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Old 08-15-2013, 11:20 AM   #1
Joined: Jul 2013
Oddometer: 7
SADDLEMEN Customer Service SUCKS!!!!

The dude at Saddlemen just hung up on me. SERIOUSLY.

I was polite and pointing out that spending $50 for UPS and then having to wait 2 weeks for them to "fix or repair" a brand new seat was not exactly the right thing to do...

Good luck if you ever need anything from them, obviously they could care less about their customers satisfaction.

The Adventure Tracks going back to Sport Tour and I'm ordering a Sargent or Corbin.
HS-LD is offline   Reply With Quote
Old 08-16-2013, 10:03 AM   #2
Joined: Jun 2010
Location: Redneck Riviera (Florida Panhandle)
Oddometer: 72

I am really sorry to hear you had trouble with Saddlemen. Maybe you just got someone having a really bad day. That is no excuse, but it happens.

We had just the opposite experience and had them build a custom seat for my wife's BMW R1200GSA Rallye. They worked with us on every detail, made some great suggestions and came up with a seat that was a perfect match for my wife's bike. We made a comment that the seat had turned out a bit taller than we had hoped and they built her another seat that was exactly what she had wanted for.

You may just want to try to catch someone else to see if you can get your problem sorted out.

Good Luck
earthroamerxvlt is offline   Reply With Quote
Old 08-16-2013, 10:05 AM   #3
Studly Adventurer
Joined: Feb 2011
Location: huntington beach
Oddometer: 560
Had the opposite experience,
Really great service, had a seat made for a BMW c650gt came out great, sales rep was outstanding
t6pilot is offline   Reply With Quote


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