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Old 04-12-2014, 07:29 AM   #1
Broccoli2 OP
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US side stand-switch recall letter

Just thought I would post up the entire letter for you to read.
Btw. It says 2013 I own a 2014 GSA 800. That I have had for 3 weeks





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Old 04-13-2014, 06:36 AM   #2
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The reimbursement letter didn't link correctly. Here it is again
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Old 04-13-2014, 11:07 AM   #3
HardLuck801
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Got my letter yesterday....
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Old 04-13-2014, 11:32 AM   #4
DomEOD
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Hmmm I wonder when I'll get mine? I've had my '14 about 3 weeks as well.
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Old 04-13-2014, 05:44 PM   #5
SetiRider
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Recall side stand-bike year?

I got the letter Sat. for the recall. The dealer sold me a 2014 700, now BMW tells me I own a 2013! I bought the bike end of Feb. this year, I knew the 2013 had a problem thats why I waited for the 2014 model.
The 2013 was about $2000 dollars cheaper than the 2014 and registration and insurance would be less too. I know the date the bike was built but don't know how BMW dates their model years. Anyone know? I'm sure the bank wound not be happy to know the loan info isn't accurate.
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Old 04-14-2014, 06:29 AM   #6
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Quote:
Originally Posted by SetiRider View Post
I got the letter Sat. for the recall. The dealer sold me a 2014 700, now BMW tells me I own a 2013! I bought the bike end of Feb. this year, I knew the 2013 had a problem thats why I waited for the 2014 model.
The 2013 was about $2000 dollars cheaper than the 2014 and registration and insurance would be less too. I know the date the bike was built but don't know how BMW dates their model years. Anyone know? I'm sure the bank wound not be happy to know the loan info isn't accurate.
Well...it's _not_ arbitrary. But you probably knew that. You seem to be saying you are in possession of loan/registration documents that identify your bike as a 2014, but have conflicting information from BMW identifying the same bike as a 2013.

Your VIN includes the information to identify model year. When it is entered in a computer, the model year...not the build year....is ferreted out and becomes the info used for registration and inventory.

Implying your dealer misled you and sold you a 2013 calling it a 2014 is an "interesting" first post. You won't find many others like it.
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Old 04-14-2014, 09:46 AM   #7
SetiRider
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The sticker on the bike and all the paperwork I signed list the bike as 2014. The letter from BMW tells me the bike is 2013. How can they both be right. I looked up the vin. number and it says the bike was built August 20, 2013. Where can I look to find the model year?
I sent a letter to BMW customer relations, will add answer from them later.
Thanks for the help:
Ron
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Old 04-14-2014, 03:35 PM   #8
firebolter
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Your bike is a 14, they were built in 13 like all bikes are for a new model year are built the year before, for the most part. Same with cars. Bottom line, your VIN is on the letter, get the switch changed. you have a14.
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Old 04-14-2014, 04:46 PM   #9
OlyRider
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I understand your confusion, and it seems BMW Corporate created it. The letter states their records indicate you own a "Model Year 2013" bike. Not "Production Year". The dealership has a copy of the MSO for the bike. If you are so inclined, visit them and ask to see it. You are entitled. it should take them two minutes, or less, to find it. It is in the bike's "sales packet". It will tell you the model year. It is "the bible" for your bike. Regardless of what your recall letter says. I'm pretty sure it will say 2014. If it doesn't...let us know.
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Old 04-14-2014, 05:11 PM   #10
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Is this the Norm?

Got my letter today and called my dealers service dept. They told to me to bring it in, THEN they will order the switch, THEN they will install it once it comes in, THEN they will call me when the bike is ready. So I ask them "You want me to leave the bike with you while you wait for the switch to come in then do the 1 hour R & R". They said it is their policy on recalls because they have been burned in the past ordering parts ahead of time and having no shows. I'll opt out for now.

Comments?

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Old 04-14-2014, 05:44 PM   #11
OlyRider
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Guess their customer service model is on the low side!

Just to speed things up, offer to pay for the part now (so they can order it), and get a refund when the work is performed. If they won't do this, they are not being up front with you, IMHO.
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Old 04-15-2014, 06:31 AM   #12
Pete7874
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Quote:
Originally Posted by rotorwrench View Post
Got my letter today and called my dealers service dept. They told to me to bring it in, THEN they will order the switch, THEN they will install it once it comes in, THEN they will call me when the bike is ready. So I ask them "You want me to leave the bike with you while you wait for the switch to come in then do the 1 hour R & R". They said it is their policy on recalls because they have been burned in the past ordering parts ahead of time and having no shows. I'll opt out for now.

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Sounds inflexible.

I am just going to have my side stand switch replaced next time I go for my annual service, which will be in the Fall. The dealer isn't exactly next door to me, and I'm not planning to make an extra trip just for the switch. Unless somehow the switch dies before then...
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Old 04-15-2014, 06:46 AM   #13
MotoRod700
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I may be screwed since I live in Italy with a U.S. Spec Bike ... I wonder what the local dealer will tell me, if I can translate enough to get the point accross ... maybe I'll just bypass the switch all together and save the hassle.
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Old 04-17-2014, 02:57 PM   #14
firebolter
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Your dealer is FOS. Call BMW NA and tell them to tell your dealer to order the switch and call you when it comes in or write a letter to BMW NA and copy your dealer and tell BMW how your dealer is handling it, won't last long. Your dealer sounds like a tool.
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Old 04-17-2014, 03:55 PM   #15
duffs
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Quote:
Originally Posted by MotoRod700 View Post
I may be screwed since I live in Italy with a U.S. Spec Bike ... I wonder what the local dealer will tell me, if I can translate enough to get the point accross ... maybe I'll just bypass the switch all together and save the hassle.
It’ll be a worldwide recall. The bikes affected appear to be manufactured from approx 19 Aug 2013 to Sep/Oct (2014 spec), coincidentally when BMW changed suppliers on this part (new p/n in the EPC). Seems the new supplier had a bad first run.

My dealership in London is clearly on the ball because they called me to bring it in, and I’ve not yet received the notice from BMW HQ. I had the new side stand switch put in and the bike back in my hands less than 24 hours from the time they called and was given an identical bike as a courtesy vehicle while they carried out the work. No complaints here.
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