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Old Today, 09:57 AM   #1
jfman OP
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Joined: Mar 2012
Location: Montreal, Canada
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Automatic renewal and CC billing from Spot without notice

Hello all,

I am leaving on a trip in a month and knowing that my yearly subscribtion had ended in september I logged on their site to reactivate my device.

Once logged in I see that they had kept my account active and billed my card back in september at full price (last year I used the promo code to save 50$)

They never sent me a notice, they just renewed and billed my card. Thiey did produce a bill in my account but I had no way of knowing until I logged on in there.

Can they even do that? I did not need the service from september to late december and I very unhappy about this.
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Old Today, 01:48 PM   #2
udoggie
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Did you sign up for auto-renewal? (I believe that it is the default.)

If so, then yes, they can as you gave them permission to.

-UD

P.S. You haven't checked your credit card statements since September?
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Old Today, 01:49 PM   #3
LimitedSlip
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Location: Corvallis, Oregon
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I got an email notification that my renewal is coming up. Is your email address up to date?
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Old Today, 02:57 PM   #4
jfman OP
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Yep and I archive everything.... Cant find any email besides ones from password retrieval etc...
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Old Today, 02:57 PM   #5
jfman OP
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Quote:
Originally Posted by udoggie View Post
P.S. You haven't checked your credit card statements since September?

Guilty
__________________
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2012 Versys 1000
Tour of the American West 2013
Alaska 2014: Hotel Budget Zero
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