ADVrider

Go Back   ADVrider > Bikes > GSpot > GS Boxers
User Name
Password
Register Inmates Photos Site Rules Search Today's Posts Mark Forums Read

Reply
 
Thread Tools Search this Thread Display Modes
Old 09-09-2012, 04:28 PM   #31
Undermoose OP
Adventurer
 
Joined: Jun 2012
Oddometer: 83
Eek It's hard to say...

Quote:
Originally Posted by The Evil Twin View Post
Gotcha. Thanks, I haven't quite fully gotten to understand my little moose yet. Sounds like a tube was not true if new seals leaked, or they were damaged on install. I've done that Happy you now have your ride back!
It's hard to say seeing as my dealer only told me they replaced the forks and not specifically what the problem was.

I'm a little concerned as the first words out of their mouth when I picked it up was they replaced the tubes only, and then corrected themslves and the entire fork was replaced. I saw the slider outside my old fork lying on the lift while waiting for parts, so now I suspect I'm not being given the entire story. It doesn't matter as long as it's fixed, but the dealer hasn't provided up repair paperwork yet. I got the "you're all set", and "no paper work needed" when I picked up the bike. It was a very busy Saturday morning as dealerships usually are, so I chalked it up to that... Really has me uneasy when the thing isn't documented properly though.

So, a couple hundred miles today, no oil beads at the seal but I do see an oil film on the forks again... Uh oh...

Undermoose screwed with this post 09-09-2012 at 04:59 PM
Undermoose is offline   Reply With Quote
Old 09-09-2012, 05:23 PM   #32
Izzy3
Freak of Unnature
 
Izzy3's Avatar
 
Joined: Aug 2011
Location: NoVA
Oddometer: 128
Filmed

Mine gets film, but it doesn't pool. The dealer fixed my fork seal, no questions asked. 2K more miles and still fine.
__________________
'12 R1200 GSA
Izzy3 is offline   Reply With Quote
Old 09-09-2012, 07:13 PM   #33
Undermoose OP
Adventurer
 
Joined: Jun 2012
Oddometer: 83
Question So they fixed it when you saw a film of oil?

Quote:
Originally Posted by Izzy3 View Post
Mine gets film, but it doesn't pool. The dealer fixed my fork seal, no questions asked. 2K more miles and still fine.
So they fixed it when you saw a film?
Undermoose is offline   Reply With Quote
Old 12-27-2012, 05:45 PM   #34
Izzy3
Freak of Unnature
 
Izzy3's Avatar
 
Joined: Aug 2011
Location: NoVA
Oddometer: 128
Pooled on top

No, it started as a wet film and then started pooling on top of the shock. I kept dabbing it up but after a few rides that got old and I took it in with a nice display pool up on top. Then they fixed it. Sorry for the delayed response.
__________________
'12 R1200 GSA
Izzy3 is offline   Reply With Quote
Old 01-02-2013, 01:42 AM   #35
Undermoose OP
Adventurer
 
Joined: Jun 2012
Oddometer: 83
Just had oil appear in the cold weather again..

Quote:
Originally Posted by Izzy3 View Post
No, it started as a wet film and then started pooling on top of the shock. I kept dabbing it up but after a few rides that got old and I took it in with a nice display pool up on top. Then they fixed it. Sorry for the delayed response.
They said they replaced my entire fork, but film started immediately again. No pooling all this fall, but took a ride in December after the bike sitting a couple of weeks, it was 40 degrees out so not freezing, but at the end I noticed two small dots of oil at the seal along with some film.

I'm going to wait until spring, but looks like I may have a lemon on my hands...
Undermoose is offline   Reply With Quote
Old 03-16-2013, 01:07 PM   #36
Undermoose OP
Adventurer
 
Joined: Jun 2012
Oddometer: 83
Cry Left one pooling oil, right one suspect but OK at the moment...

It's happening again, noticeable oil at top of seal again...

Went back dealer and was informed it's out of their hands now and BMW has to decide how to handle it. I can understand the dealer perspective, they've tried to repair it multiple times, and said they ate the expense of a fork replacement last September. Now it's happening again and told I can't even get the seals replaced without BMW's direct involvement.

My dealer didn't produce a repair report when they swapped the forks last September, and when I asked for paper work at picked I was told there is none as it's a warranty repair... I'm not getting a warm fuzzy from this...

I have looked at every R1200GS that is on the lot for service when I'm at the dealer and have never seen another one with the issue, but did see it on a used R1200R for sale at a dealer once. Why am I so lucky?

$20k vehicle and can't fix a leaking fork seal , this issue started after about 1,000 miles on a brand new bike... I simply have to pursue this to resolution...
Undermoose is offline   Reply With Quote
Old 03-16-2013, 02:49 PM   #37
cjack
Studly Adventurer
 
cjack's Avatar
 
Joined: Nov 2005
Location: Illinois
Oddometer: 830
You probably know this but there is required paper work for BMW warranty repairs.
__________________
My other bike is a BMW
Jack
RA & MOA #224
cjack is offline   Reply With Quote
Old 03-16-2013, 05:01 PM   #38
Undermoose OP
Adventurer
 
Joined: Jun 2012
Oddometer: 83
Yes, but..

Quote:
Originally Posted by cjack View Post
You probably know this but there is required paper work for BMW warranty repairs.
Apparently the dealer filling out paper work for BMW warranty doesn't mean they have to produce the paper work for me. I find it entirely adversarial to not provide me with a copy of the repair receipt even if no cost to me. Record keeping, anyone heard of it? I probably should not have picked up the bike without it, but the owner wasn't there that day so figured I'd get it later, no dice. Good thing I recorded the event with BMW customer service.

The dealership is a good one though, but doesn't mean there isn't a thorn in their side they'd just assume go away since best effort repairs aren't working.

I'm in lemon law territory now, four times for the same issue in under a year & the law says under two years... What a headache for a minor issue, but it's a $20,000 vehicle...

Undermoose screwed with this post 03-16-2013 at 05:09 PM
Undermoose is offline   Reply With Quote
Old 03-16-2013, 05:41 PM   #39
cjack
Studly Adventurer
 
cjack's Avatar
 
Joined: Nov 2005
Location: Illinois
Oddometer: 830
After retiring, I part timed at a dealer and actually never considered whether we actually had to give the customer a warranty receipt. However it would seem riduculus and maybe even not according to statute not to. The warranty receipt was a standard part of the multiple copies of the finished work order and the customer's receipt did not show costs, but did show repair details...parts and what was done.
Made sense to me.
__________________
My other bike is a BMW
Jack
RA & MOA #224
cjack is offline   Reply With Quote
Old 03-16-2013, 06:00 PM   #40
Undermoose OP
Adventurer
 
Joined: Jun 2012
Oddometer: 83
Yup

Quote:
Originally Posted by cjack View Post
After retiring, I part timed at a dealer and actually never considered whether we actually had to give the customer a warranty receipt. However it would seem riduculus and maybe even not according to statute not to. The warranty receipt was a standard part of the multiple copies of the finished work order and the customer's receipt did not show costs, but did show repair details...parts and what was done.
Made sense to me.
Yup, I'm adversarial not receiving that paper work, but they're in defensive because I contacted BMW customer service after not having my bike for 3 weeks waiting on parts mid-August to September after buying it in June and having it in their shop for the 3rd time.

They did give me a loaner, but it ruined vacation plans... not happy here, but love the motorcycle. I'd like to put this leaking fork seal issue behind me, at least for a reasonable amount of use, we're talking week 1 here of ownership when it started. Sheesh.
Undermoose is offline   Reply With Quote
Old 03-19-2013, 06:07 PM   #41
Undermoose OP
Adventurer
 
Joined: Jun 2012
Oddometer: 83
Eek Here we go again lol

At this point BMW has apparently backed off not warranty replacing the seals again.

The dealer claims to have eaten the cost of the fork replacement last year after multiple attempts to fix the problem. They say BMW denied the claim on the forks so they just ate the cost and did it. Unfortunately the seals are leaking again for the fourth time...

At this point however BMW reportedly has agreed to replace the seals as often as needed because of the dealer taking that step. BMW just said "replace the seals as often as needed" under warranty.

I don't know what to think now. This is my first BMW motorcycle and the seals started leaking after 1000 miles... 8500 miles now...
Undermoose is offline   Reply With Quote
Reply

Share

Thread Tools Search this Thread
Search this Thread:

.
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On

Forum Jump


Times are GMT -7.   It's 06:33 AM.


Powered by vBulletin® Version 3.8.5
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
Copyright ADVrider 2011-2014