey Swimmer, Maybe it's my Deutscher heritage. My mother's family emigrated from Prussia to Australia in the 1840's. Hope your luck improves. (Hope my luck stays with me....) I remember when I was waiting for my boots, I just used to look at pictures of them on Google Images and drool; it was like waiting for Christmas. Speaking of Christmas, I was talking to a long distance trailer truck driver friend the other day, and asked how he was getting along. He replied "Great; only 3 more sleeps to Christmas". Cheers Tim Backonthebike screwed with this post 09-27-2011 at 10:23 PM

09-28-2011, 01:11 PM	#21
clintnz Trans-Global Chook Chaser Joined: May 2004 Location: Rotoiti, New Zealand Oddometer: 2,703	I bought an Airoh S4 helmet off them a few months back - took about 3 weeks to get to NZ, sharp price & cheap shipping, I'd deal with them again. Cheers Clint __________________ '03 KTM 640 LC4 Enduro The wilderness, the desert - why are they not crowded .................................................. .....with pilgrims?

10-19-2011, 05:42 PM	#22
Backonthebike Giddy up Joined: Jan 2010 Location: Adelaide, South Australia Oddometer: 605	Arrived In Australia I ordered and paid for my Rev'it Jacket on 27 September. It arrived in Adelaide today, as described and well packaged. I'm 2 from 2 with this mob now.

10-19-2011, 10:12 PM	#23
Jud Beastly Adventurer Joined: Dec 2007 Location: N.E. Ga. USA Oddometer: 1,523	Wife ordered some Daytona boots from them,,,,,,, good service and the best price we could find on those exspensive azzz boots. __________________ Pics- http://s563.photobucket.com/albums/s...eon/?start=all Places visited on two- http://s563.photobucket.com/albums/s...0two%20wheels/ Endeavor to Persevere Blue Skies Coming

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09-28-2011, 10:04 AM	#20
Army scope jockey Gnarly Adventurer Joined: May 2003 Location: Nanzdietschweiler, Germany Oddometer: 200	Make sure they take off another 19% as that is the VAT in the EU.

11-01-2011, 04:36 AM	#24
Backonthebike Giddy up Joined: Jan 2010 Location: Adelaide, South Australia Oddometer: 605	I'm setting myself up to be the ADV Guinea Pig here. My Rev'it jacket arrived after 3 weeks, perfect condition but marginally too small for me. I've sold it on the Aussie Fleamarket tonight, so I'm ordering a larger one. Will keep you posted.

11-12-2011, 08:40 AM	#29
swimmer ^OP armchair asshole Joined: Oct 2007 Location: tucson Oddometer: 2,573	The jacket I ordered arrived a few days ago. It took a long time to get here. The 1st reason was that the pants I ordered with it were not in stock and that the manufacture could not deliver any until early November. They never told me that but once I found out (2 weeks later) I told them to just ship the jacket. They did ship the jacket promptly but it sat with DHL in Germany for about 2 weeks before it make the trek across the pond and then it took about another 7 days for it to arrive. Without the delay with DHL and the pants the order would have arrived pretty quick. I think the DHL delay is pretty standard. I would order from them again but make sure what I wanted was in stock or quickly available from the manufacture. Good place to get something if what you are looking for is not available in the US.

11-12-2011, 04:00 PM	#30
MaxF Zee German Joined: Oct 2006 Location: Urope Oddometer: 33	I have ordered from them locally and can't really confirm the previous positive reviews. Overall my orders took very long to be processed and their prices are not all that great. They also messed up one order and it was a real hassle getting everything straightened out. Not very responsive to emails. Haven't ordered from them since and honestly haven't looked back...