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Old 07-15-2012, 05:27 PM   #31
LDRydr
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Joined: Sep 2010
Location: Vancouver WA USA
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Guess I'll chime in here with my .02 since I happened to pop in at Trail's End last month on my Super Tenere after "doing" Deadhorse. I didn't need any service (after all, I DO ride a Yamaha ) but I did hunt down Justin because I'd seen his post here about hosting a post-D2D BBQ at the dealership. I figured somebody willing (crazy enough?) to do something like that must be a stand-up guy. He spent more than a few minutes of his precious time going over some local rides and places to visit I might want to check out. Thanks to him I got to visit Chena Hot Springs and the antique car museum at Fountainhead, both great stops while I killed some time in town.

And Justin introduced me to a few of the local Team Pterodactyl, including Fighter. I did have to wipe their drool off my S-T after they had a look at it and lusted over my fuel-cell in the parking lot, but that's another story..

I don't really have anything to add about the dealership service, but relationship-wise I'd have to say they're above-average in my book. Thanks Justin!
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Old 07-16-2012, 06:41 PM   #32
ParrishDakar
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Originally Posted by Fighter View Post
PDakar, 'bout time you showed up.
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Old 07-16-2012, 07:04 PM   #33
ParrishDakar
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Talking Ride It Like You Stole It!!

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Originally Posted by Spousal Unit View Post
Be nice to him Fite, no doubt he was once again picking up what is left of the bike....
The things I do to get a little attention!
Every dent, ding, and broken part brings back fond memories of great rides with great people! Come to think of it, taking pictures might be a cheaper way to save those memories!

Like Fite says: "Go long... go fast... take no prisoners. Ride hard or stay home!"
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Old 07-16-2012, 07:21 PM   #34
ParrishDakar
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Originally Posted by crash!!! View Post
I have personally watched parrishdakar (formerly Parrish69) pick up that pig many times. He could teach a course on properly crashing and repairing a BMW with only a water bottle and zip ties. That is a hard skill to acquire!
I have to thank some of the Gruvers and Team Pterodactyl for helping put me back together and imparting some of there collective wisdom to me during D2D.
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Old 07-17-2012, 09:10 AM   #35
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Laugh

Not to mention bestowing a really cool new nickname!
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Old 07-17-2012, 11:24 AM   #36
AJ990R
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Thumb Parish Dakar!

Quote:
Originally Posted by ParrishDakar View Post
The things I do to get a little attention!
Every dent, ding, and broken part brings back fond memories of great rides with great people! Come to think of it, taking pictures might be a cheaper way to save those memories!

Like Fite says: "Go long... go fast... take no prisoners. Ride hard or stay home!"
Recently traveled through Fairbanks/Canada from the midwest, & couldn't believe the amount of random bikers I meet along the way doing the same thing I was(small window for good weather I'm betting!). Stopped @ Trails End after D2D, very friendly staff. They even offered to ship back my old jacket that was not working out. Meet random travelers there as well. That Justin guy is alright in my book!! I pushed off the major service on my bike until after my journey...My bike & new jacket will never be the same after two days on the Dalton...in the rain! Good times

AJ
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Old 07-31-2012, 12:35 AM   #37
interiorak
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Location: Alaska
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I'm a local Fairbanks rider . . . spend my time riding not reading . . so i'm late to the party . . . thought i'd chime in anyway. I have six bikes (four beemers . . . airheads to oilhead to F800.) I take my place in the service line just like any other rider . . . and that line can be long in the summertime. They work on them all equally well. Nobody i know there is twiddling their thumbs . . . especially in the riding season. Nick is a busy man who knows what he is doing. Demetri has bypassed me in line a couple of times too keep long distant riders on the road . . . always gives me a heads up as to what's happening . . . i've no problem with that. They all definitely love Harley . . . but business is business . . . and they have always been fair to me. Sorry things didn't work out well for you. Take a deep cleansing breathe . . . and just ride . . . it'll get better. Respectfully
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Old 08-01-2012, 01:28 PM   #38
tvbh40a
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Bummer for the GS owner

It is really to bad the dealer couldn't help you out after all the previous communication.

This happened to me when I was in Alaska first of July and it was pouring rain. Seems every biker in the western hemisphere wants there bike worked on when it is cold and wet! But what he did do was tell me of a local down the road who was not that busy and would take care of me. Different brand dealer? Yup. Did he have a lift and could change my oil? Yup. Could I have done all this myself? Sure, but I was cold and tired. Did I warm up in his store and buy a few items from him while I was there, ABSOLUTELY! Will I go back to Alaska again, you bet, only with a lot more room on my credit card....
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tvbh40a screwed with this post 08-01-2012 at 02:01 PM Reason: spelling
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Old 09-02-2012, 11:40 AM   #39
scooteraug02
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Quote:
Originally Posted by TheSeeker View Post

Lastly: To GSA owner's "friend": I'd like to hear your suggestions for how to better run a powersports business that sees 85% of it's motorcycle business in 3 months time. trailsendbmw@gmail.com


Cheers all and be safe out there!

-Justin
Justin
I don't own a business and not related to the OP or his friends, but if I saw 85% of my business in 3 months I would not have lower 48 hours M-Sat: 9:00 a.m. 6:00 p.m. Sun: Closed


Is this your shop http://www.outpostalaska.com/index.htm it has the same address as Trails End BMW but Trails End has no website I can find. Trail's End BMW 1450 Karen Way, Fairbanks AK 99709-4650

From the OPs post his friend called several times making sure all was ok. He gets to your place and is told it's first come first serve followed by we can't do the 6K service but we might be able to change your oil. I would be upset too if your shop treated me that way. I don't think you understand the needs and issues of your seasonal customers.

Have you ever ridden to the lower 48 from Fairbanks?
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Old 09-02-2012, 12:45 PM   #40
KHuddy
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Laugh

Justin's response may be delayed until after he gets back from his latest ride to the lower 48.
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KHuddy screwed with this post 09-02-2012 at 03:52 PM
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Old 09-02-2012, 01:47 PM   #41
Alcan Rider
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Well... I was riding in Atlanta just a few days ago (yes, from Alaska) and would rather wait a few in Fairbanks than try to just find a dealer in Atlanta! The ratio of motorcycles to cars and truck in Atlanta is infinitesimal compared to that ratio in Fairbanks (or Anchorage).

Not to sound argumentative - but unless you have operated a motorcycle service shop in Alaska - any city - you really don't have a clue. It's an entirely different ballgame.
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Old 09-03-2012, 12:27 PM   #42
scooteraug02
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Originally Posted by Alcan Rider View Post
Well... I was riding in Atlanta just a few days ago (yes, from Alaska) and would rather wait a few in Fairbanks than try to just find a dealer in Atlanta! The ratio of motorcycles to cars and truck in Atlanta is infinitesimal compared to that ratio in Fairbanks (or Anchorage).

Not to sound argumentative - but unless you have operated a motorcycle service shop in Alaska - any city - you really don't have a clue. It's an entirely different ballgame.
Not trying to argue but if 85% of ones business comes in 3 months of the year I would expect him to be open more hours and not turn preplanned customers away. Just a potential customer's point of view.

There is a guy in Fairbanks selling tires and doing other service. He is open 24 hours a day May thru Sept making good money. I guess he doesn't know what he is doing.

It's good idea to step on the other side of the counter once in a while and evaluate your operation.

I went to the Suzuki shop on Van Horn for some stuff. My gps showed they were near Lathrop St. I asked if they were near Lathrop. Nope never heard of it. When I left the shop the first big street with a huge sign was Lathrop St. half a block away, running a business in Fairbanks!
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Old 09-03-2012, 03:46 PM   #43
Ullr
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How the hell can anybody ride their motorcycle all the way to Alaska and then have to ask directions when they're looking at their fucking GPS?
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Old 09-03-2012, 04:21 PM   #44
KHuddy
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You are assuming that work is only done during the posted open hours. I can assure you that Dimitrios, Nick and the rest of the service guys work many nights and their days off trying to keep riders on the road. As Alcan Rider said, you do not know what you are talking about.
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Old 09-03-2012, 05:08 PM   #45
Cubdriver
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Location: Palmer, Alaska
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Originally Posted by Ullr View Post
How the hell can anybody ride their motorcycle all the way to Alaska and then have to ask directions when they're looking at their fucking GPS?


Nobody ever does THAT on a KLR or a DR!

New concept. Open a Motorcycle Shop. Locals only. Then the loyal year rounders do not have to get bumped out by all the travellers in the summer, and we don't have to spend time defending our local service center from the malcontents who think Alaska is some kind of cake walk when they come here.
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