Adventure Moto

[bensl]

Originally Posted by Burkey

Does this mean we can have an ADV special Enduro tank bag or fandango + coyote saddle bag super special to celebrate the love.............

i would be interested in this special.....

[Burkey]

Originally Posted by bensl

i would be interested in this special.....

Ive already got mine, rang them and two days latter got a Fandango and a great basin....real nice gear and great service

[MymoJoe]

what is the deal with ADV moto????? my mate is trying to order a shed load of gear for his new Husky 630 and there is no response... he has called a few times as well to chase them up.... My mate was going to order stuff from overseas an I talked him into one stop shopping with Adventure Moto... now I look like the goose.... Well done

No wonder people are buying overseas on the internet!!!!

[Cruz]

I was on the phone to them this morning getting measurements of the fuel bladders, only rang about 3 times before they answered.

I think they run a couple of businesses from the same place, but could be wrong on that.

[lout]

At lunchtimes their phone is usually an answering machine, most other times its pretty good....been the occassional time I've had no answer. Just ring back in an hour or so...'tis annoying but Steve is a great bloke who goes out if his way to make life easy for us and I never have the heart to whine at him!!

Perfect phone service costs money that is passed on to us..

I've used then that much I know their phone off by heart

[hahnelw]

I have had a couple of dealings with them, gearing up for a trip to the Kimberley, and always got through OK. Steve and the team have been helpful and friendly so I am a fan!

Suggest it must be an isolated incident, which can happen in a small business.

cheers


WH

[griffo1962]

no complaints from me, service was great.

[iconman]

I've used them a few times, no problem. I think the girl who answers the phone is only there certain days... Good service in my opinion.

[MymoJoe]

I just passed some feed back here to my mate Greg and he said "isolated my arse" He has sent three emails, and five phone calls. one of the five phone calls he got Steve who said he would call him back.... 1 week later... still waiting... Greg called again today and was told Steve will call him back...

Lets no loose sight of the fact the this order is:

2 x fuel tanks
1 x Rallymoto steering dampener
pivot pegs
racks ect..

this isn't a $5 order...

Originally Posted by hahnelw

I have had a couple of dealings with them, gearing up for a trip to the Kimberley, and always got through OK. Steve and the team have been helpful and friendly so I am a fan!

Suggest it must be an isolated incident, which can happen in a small business.

cheers


WH

[hahnelw]

Well not sure what is going on there but can only speak for my experiences. Is the phone and router plugged in .........

Originally Posted by mortaygo

I just passed some feed back here to my mate Greg and he said "isolated my arse" He has sent three emails, and five phone calls. one of the five phone calls he got Steve who said he would call him back.... 1 week later... still waiting... Greg called again today and was told Steve will call him back...

Lets no loose sight of the fact the this order is:

2 x fuel tanks
1 x Rallymoto steering dampener
pivot pegs
racks ect..

this isn't a $5 order...

[SteveRed]

Originally Posted by mortaygo

I just passed some feed back here to my mate Greg and he said "isolated my arse" He has sent three emails, and five phone calls. one of the five phone calls he got Steve who said he would call him back.... 1 week later... still waiting... Greg called again today and was told Steve will call him back...

Lets no loose sight of the fact the this order is:

2 x fuel tanks
1 x Rallymoto steering dampener
pivot pegs
racks ect..

this isn't a $5 order...

Hi Mortaygo... You are right mate, I have dropped the ball here. Janice who manages my office and the orders in and out has had to fly home to England urgently to see her dying mom. She left rather suddenly and we have been in a bit of a scramble to get back on top of things. My wife has been coming in to help and I am hoping by the end of it we are still talking What do they say... "If it doesn't kill you it will make you stronger!"

I did speak with Greg earlier this week and again today, I explained that as far as Safari tanks are concerned the husky tank is on back order (with RV Aqualine who manufactures them) and also I explained how I can help with the Yamaha WR250 tank. I have ordered the Husky tank and hopefully I will get it next week. Robin Box the owner is also away until Friday so until he gets back I cannot pull any favors.

I have actually found a Husky 610 steering dampener which will fit the 630 which I can do at a close out rate. However as I explained to Greg I cannot get one in at this stage for the WR250R. The Pivot Pegz have just come in today (there has been delays as KTM have clogged up their production with a large 1200 set order and we have been on back order for two to three weeks).

I have explained to Greg (His ride is not for three weeks) that I should be able to ship everything out next week rather in dribs and drabs. I am emailing him a price and have deducted shipping because of the delays which will save a fair bit as the tanks are expensive to ship.

Anyway, I see that I have not lived up to my reputation here, but I am not ducking for cover. Sometimes we do not get it right but we do try. You can always send me a PM or an email at steve@adventuremoto.com.au and say WTF!!

Cheers

[SteveRed]

Originally Posted by lout

At lunchtimes their phone is usually an answering machine, most other times its pretty good....been the occassional time I've had no answer. Just ring back in an hour or so...'tis annoying but Steve is a great bloke who goes out if his way to make life easy for us and I never have the heart to whine at him!!

Perfect phone service costs money that is passed on to us..

I've used then that much I know their phone off by heart

Yep 'lout'... the phone either goes into overdrive and some calls go to the answer machine and I usually spend the late afternoon or evening catching up on my calls or emails or answering the many query's that the girls simply cannot answer... Or some times during the day when we do not have the extra hands and we are trying to get all the orders wrapped and shipped, we switch on the answering machine.

At the end of the day, we are a small business with three staff. As we grow naturally we will have to get more staff in but that in itself is a catch 22. I think I will have to find another "Steve" who can answer the technical stuff because I am up to about fifty emails and call backs a day now.

I was on the phone to them this morning getting measurements of the fuel bladders, only rang about 3 times before they answered.

I think they run a couple of businesses from the same place, but could be wrong on that.

We do run this business alongside another business, however it is ostensibly a separate business with independent staff. A bit like RV Aqualine who makes Safari Tanks and also makes Canoes and operates Touratech Australia out of their business down in Victoria.

Hope this answers some of the questions and comments.

Cheers

Steve

[Starky14]

Steve,
I have never used your shop, service, ordered or even called. But for you to come on line here and reply to the recent posts on this thread is bloody brilliant. I may just have to use your services in the future.

Sounds to me that you are a fairly genuine person and business. Should be more like you.

[bully1]

Give him one of those " cement " t-shirts that you've got Steve

[MymoJoe]

I didn't realise you were on ADV Steve, otherwise I would of sent a PM.

I have always said, everyone is allowed to "drop the ball" it is all about how a business recovers from a mistake.... I would say you have taken the criticism well and gone over and above to make good.

Good on you, happy that Greg continued to deal with you and based on your actions here, I will be happy to take my business up with you.

Joe

Originally Posted by SteveRed

Yep 'lout'... the phone either goes into overdrive and some calls go to the answer machine and I usually spend the late afternoon or evening catching up on my calls or emails or answering the many query's that the girls simply cannot answer... Or some times during the day when we do not have the extra hands and we are trying to get all the orders wrapped and shipped, we switch on the answering machine.

At the end of the day, we are a small business with three staff. As we grow naturally we will have to get more staff in but that in itself is a catch 22. I think I will have to find another "Steve" who can answer the technical stuff because I am up to about fifty emails and call backs a day now.



We do run this business alongside another business, however it is ostensibly a separate business with independent staff. A bit like RV Aqualine who makes Safari Tanks and also makes Canoes and operates Touratech Australia out of their business down in Victoria.

Hope this answers some of the questions and comments.

Cheers

Steve