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Old 01-26-2012, 03:43 AM   #1
ciedema OP
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A little jacked of with ktm-parts.com

Edit: After doing some review of the paperwork from my freight forwarder and the differences between it and the KTM parts paperwork I now believe the package may have been damaged on the way to the freight forwarder and parts lost from the box that way.


Well I received an order from ktm-parts.com late last month to do a rebuild on my 950. Went to make a start on putting it together after receiving some other stuff from ktmtwins.com, of the 31 different parts I ordered (with various qtys), 7 where missing from the box, despite being marked of the paperwork.

Lousy attention to detail, one or two items, but 7? Not so worried about the money it is about $200 worst comes to worst I will raise a credit card dispute, but the inconvenience is really bad. Hopefully the local bearing suppliers can help me.
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ciedema screwed with this post 01-31-2012 at 02:22 PM
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Old 01-26-2012, 04:59 AM   #2
Andrejs2112
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Just be glad you didn't order from KTMCyclehutt. You would still be waiting.
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Old 01-26-2012, 05:21 AM   #3
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Quote:
Originally Posted by ciedema View Post
...worst comes to worst I will raise a credit card dispute...
Didja maybe call them about it before ya came unglued and started bashing? Was the box damaged damaged in any way?

Ya catch more flies with honey, ya know.
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Chuckracer screwed with this post 01-26-2012 at 07:32 AM Reason: chucky can't read
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Old 01-26-2012, 06:08 AM   #4
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What did they say when you called them?


You made at least 7 spelling errors in your public bashing of some of the few parts suppliers we have left.

"Lousy attention to detail, one or two items, but 7?"



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Old 01-26-2012, 12:27 PM   #5
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Quote:
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Ya catch more flies with honey, ya know.
Hey, he's honest "Cranky Bastard"

Personally, always best to call first before posting. Also I always check whats in the box against what I ordered as soon as I receive. Waiting a month just makes things difficult.
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Old 01-26-2012, 12:35 PM   #6
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Two Words

Munn Racing.

I have had him call me back personally after placing the order to let me know stuff was on back order and give me the option to wait or have him send out what he had now, he paid for the shipping on the back ordered stuff.

I only order my KTM stuff from him after having tried others.

Just my .02
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Old 01-26-2012, 01:02 PM   #7
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Being halfway around the world I e-mailed rather than called. No response so far.

Yes I have learnt my lesson about checking when I get them.
The box was a little crushed, but was well sealed with no visible openings.

I have would posted regardless of outcome, the point was about their orignal stuff up which is rather large, if their rectification is unsatisfactory I was post a follow up.

And I said a little jacked off, it not a complete rant.
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ciedema screwed with this post 01-26-2012 at 01:48 PM
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Old 01-26-2012, 07:58 PM   #8
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Quote:
Being halfway around the world
Thought so, jacked off has a much different meaning around these parts.
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Old 01-26-2012, 08:21 PM   #9
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Old 01-26-2012, 08:40 PM   #10
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Thought so, jacked off has a much different meaning around these parts.
Oh means that here as well all depends on context. :).


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The only guaranteed route to failure is the attempted solution of problems through the application of ideology.
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Old 01-27-2012, 03:53 AM   #11
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+1 I've also had great experience with Munn Racing over the years.
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Originally Posted by DSM8 View Post
Munn Racing.

I have had him call me back personally after placing the order to let me know stuff was on back order and give me the option to wait or have him send out what he had now, he paid for the shipping on the back ordered stuff.

I only order my KTM stuff from him after having tried others.

Just my .02
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Old 01-27-2012, 06:47 AM   #12
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+1

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Originally Posted by Andrejs2112 View Post
Just be glad you didn't order from KTMCyclehutt. You would still be waiting.

I waited 7 weeks with cyclehutt got the run around and a bunch of lies. Canceled the order, placed the same with CJ and got the stuff in two weeks
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Old 01-27-2012, 07:08 AM   #13
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. . . . and meanwhile in Australia . . . .

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+2 Munns Racing
MUNNRACING.COM DOES NOT PROCESS INTERNATIONAL ORDERS
International emails will not be answered or responded to.


not much good for the Brisbane (Qld, Australia) based OP.

Are KTMCyclehutt really that bad? they do ship internationally.
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Old 01-28-2012, 06:19 AM   #14
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Look at your paperwork again. The receipt will show all items ordered but anything backordered will have a checkmark in a different spot indicating the B.O. I've had items backordered from those guys before, and my card was not charged for them until they were shipped. I don't know what you're missing, but I imagine that no dealer is going to have a complete LC8 engine in parts in stock. One of their service guys is a regular on here, maybe he can shed some light?
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Old 01-29-2012, 05:12 AM   #15
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Look at your paperwork again. The receipt will show all items ordered but anything backordered will have a checkmark in a different spot indicating the B.O. I've had items backordered from those guys before, and my card was not charged for them until they were shipped. I don't know what you're missing, but I imagine that no dealer is going to have a complete LC8 engine in parts in stock. One of their service guys is a regular on here, maybe he can shed some light?
No all marked as supplied, both printed on the order and circled with a biro. The response I have received was to stick my e-mail in their call logging system and to mark it as resolved mmm not so good. I have reopened the call, but hold out little hope, have already ordered the parts with an alternate supplier. It looks it is off to Mastercard I go to raise a dispute.
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