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Old 05-31-2015, 06:32 PM   #1
Ricardo Kuhn OP
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Question What is going on with my Smugmug..??

So i have a new ASUS chromebook (great computer by the way) but for the last two days my Smugmug account when crazy, well it ask me for my email and password every time i try to open the page even if i have the "remember me" on and actually sends me to the "new format" but nothing happen, nothing to click on and when i chick on "not right now" nothing, nada, is just frozen.

I just don't know if is the computer, my account or they are doing some updates and the site is down.

Any help will be appreciated..
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Old 05-31-2015, 06:50 PM   #2
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The site is still there... try a different browser on the computer.

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Old 05-31-2015, 07:32 PM   #3
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Quote:
Originally Posted by Andrew View Post
The site is still there... try a different browser on the computer.

Oh Andy sadly this computer only comes with one...

Oh maybe Im a dumy and I just need to download Mozilla..
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Old 05-31-2015, 08:00 PM   #4
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Originally Posted by Ricardo Kuhn View Post
Oh Andy sadly this computer only comes with one...


Quote:
Oh maybe Im a dumy and I just need to download Mozilla..


https://support.mozilla.org/en-US/products/firefox
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Old 05-31-2015, 08:09 PM   #5
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Quote:
Originally Posted by Andrew View Post

I try but it did not load up, i need to investigate a little deeper..
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Old 05-31-2015, 08:19 PM   #6
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Andy the site works perfect as long as you are not "log in" when to type your date is where everything goes bannanas
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Old 06-01-2015, 03:28 AM   #7
andy29847
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They desperately want you to switch to the new Smugmug. I finally did. It took a couple of weeks, but I like it better now. It is much easier to organize photos. Functionality is much better.

About the screen where you can't see a selection....your screen size is set too large. Mine adjust using "control" and "minus" for smaller. Use "control" and "plus" for larger.
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Old 06-01-2015, 07:15 AM   #8
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Originally Posted by andy29847 View Post
They desperately want you to switch to the new Smugmug. I finally did. It took a couple of weeks, but I like it better now. It is much easier to organize photos. Functionality is much better.
Oh I know is better, but to complicated to learn for my dummy head so i never changed
Quote:

About the screen where you can't see a selection....your screen size is set too large. Mine adjust using "control" and "minus" for smaller. Use "control" and "plus" for larger.
I already do that but it makes no difference I still can not find the activation buttons..
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Old 06-01-2015, 05:33 PM   #9
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I just send a email to Smugmug, they are always very helpful and fast to respond..
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Old 06-01-2015, 06:31 PM   #10
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Originally Posted by Ricardo Kuhn View Post
I just send a email to Smugmug, they are always very helpful and fast to respond..
As noted, they changed everything. It's different, many people find it better. But you have to deal with the change, and it's not so simple. I didn't realize at first, when I looked at your smuggy, that it was still in the old format - of course, that's why it's strange.

And FWIW, I cannot get FireFox to work on the new smugmug site, I have to use the ugly Internet Explorer to manage my pictures.
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Old 06-03-2015, 09:48 AM   #11
Ricardo Kuhn OP
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the first email never arrive to them, the second did and i got a response in less than 10 minutes, after explaining the issue i git the instructions to fix it and i was back on the road in less than 3 minutes..

Ps: Baldy has people working for them all over the world so the have a 24hour 7 days a week consulting team..
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Old 06-03-2015, 09:57 AM   #12
Ricardo Kuhn OP
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the first email never arrive to them, the second did and i got a response in less than 10 minutes, after explaining the issue i git the instructions to fix it and i was back on the road in less than 3 minutes..

Ps: Baldy has people working for them all over the world so the have a 24hour 7 days a week consulting team..

How awesome is this....
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Old 06-03-2015, 08:20 PM   #13
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Wow, cool image.

What was the fix from Smugmug?
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Old 06-05-2015, 02:31 AM   #14
Ricardo Kuhn OP
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Quote:
Originally Posted by wxwax View Post
Wow, cool image.

What was the fix from Smugmug?
Well I made very clear I was a computer dummy so they give step by step instructions, I follow them and presto I was done
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