KTM warranty repair process?

[sonoran]

I've been having some intermittent issues with the LCD display on my '10 990 Adventure so I shot some video of the problem, emailed it to local dealer and he says bring it in we'll need to look at it. OK, sounds reasonable. I roll over there a few days later and the problem isn't really showing but you can see some of the LCD segments flickering.



Service manager says we need to pull the unit off and send it to KTM for testing, it is unknown how long that will take. If they order a replacement part and ship back a working speedo then I'll be charged for a new one... it's $630.

I don't think this is a reasonable request.

Has anyone ever been in a situation where they had to ship parts back to the KTM factory to be tested before a warranty would be honored? Is this a standard practice?

I've not had any warranty claims with KTM before.

[Chuckracer]

The dealer makes the call...shit dealer.

[Cuse]

+1 on shit dealer

[ciedema]

Originally Posted by sonoran

Has anyone ever been in a situation where they had to ship parts back to the KTM factory to be tested before a warranty would be honored? Is this a standard practice?

I've not had any warranty claims with KTM before.

Not with KTM, but I have had it with other items depending on the item, especially in the case of electronics I don't think this is unreasonable. Naturally depending on circumstance.

[JTucker]

They require parts to be shipped back all the time for credit. A good dealer knows what they can send back and will take care of the problem for you, I know we would.
Instrument clusters are a known issue on their bikes and they replace them all the time.

[Pussboy]

My dealer got my new display in, i pulled the bike in and the mechanic, Marty, swapped it out right there. Thanks Wheelsports in Ohio!

Sent from my DROID RAZR using Tapatalk 2

[sonoran]

Originally Posted by JTucker

They require parts to be shipped back all the time for credit. A good dealer knows what they can send back and will take care of the problem for you, I know we would.
Instrument clusters are a known issue on their bikes and they replace them all the time.

Yep, thanks.

I think I'll just go to a different dealer.

This should be a no-brainer for warranty coverage without having to ship my speedo in first.

[Buscapé]

Easy fix...open the display, blow out the dust that comes from the circuitboard rubbing against the housing (which causes bad contacts), close display, done. This is not an unknown problem for a competent dealer (or it should not be anyway).

[Murray75]

Different dealer for sure. For me, the dealer took pics of the funky cluster, emailed them off to KTM N.A. for warranty verification, and had the green light for warranty work within a couple hours. Your picture should be proof enough - no need to send that off for testing.

[sonoran]

Originally Posted by Buscapé

Easy fix...open the display, blow out the dust that comes from the circuitboard rubbing against the housing (which causes bad contacts), close display, done. This is not an unknown problem for a competent dealer (or it should not be anyway).

Thanks for posting this!!

If you look closely at the picture I posted there is some white dust which can be seen on the inside of the lens. I took it apart, sprayed the internals liberally with a can of compressed air and a whole lot of white dust came flying out.

Installed it back on the bike and it looks to be functioning 100%!

Out of curiosity-- for those who have replaced the instrument cluster- did that reset your odometer to zero?

[Katoom72]

Originally Posted by sonoran

Thanks for posting this!!

If you look closely at the picture I posted there is some white dust which can be seen on the inside of the lens. I took it apart, sprayed the internals liberally with a can of compressed air and a whole lot of white dust came flying out.

Installed it back on the bike and it looks to be functioning 100%!

Out of curiosity-- for those who have replaced the instrument cluster- did that reset your odometer to zero?

KTM needs to know the current milage and programs that number into it. I had a 2008 Superduke R speedo replaced after a crash. The digit's went crazy due to the impact of the bike.

[FYYFF]

I don't know what is the outcome of your problem since it has been couple months but I had a similar problem with LCD display on my '10 990Adv and the dealer changed it (twice) under warranty with no problem or hassle.
Funny thing, I found this thread searching Western Extended Warranty because I have an extended warranty with them and see if they cover something on my bike.
BTW, nope, they don't reset the odometer.
Anyways, hope your problem is solved...