NEW Tiger 800 xc DEAD for 3+ months (now resolved)

[kag]

I looked at the Triumphs and was impressed,,,,so glad I passed on them. Last thing I need is a hassle on warranty terms if I buy a new bike.. When it comes time to get my wife an Adv bike a Yahama or Suzuki is the way I will go unless she wants to get another Uly like mine.

[phillipsrog]

Austin, thanks for the contact information. I'm still waiting in the wings to get mine fixed, and I've been waiting since April. In the meantime, we got a Triumph dealership back in Boise. I'm a little hesitant to take mine into our new dealer for fear of having my bike tied up for months in the shop, which is why I contacted Peter.

I've been patient with Triumph on this one. The immobilizer problem is obviously not common or simple. I'm really hoping Triumph can figure out how to fix it and make things right for both of us.

Roger

[Tigerpawed]

One accessory you can ask for is an official service manual for your Tiger. At least it will give you enough information to ask intelligent questions as your dealer attempts to repair your bike, assuming you are interested in knowing what goes on under the skin. Good luck.

[Lloyd574]

Trade it and get on with your life!!

[phillipsrog]

I bought the service manual right when this started so I could try some basic troubleshooting, but going the DIY route really wasn't an option without investing in a bunch diagnostic tools, and even then you're limited because only dealers can do a lot of the testing.

For those who won't buy a Tiger, it's your call. I still look forward to riding it every day and I'm confident this problem will eventually get resolved. I will still have a great bike when the problem is a distant bad memory.

[Maggot12]

I emailed the guy saying he should give you your money back, and your problem is spreading throughout the Internet.

I've never considered a triumph motorcycle and wouldn't buy one but I'm sitting in a hotel in CO reading threads I wouldn't usually read.

good luck

[hecpilot]

Originally Posted by WormShanks

I'm still curious if you were getting new keys along with the new immobilizer units. It seems possible that a bad key would explain what you were seeing, especially if the same key was used throughout your ordeal.

One of the new owners on the T1200 site had similar problems. Bad keys made it worse. Might be worth looking into.

[MookieBlaylock]

Originally Posted by Lloyd574

Trade it and get on with your life!!

huh? just take a 2 or 3$k hit?

[bouldertag]

Well this is very frustrating, and I am very sorry for the OP.

I have been going to that dealership for a while looking and deciding on the Tiger XC and going to another Yami shop for the Tenere.



This is how Triumph Corp. is going to treat there customers and the only Triumph Dealer near me wont immediately take care of you by a free rental bike, or simply say ya we will deal with triumph company lets replace your bike as you just paid 13k + cash to purchase from us and trust us as a dealer. Give me a break the Dealers are in a position to return a bike more easier then a customer.

Then this dealer is out for me and ends my desire for this brand of bike.

This was the main reason I have been hesitant pulling the trigger on the triumph due to how will Triumph corp and the dealer support me if I have any issues with the bike concerning [U]Factory failures and or self induced damages.

I truly wanted a lighter bike then the Tenere but I cant afford to deal with any serious issues like this.

ya maybe Yamaha corp might treat me the same way but I know the local shops and I know they wouldn't leave me stranded like this. And they actually still talk to me after going in 5 times a month to review the tenere. This BMW/TRIUMPH Dealer in Sandy ignore me now after i didn't purchase from them the first day I was there. So every time i go back to look at the bikes they are snaughty to me and wont waste there time when i ask about recalls being done or know about issues such as stalling bikes etc..

My heart goes out to you and hope this gets resolved soon, plus compensation.

boulder

[Gregster]

Originally Posted by bouldertag

...ends my desire for this brand of bike...

Me too. Going to look at other options.

[TN3Sport]

Wow, This thread might be a deciding factor for me.
Going to monitor it closely to see how things get resolved.
In my new bike shopping, its been a toss up between the Tiger 800xc and the Beemer.
Tiger has more HP at less weight, bigger gas tank, more watts, etc.

But, a bike that will not function has no benefit.

I hope this is an isolated incident.

[bouldertag]

I hope this is an isolated incident.[/QUOTE]

Pretty much is with a few others with kind of the same hiccups but not fully like this. I can deal with issues but the non resolve of company support and dealer support is my issue here.

They need to replace/repair bike or refund asap!! True customer service! Being this new of a bike and OP has had it for a short term like this there must be a resolve. Both are milking the OP of his time, money, trust and enjoyment ....

boulder

[bouldertag]

Originally Posted by Lloyd574

Trade it and get on with your life!!

What!!!??

That is not an option! They wont ever do such a thing. Ya trade it in they might give you 1k for it as is....


He has already asked that which is the same as replacing the bike in theory.

boulder

[aarlint]

The new immobilizer threw a different error then the first one and this was during the key pairing process (if i understood correctly) Nobody had seen this error code before and a screenshot was requested by the UK and the service headquarters here in the US from the dealer. The dealer sent the screen shot in last Thursday the 5th and neither I nor the dealer have heard back from headquarters.

[Rob Dirt]

I would be calling everyday. Insist on talking to Peter & say, "it's me again. I still don't have anything for my $13,000".
The squeaky wheel gets the grease. I don't get on Myface, but I've read they reply to people that post on their Myface page.