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Old 03-14-2012, 01:44 PM   #151
Spidi - on track OP
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Quote:
Originally Posted by swimmer View Post
Matteo, does Spidi make a jacket with large vents? Preferably arm, chest and, back? Looking for a new summer jacket and I prefer vents over a more traditional mesh jacket. Something close to waist cut? Even leather might be ok if it has good venting.

Thanks
Hi swimmer.

About ventilation on Spidi jackets: most of of multi-layers step-in-clothing jackets have lots of vents.
Here we go with 2 examples: Spidi Venture Jacket and Spidi Ergo 365 Pro Jacket.

Venture Jacket

Venture/ Front Vents


Venture/ Back Vents


Ergo 365 Pro Expedition Jacket

Ergo/ Side Vents


Ergo/ Back Vents


Ergo/ Front Vents


All these vents are real-effective: once open, they direct air on your body, thanks to removable waterproof membrane and thermal liner.
All vents are studied to stay really open even at high speed; an air vent that cannot stay open does not make sense. Here's some Spidi ways to keep them open:


Venture/ Arms vents; elastic Air system




Street/ Shoulder area Velcro Air System





Thanks again for your interest


Matteo De Vito
Spidi Marketing Dept
Vicenza - Italy
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Spidi - on track screwed with this post 03-14-2012 at 01:57 PM
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Old 03-14-2012, 05:36 PM   #152
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Apparently US customs requires that you disclose the "gender" of the clothing being imported. Who would have thought? Should only delay arrival by a day.
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Old 03-15-2012, 10:24 AM   #153
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Apparently US customs requires that you disclose the "gender" of the clothing being imported. Who would have thought? Should only delay arrival by a day.
Hi Nimrod

any news?




Matteo De Vito
Spidi Marketing Dept
Vicenza - Italy
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Spidi is creator of Ergo Jacket.

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Old 03-15-2012, 07:48 PM   #154
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Originally Posted by Spidi - on track View Post
Hi Nimrod

any news?




Matteo De Vito
Spidi Marketing Dept
Vicenza - Italy
Yes Matteo, I have news. I tracked my shipment which should have been delivered today but as it needed a signature and I am not home during delivery hours it was returned to UPS offices. I drove to the offices (60 miles) and got there just before closing to pick up my package. UPS then told me there is a brokerage fee of $122.14 that I must pay to receive my package. What is going on here Matteo? You said free shipping through April 9th - Spidi's website said the same and my invoice specified free shipping (I was not charged). Not once was there mention of a brokerage fee which at $122.14 is over 25% of invoice and definitely a Deal-Breaker. Please respond - John
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Old 03-16-2012, 02:07 AM   #155
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Yes Matteo, I have news. I tracked my shipment which should have been delivered today but as it needed a signature and I am not home during delivery hours it was returned to UPS offices. I drove to the offices (60 miles) and got there just before closing to pick up my package. UPS then told me there is a brokerage fee of $122.14 that I must pay to receive my package. What is going on here Matteo? You said free shipping through April 9th - Spidi's website said the same and my invoice specified free shipping (I was not charged). Not once was there mention of a brokerage fee which at $122.14 is over 25% of invoice and definitely a Deal-Breaker. Please respond - John

Hi nimrod,

from what I know (but please contact spidi.com service for more info) shipping is paid from Spidi, but does not include import duties, local taxes etc. that courier charges to customer (this has nothing to do with transportation cost). Sometime customer does not accept, you can just simply refuse to collect and everything is charged-back , no cost at all for you.


Thanks again for your interest


Matteo De Vito
Spidi Marketing Dept
Vicenza - Italy
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Established in 1977, Spidi is a world leader in technical motorcycle apparel.

Spidi is creator of Ergo Jacket.

Visit us here.
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Old 03-16-2012, 04:17 AM   #156
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UPS, DHL and Fed Ex all seem to suck when it comes to customs charges. Regular post office express or priority mail with tracking is the way to go.
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Old 03-16-2012, 06:06 AM   #157
nimrod
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Quote:
Originally Posted by Spidi - on track View Post
Hi nimrod,

from what I know (but please contact spidi.com service for more info) shipping is paid from Spidi, but does not include import duties, local taxes etc. that courier charges to customer (this has nothing to do with transportation cost). Sometime customer does not accept, you can just simply refuse to collect and everything is charged-back , no cost at all for you.


Thanks again for your interest


Matteo De Vito
Spidi Marketing Dept
Vicenza - Italy
Being that Spidi portrays itself as an international business I would think that they would not only be aware of customs charges but would inform their customers of them. A $122.14 up charge on a $474.75 expenditure is ridiculous and would never have been considered by me. Now you (as the representative of Spidi) have this merchandise sitting in Texas, I have invested much time and funds (120 mile round trip, $30 fuel, 3 hour time) for nothing apparently. I will chalk this up as an expensive lesson that hopefully will not leave a bad taste in my mouth. I have contacted Spidi but have no reply as of now.
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Old 03-16-2012, 11:01 AM   #158
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Quote:
Originally Posted by twinrider View Post
UPS, DHL and Fed Ex all seem to suck when it comes to customs charges. Regular post office express or priority mail with tracking is the way to go.

+1
Doesn't help this particular case but whenever buying something from across the pond never choose FedEX or UPS if there is another, slower option. Choose a service that transfers the goods to USPS for final delivery. Takes about twice as long (or more) but you save the money you intended to.
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Old 03-16-2012, 05:30 PM   #159
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+1
Doesn't help this particular case but whenever buying something from across the pond never choose FedEX or UPS if there is another, slower option. Choose a service that transfers the goods to USPS for final delivery. Takes about twice as long (or more) but you save the money you intended to.
Thanks for the good information. I've never ordered anything from Europe so if it happens again I'll definitely do my homework.
I received a reply from Spidi saying the info in question should have been on their website and they are investigating as to why it's not been there the past few days. They apologized and have said they will cover the brokerage fees.
I talked to UPS and the woman there said she was working in the city where I am at and will bring my shipment with her tomorrow. Outstanding!
A rather convoluted affair to get some gear, but probably ending well.
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Old 03-16-2012, 06:20 PM   #160
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Looks like they are taking very good care of you. I import stuff all the time from overseas and virtually all businesses shipping internationally carry a disclaimer saying the buyer is responsible for any customs duties, brokerage fees etc in the customer's country. It would be next to impossible for them to find out and keep track of all countries' and shippers' continually changing duties and fees. Express/priority shipping via government postal services that end up delivered by USPS are pretty fast in my experience and most of the time I don't get any extra charges. But as mentioned Fed Ex, UPS and DHL have dinged me every time.
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Old 03-16-2012, 08:45 PM   #161
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Originally Posted by twinrider View Post
Looks like they are taking very good care of you. I import stuff all the time from overseas and virtually all businesses shipping internationally carry a disclaimer saying the buyer is responsible for any customs duties, brokerage fees etc in the customer's country. It would be next to impossible for them to find out and keep track of all countries' and shippers' continually changing duties and fees. Express/priority shipping via government postal services that end up delivered by USPS are pretty fast in my experience and most of the time I don't get any extra charges. But as mentioned Fed Ex, UPS and DHL have dinged me every time.
Apparently they have those disclaimers but somehow they were removed from the website recently for "reasons we are investigating right now".
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and then she placed the world gently in the palm of my hand.
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Old 03-17-2012, 02:33 PM   #162
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Hi nimrod,

hopefully everything is ok.
Let us know how stuff is when you test it.




Thanks again


Matteo De Vito
Spidi Marketing Dept
Vicenza - Italy
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Established in 1977, Spidi is a world leader in technical motorcycle apparel.

Spidi is creator of Ergo Jacket.

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Old 03-18-2012, 01:25 AM   #163
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Originally Posted by Spidi - on track View Post
Hi bone13

please send some pics to my colleague Vittoria at infoservice@spidi.com
I advised her already, she's gonna help you.



Matteo De Vito
Spidi Marketing Dept
Vicenza - Italy
Just a quick note to say thanks!
Vittoria is hooking me up with a new replacement liner that should ship out any day now!
I've always been impressed with Spidi's gear,
I can say now that I am even more impressed with their customer service. That means A LOT to me!

I truly appreciate all you and Vittoria have done to take care of me on this.
Spidi is on the top of my list as soon as I need new gear!
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Old 03-18-2012, 05:48 AM   #164
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Originally Posted by twinrider View Post
But as mentioned Fed Ex, UPS and DHL have dinged me every time.
This is in no way Spidi's fault. It's the extortionists at FedEx, UPS and DHL. If dealing with these crooks, be prepared to be screwed for whatever amount they choose on that given day. USPS all the way
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Old 03-18-2012, 02:00 PM   #165
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Quote:
Originally Posted by bone13 View Post
Just a quick note to say thanks!
Vittoria is hooking me up with a new replacement liner that should ship out any day now!
I've always been impressed with Spidi's gear,
I can say now that I am even more impressed with their customer service. That means A LOT to me!

I truly appreciate all you and Vittoria have done to take care of me on this.
Spidi is on the top of my list as soon as I need new gear!
Hi bone13,

we're glad to help you with this.
Please let us know if everything is good when it arrives at your home.


Thanks again


Matteo De Vito
Spidi Marketing Dept
Vicenza - Italy
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Established in 1977, Spidi is a world leader in technical motorcycle apparel.

Spidi is creator of Ergo Jacket.

Visit us here.
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