Bad times with Touratech

[subybaja]

Uh huh, like I said, TT was trying to help the OP get his order through. I guess they could have just said "Call Visa, then call us back when your account addresses are set up right."

['05Train]

Originally Posted by Iball

It's actually not. Banks ask for IDENTIFICATION, not specially a driver's license but that's the usual method. They shouldn't be making copies of it either - mine didn't.
They just matched a face with a name to verify my identity (in person) and put my money into a new account.
Credit card companies usually don't care about licenses anymore - they just want your SSN, home address, and bank info so they know they're going to get their money eventually even if they have to track you down to get it.

Think of it this way: what if the ADVrider forums demanded a copy of everyone's driver's license to PROVE that they were licensed to ride a motorcycle prior to signing up?

Would you do that as well?

Also, just what are TT's security and privacy policies when it comes to this? Do they file it away or do they destroy it?
Just how do they destroy it? Do they shred it or do they just toss it in the trash?
Seems to me that almost none of you know these things but are more than happy to email/fax copies of your driver's licenses and other personal info (such as SSN too perhaps?) just because a "vendor" emailed you and said to.

But hey, if this isn't important to anyone here then feel free to PM me links to copies of all your driver's licenses so I can utilize that info to snag your social security number, then open some bank accounts, get some credit cards, and basically trash some financial lives.

Now, name me another motorcycle accessory vendor you've dealt with that asked for a copy of your driver's license when you tried to buy something online?
I'd really like to know who they are myself so I can avoid them like the plague.

Dude, take a deep breath and think for a moment. TT did exactly what you wanted them to do, you're throwing a tantrum over nothing. You can keep bringing up things that have nothing to do with credit card security, but that does nothing other than make you look ridiculous.

We're not talking about an internet forum, we're talking about an internet retailer. They shouldn't be sending stuff to your address if it doesn't match what's on your credit card.

[Lonestar2112]

Originally Posted by WVhillbilly

It is to help prevent credit card fraud, no one is trying to steal your identity.

Ordering something and having it shipped to another address is the easiest way to run up thousands of dollars on your card.

They were just trying to make sure you were who you said you were.

I hate to say this is BS.

My CC (mailing address) is different than my physical delivery to address. I HAVE NEVER HAD a company ask for a DL to be faxed to them. Ordered Dell computers $2K+, panniers for the bike, Tires for the BMW car $1500+.

In this case TT is out of touch.

[SQD8R]

You send your credit card info over the internet no problem but baulk at them wanting to verify your identity since it is not connected to the address on the credit card... and that is considered a bad time at TT. OK...

I've had my credit card refuse an order for that exact reason; I often use an American address which is roughly 120 km from my home address. No I'm not surprised this has been done and is likely to become more common.

[WVhillbilly]

Dunno, I don't work at TT. It's their policy, not mine.

I just get things shipped to my house, easier that way.

If the OP had the address on file there previously there should have not been any problem.

[_cy_]

bears repeating again... BS!!

what if I'm on a road trip and need a part Fedx to me?

according to VISA, all merchant needs to verify is billing and ship to address. worst case call credit card company who will quickly verify your situation. providing you call credit card company before ordering.

some folks may not care who's got a copy of their drivers license. those same folks are the most likely candidates for identity theft. Don't ever post your social security number on any web form. it's almost impossible to recover from identity theft once your drivers license and social security number is compromised.

it's easy to get another drivers license number, but you cannot get a new SS number.
how would you like it .. if a scamer filed for your tax refund? Ask the IRS what a HUGE problem identity theft has become?

------------------------------
If you have done all you can to fix the problems resulting from misuse of your Social Security number and someone still is using your number, we may assign you a new number.
You cannot get a new Social Security number: To avoid the consequences of filing for bankruptcy;

• If you intend to avoid the law or your legal responsibility; or
• If your Social Security card is lost or stolen, but there is no evidence that someone is using your number.

If you decide to apply for a new num*ber, you will need to prove your age, U.S. citizenship or lawful immigration status and identity. For more information, ask for Your Social Security Number And Card (Publication Number 05-10002). You also will need to provide evidence that you still are being disadvantaged by the misuse.

Keep in mind that a new number probably will not solve all your problems. This is because other governmental agencies (such as the Internal Revenue Service and state motor vehicle agencies) and private businesses (such as banks and credit reporting companies) likely will have records under your old number. Also, because credit reporting companies use the number, along with other personal information, to identify your credit record, using a new number will not guarantee you a fresh start. This is especially true if your other personal information, such as your name and address, remains the same.

If you receive a new Social Security number, you will not be able use the old number anymore.
For some victims of identity theft, a new number actually creates new problems. If the old credit information is not associated with the new number, the absence of any credit history under the new number may make it more difficult for you to get credit.

http://www.ssa.gov/pubs/10064.html

[MJS]

Cy, you don't get it. When I process a CC transaction I don't call Visa. I enter (either swipe or key in) the card information. That info is sent to my CC processor. They approve or deny the transaction. Calling Visa doesn't change the way my processor's computer handles the transaction. Even if I were to call a Visa customer service rep they could not effect the transaction. They can answer your questions when you call however they can't talk to the processing computer.

If a customer disputes a transaction, Visa immediately pulls the funds out of my account. Usually before I would even receive notice of the dispute. If the dispute is decided in my favor the funds then get re-deposited in my account. If not then the funds and my merchandise are both gone.

TT was just protecting themselves from possible fraud. And probably because of a previous experience. You may not agree with them and that's OK.

I agree with you about not giving out your SS number. And to be clear, according to the OP, it was not asked for. But you already give it to employers, banks, loan companys and others that may or may not have secure record storage. How many employers just throw job applications in a file or worse, the trash can?

Cheers

[_cy_]

Originally Posted by MJS

Cy, you don't get it. When I process a CC transaction I don't call Visa. I enter (either swipe or key in) the card information. That info is sent to my CC processor. They approve or deny the transaction. Calling Visa doesn't change the way my processor's computer handles the transaction. Even if I were to call a Visa customer service rep they could not effect the transaction. They can answer your questions when you call however they can't talk to the processing computer.

If a customer disputes a transaction, Visa immediately pulls the funds out of my account. Usually before I would even receive notice of the dispute. If the dispute is decided in my favor the funds then get re-deposited in my account. If not then the funds and my merchandise are both gone.

TT was just protecting themselves from possible fraud. And probably because of a previous experience. You may not agree with them and that's OK.

I agree with you about not giving out your SS number. And to be clear, according to the OP, it was not asked for. But you already give it to employers, banks, loan companys and others that may or may not have secure record storage. How many employers just throw job applications in a file or worse, the trash can?

Cheers

BS.. it's you that doesn't get it. the entire issue is TT wanting a copy of someone's drivers license before shipping to another address. once someone has a copy of your main ID, you've lost permanent control of where your ID goes.

there's quite a difference between working at a bank vs a merchant. nothing is totally secure, but a Bank's security procedure would be worlds apart from security at a merchant. again.. NO way I'm sending a copy of my drivers license to any merchant!!.

plain and simple... the world has changed. it's not been that long ago where folks would engrave their SS numbers on everything. with the advent of the web... it's a new world. now anyone with a copy of your drivers license has enough data to do some serious damage. would never put my SS # on any job application. SS provided upon hiring will do.

there is NOTHING wrong with anyone wanting to protect themselves from fraud. all any merchant needs to do is simply call VISA to verify transaction is valid. one would think a $2k order is worth taking a few minutes out to call VISA. don't think anyone would object to calling their credit card company to allow merchant to verify transaction is a valid one.

charge back risks comes with using credit cards. all one can do is follow credit card guidelines or stop accepting VISA/MC. yes I speak from personal experience. accepted credit cards for 10+ years at my own business, routinely for $2k amounts.

wanting a copy of your drivers license is flat unreasonable!

[Too_Tall]

Originally Posted by _cy_

once someone has a copy of your main ID, you've lost permanent control of where your ID goes.

Maybe you should retire to the woods, start growing a beard and raise your own livestock...you know...every time you pay for meat in the supermarket the CORPORATIONS steal your ID!

What TT did is take a huuuge order, and try to verify your shipping adress that is, to put it mildly, a bit exotic (close to the Iraq border etc) before they ship 2.000,00+ USD worth of goods. So they try to protect themselves aswell as you by asking for verification.

Touratech has always had a very strong aftersale service. Sorry it didn't work out for you.

[_cy_]

Originally Posted by Too_Tall

Maybe you should retire to the woods, start growing a beard and raise your own livestock...you know...every time you pay for meat in the supermarket the CORPORATIONS steal your ID!

What TT did is take a huuuge order, and try to verify your shipping adress that is, to put it mildly, a bit exotic (close to the Iraq border etc) before they ship 2.000,00+ USD worth of goods. So they try to protect themselves aswell as you by asking for verification.

Touratech has always had a very strong aftersale service. Sorry it didn't work out for you.

whooaaa... you must be one of those folks who think those of us that take prudent steps to prevent identity theft should wear tin foil hats....

there's a HUGE stretch between paying for meat at supermarket by showing your ID vs letting someone keeping a copy of your drivers license. if that supermaket requires you to leave a copy of your drivers license to pay. I'd be shopping somewhere else.

again.... there is NOTHING wrong with TT wanting to protect themselves from fraud. also this has zip to do with what TT does after the sale.

in certain states, it is illegal to make a photocopy of a driver’s license.

[Too_Tall]

Originally Posted by _cy_

there's a HUGE stretch between paying for meat at supermarket by showing your ID vs letting someone keeping a copy of your drivers license.

Agreed, it was a bit overreaching, my apologies.

Meanwhile, your prudency has earned you a refund of 2.000,00 USD and no Touratech farkles for your bike. Nothing is stopping you from "protecting" your ID if you want to. But don't slam a well known and well respected company simply because YOU choose to not comply with their demand in order to protect themselves and yourself of a fraudulent transaction.

So, the lesson is;

1. When the rich Nigerian oil magnate turned security chief who happens to be the presidents adviser wants to send you 10.000.000,00 USD as an inheritance, and he asks for a copy of your driving license, you say no. That's prudence. And wise.

2. When you want to buy products online using your CC and a well known well respected company with excellent enduser rep asks you for a copy of your driving license, you say no. That's your choice. And silly, and not worth writing a scathing review for.

Again, sorry it didn't work out for you...after you decided not to go ahead with the transaction

EDIT so what is this about? Not about TT protecting themselves, not about aftersales...so what is it about?

[Garp]

Originally Posted by Too_Tall

Maybe you should retire to the woods, start growing a beard and raise your own livestock...you know...every time you pay for meat in the supermarket the CORPORATIONS steal your ID!

What TT did is take a huuuge order, and try to verify your shipping adress that is, to put it mildly, a bit exotic (close to the Iraq border etc) before they ship 2.000,00+ USD worth of goods. So they try to protect themselves aswell as you by asking for verification.

Touratech has always had a very strong aftersale service. Sorry it didn't work out for you.

+1.

The people in the Tin Foil hats are really coming out of the woodwork on this one. Fun to watch.

[UAS]

Seems like there should be a mutually agreeable alternative, not sure what that might be though. Both the OP and TT are caught between a rock and a hard place, the OP wanting his stuff and TT trying to make sure they are paid.

But I agree with the OP that I would not send a copy of my drivers license.

For ammo er cookies, I had an over 21 ID and signature required for delivery by UPS/FedEx option in lieu of the drivers license.

[macadamia]

to the OP...

Dude, you are in the military... you have no resonable expectation to any privacy whatsoever...

and for TT to ask you to prove you and your card match is a resonable request... maybe instead of ranting about it here, you could have voiced your concern to them, recommended an alternative method of verification, and then chosen to complete the transaction or not... By venting here, you open yourself up to asshats like me who really don't have anything constructive to add to the original post...

[GSguy]

OP, have you ever had the CC info stolen and then charges made against your account? That is way more of a headace then dealing with a little verification.

Good luck with your travels.