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Old 03-08-2011, 10:49 AM   #1
tagesk OP
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Question Technical problems in France / Spain / Portugal; who to call?

In a few weeks we'll be riding through (southern) France, Spain and Portugal.
If I have technical problems I'm unable to fix, where do we call?

To give you an idea of what I am looking for: If you have a technical problem here in Italy, you call ACI
(Automobile Club Italiano). They'll send you a tow truck.

Now, this is slightly more complicated.
If we have problems, and I have GSM coverage, I'll simply call ACI here in Italy. They'll figure out
the nearest tow truck and send it my way.

I carry a SPOT Messenger. Thus, if I have problems I can't fix, but no GSM coverage, my friends back in Norway
will be notified. They will call for me.
So the question can be phrased like this:

If an English-speaking person calls from Norway, and knows that I have mechanical problems, and he knows my position,
where does he call to send a tow-truck to me?

In Portugal I assume you can call ACP (Automóvel Club de Portugal) but I'll have to check. Do you know?

What about Spain and France?

Thank you!

[TaSK]
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Old 03-08-2011, 05:23 PM   #2
joanroma
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Quote:
Originally Posted by tagesk View Post
In a few weeks we'll be riding through (southern) France, Spain and Portugal.
If I have technical problems I'm unable to fix, where do we call?

To give you an idea of what I am looking for: If you have a technical problem here in Italy, you call ACI
(Automobile Club Italiano). They'll send you a tow truck.

Now, this is slightly more complicated.
If we have problems, and I have GSM coverage, I'll simply call ACI here in Italy. They'll figure out
the nearest tow truck and send it my way.

I carry a SPOT Messenger. Thus, if I have problems I can't fix, but no GSM coverage, my friends back in Norway
will be notified. They will call for me.
So the question can be phrased like this:

If an English-speaking person calls from Norway, and knows that I have mechanical problems, and he knows my position,
where does he call to send a tow-truck to me?

In Portugal I assume you can call ACP (Automóvel Club de Portugal) but I'll have to check. Do you know?

What about Spain and France?

Thank you!

[TaSK]

Spain:

RACC Real Automovil Club Catalunya or RACE Real Automovil Club España
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Old 03-08-2011, 06:31 PM   #3
Blackbert
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I have a Europ Assistance contract. As soon as I'm more than 10km from home, I call them, here in Brussels, and explain where exactly I am. They dispatch a tow truck to me, provide accomodationand medical care if needed and call in the next day to see if everything's fine. Semi-global coverage.
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Old 03-08-2011, 08:07 PM   #4
CourtFisher
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Quote:
Originally Posted by tagesk View Post
In a few weeks we'll be riding through (southern) France, Spain and Portugal.
If I have technical problems I'm unable to fix, where do we call?

To give you an idea of what I am looking for: If you have a technical problem here in Italy, you call ACI
(Automobile Club Italiano). They'll send you a tow truck.

Now, this is slightly more complicated.
If we have problems, and I have GSM coverage, I'll simply call ACI here in Italy. They'll figure out
the nearest tow truck and send it my way.

I carry a SPOT Messenger. Thus, if I have problems I can't fix, but no GSM coverage, my friends back in Norway
will be notified. They will call for me.
So the question can be phrased like this:

If an English-speaking person calls from Norway, and knows that I have mechanical problems, and he knows my position,
where does he call to send a tow-truck to me?

In Portugal I assume you can call ACP (Automóvel Club de Portugal) but I'll have to check. Do you know?

What about Spain and France?

Thank you!

[TaSK]
I think it depends.
If you're a member of ACI, and depending on the terms and conditions of your membership, and if you want the towing to be paid as part of your membership benefits, then you call the ACI (from anywhere in Europe) and
ACI makes towing/ roadside assistance arrangements regardless of your location.
(To verify the above, you need to check directly with ACI.)
BTW--I know the above is how ADAC/ Germany and AA/ UK work for their members.
If ACI works the same way, in the event you've no GSM coverage, an English speaker from Norway would still need to call the ACI in Italy, give ACI your membership number and physical location from SPOT, and let ACI arrange the towing or other assistance (as part of your member benefit).

If you're not an ACI member, or don't care about having towing/ assistance paid as member benefit, then the 'nearest' national auto club that provides assistance could be called.
In France, that's
http://www.automobile-club.org/autom...-routiere.html

Some national auto clubs have other 'rules' for roadside assistance: e.g., towing you to nearest dealer of the marque, rather than any service dealer. You might want to keep a 'backup' list or links to [BMW or Honda (?)] dealer networks in each country.
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Old 03-09-2011, 06:47 AM   #5
tagesk OP
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Quote:
Originally Posted by Blackbert View Post
I have a Europ Assistance contract. As soon as I'm more than 10km from home, I call them, here in Brussels, and explain where exactly I am. They dispatch a tow truck to me, provide accomodationand medical care if needed and call in the next day to see if everything's fine. Semi-global coverage.
They (the Italian office) says they don't accept any bike older than 2001 model.
So no go for me.

Too bad - they even spoke English at the Italian office

[TaSK]
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Old 03-09-2011, 10:51 AM   #6
tagesk OP
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I've been told by a friend in Portugal that you can can become a 1-semester "socio" (member) of the ACP
(Automóvel Club de Portugal) for a mere 21 euro. That will give access 24h/7 road assistance.

I'll post the details here as soon as I have them.

And, I have been told: In Portugal (as in Greece), as opposed to Italy, France and Spain, you can expect people to
speak (some) English. Makes life less hard.

The only "issue" is that Capa Superiore della Famiglia (aka Captain, and Wife) has decided that it would be
A Good Thing to get to Motril in Spain in the evening the day after we depart from home.
This means that our vacation will start with two consecutive 1.000 km days.
If there are any mechanical problems with the bike I expect them to surface early in the vacation

Oh well - only three weeks to go, and still A LOT to do.

[TaSK]
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Old 03-10-2011, 01:37 PM   #7
kktos
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as a bmw owner, in France, I call BMW assistance, which is at the end Mondial Assistance.
But I have a contract with them (part of the bmw's deal when I bought the bike).
They may help anyway. Probably not for free :)

Also, it could be useful to have the bmw dealers address and tel number along your way.

The one in my area are quite efficient when they have to help travelers.
But they're french. And as with all french, we aren't able to speak another language than french.
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Old 03-13-2011, 08:44 AM   #8
tagesk OP
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Quote:
Originally Posted by kktos View Post
as a bmw owner, in France, I call BMW assistance, which is at the end Mondial Assistance.
I know that BMW Norway and BMW Italy specifically only offers assistance to Norwegian and Italian registered bikes.
Probably the same with BMW France.

Quote:
Originally Posted by kktos View Post
But they're french. And as with all french, we aren't able to speak another language than french.
I didn't mean to offend you (obviously, I might add).
My experience from Spain and Italy, in contrast to the one in Greece, is that it is hard, very hard, to
find someone who speaks English outside of the tourist areas.
Let us hope I have have been just unlucky in France so far (in that respect!).

Anyway - BMW aside, do you have a suggestion of where to call in case of mechanical problems?

[TaSK]
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Old 03-13-2011, 01:49 PM   #9
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I'd call "ADAC" Germany (as I don't know the phone number of their local partners).
For 79€/year, the whole family gets help for their vehicles in Europe, and in case of a personal emergency anywhere in the world.

alicethomas screwed with this post 03-13-2011 at 01:58 PM
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Old 03-25-2011, 04:00 AM   #10
Scapadu
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Quote:
Originally Posted by kktos View Post
. And as with all french, we aren't able to speak another language than french.
But as shown here there are some exceptions!

How ya going Thierry?
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Old 03-29-2011, 08:25 AM   #11
tagesk OP
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Automóvel Club de Portugal offers short-term membership to foreigners. Also two months.
You pay them 21 euro and they issue you a membership number.
With it you can request assistance by calling a local number.

The IBAN is PT50 0007 0006 0001 5740 0040 9 and their BIC/SWIFT is BESCPTPL.
I have been in contact with an English-speaking gentleman in ACP.
If you want his email, just PM me.

All set; departure Friday.

[TaSK]
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Old 03-30-2011, 09:27 AM   #12
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Quote:
Originally Posted by tagesk View Post

All set; departure Friday.

[TaSK]
Have a safe journey!

Cheers
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Old 04-02-2011, 03:28 PM   #13
GiorgioXT
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Tagesk , check also with your insurance company , in Italy most of them offer (or sometime directly include) an assistance service (that at end is Europ assistance or mondial assistance) normally valid through all UE countries.
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Old 04-02-2011, 05:13 PM   #14
tagesk OP
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Thumbs down Alcoi, Spain



Fortunately I am in a city (town) so I don't need to call for assistance.
But I hope it is an interesting city, because I will probably be here for some time

[TaSK]
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Old 04-02-2011, 05:14 PM   #15
tagesk OP
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Quote:
Originally Posted by GiorgioXT View Post
Tagesk , check also with your insurance company , in Italy most of them offer (or sometime directly include) an assistance service (that at end is Europ assistance or mondial assistance) normally valid through all UE countries.
Mine (SAI) charges 35 euro/year, and only coverage in Italy.

[TaSK]
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