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Old 08-01-2013, 07:10 AM   #946
hooliken
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Originally Posted by davidbeinct View Post
Preparing to get flamed here, but why didn't you just ask for the oil? Why muddy the waters with mentioning a brand they don't carry? When I need consumables like oil or spark plugs, I just go buy them. In my experience most parts guys don't ask what you're putting it in if you just go give them a part number.

David B.
They had several shelves of Motul products. All they had on the shelf for 4 stroke oil was 10W40. How was I muddying the waters by asking if they had the correct viscosity in a brand that they obviously carried?

Flame away FF's.
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Old 08-01-2013, 07:40 AM   #947
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Originally Posted by hooliken View Post
They had several shelves of Motul products. All they had on the shelf for 4 stroke oil was 10W40. How was I muddying the waters by asking if they had the correct viscosity in a brand that they obviously carried?

Flame away FF's.

Sorry if I wasn't clear. I meant by mentioning the brand of your bike. I would have just asked about the Motul 10W50 without telling them what I intended to put it in. I do agree with you that this shouldn't matter, but for whatever reason, parts guys often seem to get sidetracked by the BIKE brand.

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Old 08-01-2013, 07:40 AM   #948
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Originally Posted by hooliken View Post
They had several shelves of Motul products. All they had on the shelf for 4 stroke oil was 10W40. How was I muddying the waters by asking if they had the correct viscosity in a brand that they obviously carried?

Flame away FF's.
'Cause you mentioned KTM. Correct question would have been "Do you have Motul 5100 10W50 in stock?"

Of course that left you wide open for the followup responses of "What's it for?" and "We don't sell KTM."
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Old 08-01-2013, 09:13 AM   #949
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'Cause you mentioned KTM. Correct question would have been "Do you have Motul 5100 10W50 in stock?"

Of course that left you wide open for the followup responses of "What's it for?" and "We don't sell KTM."
Proper response would have been that it didn't matter what it was for. None of his damn business.

I always ask for parts by part number. It's quicker than playing silly computer games with the parts idiot.
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Old 08-01-2013, 10:41 AM   #950
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Originally Posted by MacNoob View Post
Of course that left you wide open for the followup responses of "What's it for?" and "We don't sell KTM."
Quote:
Originally Posted by ttpete View Post
Proper response would have been that it didn't matter what it was for.
This. Or, "I like to fry chicken in it" or other smart-ass mind-your-won-business comment.
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Old 08-01-2013, 11:39 AM   #951
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This. Or, "I like to fry chicken in it" or other smart-ass mind-your-won-business comment.
Nice!

My main issue being is that if they are not interested in helping me just because I do not ride a "brand" they sell, then I do not want to deal with them period. I am not a "KTM" Guy, or a "Buell" Guy, or whatever. I am a "Moto" Guy and will ride anything.
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Old 08-01-2013, 12:30 PM   #952
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Originally Posted by hooliken View Post
Nice!

My main issue being is that if they are not interested in helping me just because I do not ride a "brand" they sell, then I do not want to deal with them period. I am not a "KTM" Guy, or a "Buell" Guy, or whatever. I am a "Moto" Guy and will ride anything.
Went into a bicycle shop to pick up a spare tube or something small like that.
The guy asked what I ride.
A Cannondale.

Oh, those are fucking junk.

I just put my money back in my pocket and walked out.

Even if he thinks they are junk, or don't sell them I don't think that was the proper response.
Same with the "Not a KTM dealer"
All he had to do was shut up and sell the oil, assuming the customer knew which oil he needed.
And he does know so
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Old 08-01-2013, 12:44 PM   #953
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If parts guys are brand bashing stuff they don't sell, then yeah, I'll take my business elsewhere. I am more inclined to not tell them what bike I need the part or consumable for because I often find they don't know whether what I'm asking for will work (whereas I do know) and are uncomfortable selling it to me or ordering it for me. Especially when it's some young kid behind the counter. That's why I don't bother to tell them what bike it's for.

David B.
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Old 08-01-2013, 01:02 PM   #954
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The flip side though are the parts/service/sales guys that are into bikes (or whatever they are selling/servicing) that are trying to make small talk or are genuinely interested in what you have.

Something akin to, 'Hey, I just like bikes and was genuinely interested in talking to you about what you ride, but I'm happy to just sell you something without getting to know you, developing a relationship with you as a customer'.

People should just be respectful and friendly when they can.
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Old 08-01-2013, 06:16 PM   #955
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+1
The salesman made an agreement to provide X part forY price, which he then failed to deliver. Pretty sure that's fraud... Had they immediately resolved the situation appropriately it would qualify as a mistake, but their reticence to do so puts it in the same category as not delivering at all, and I know at that point I'd be less kind than the OP.
Dealers like the one the inmate got the wrong parts from don't change their modus operandi because of one dissatisfied customer. Realizing they may loose many customers due to the bad review(s) they played ball. I'm 99.99999% sure they would go right back to screwing over customers as usual.

Having a couple days to think it over, the inmate who gave the bad review should have changed the review to reflect the fact that the company changed its mind and he did indeed get his money refunded...after the bad review(s) was posted...
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Old 08-01-2013, 06:28 PM   #956
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Moving to a new area and finding a new dealer is always entertaining. Closed on the new house yesterday and on the way home stopped by a Multi Brand dealership in Newport News, VA. Mrs. Hooli had to use the head and I need oil for the KTM. Been running Motul 10W50 and wanted to see if they carried it. Walk in and see a few shelves of Motul, SWEET they carry it.

Me to parts guy: "Need some 10W50 5100 for my KTM 950"
Parts Dude: "We're not a KTM dearl we don't carry it."
Not: "Don't have it on the shelf but I can order it for you."
Not: "I can get it for you"
WTF?
Me: "KTM doesn't make oil" and made my exit.

Myself and Momma were the only two people in the parts department so it was not like they were busy. I understand that some get a little uppity if you don't rider their "brand". But come on man. I do have a quad that they sell.

Dude could of at least made an effort.....
Never offer more info than is needed. All they needed to know in this instance was the Brand of oil and weight you wanted. Why would they need to know the bike make/model? Hell, it's none of their business what you're going to put the oil in.
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Old 08-01-2013, 07:29 PM   #957
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Originally Posted by Wlfman View Post
Never offer more info than is needed. All they needed to know in this instance was the Brand of oil and weight you wanted. Why would they need to know the bike make/model? Hell, it's none of their business what you're going to put the oil in.
Yup.

The KTM RFS engine was used in a quad built by Polaris for a year or two (Polaris Outlaw)*. Polaris has equivalent part numbers for most KTM RFS engine parts. I'll often cross-reference the Polaris part numbers if I need something for my bike, that adds a lot of dealers to the list if I need something soon.

I was looking for a part a while ago that had a Poo part number. Big dealer on the north side of town deals both KTM and Polaris. Asked for the KTM part number first, "Nope, don't have that but we can order it." What about Polaris 012-3456? "Hmm, yeah, we have two of those in stock ... weird, it's the same part isn't it!" The Polaris-brand part was a little more expensive, he ended up selling me that part at the KTM price.

I buy some snowmobile parts from the local dealer. They're a Polaris dealer, but they don't deal sleds. Every now and then I'll stop by there to see if they have a part, since it's 5 minutes from my office. Sometimes they have it, a lot of times they don't. I don't have anything they deal in specifically, but if you're savvy enough to cross-reference parts to other models (or brands, in the KTM-Polaris case) you can sometimes get lucky.

*Servicing those things must be a real bitch. Polaris techs don't know KTM engines very well, KTM dealers won't work on it because it's a Polaris brand name.
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Old 08-01-2013, 08:07 PM   #958
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Originally Posted by Wlfman View Post
Never offer more info than is needed. All they needed to know in this instance was the Brand of oil and weight you wanted. Why would they need to know the bike make/model? Hell, it's none of their business what you're going to put the oil in.
the other week i went to o'reilly auto parts looking for two spark plugs for my BMW motorcycle. I had one of the plugs with me. Asked the counter turd for two of them. 'What sort of vehicle is this for?' he asked. 'Why does it matter?' I replied, 'The spark plug number is right there on the side of the spark plug, just give me two more of the same one.'

'We have to know what it's for.'

'You can't go look at the spark plug boxes and find the one that has the same part number?'

'Nope, gotta have a make and model.'

'Okay, it's a 1999 BMW R1100S motorcycle.'

'We don't sell motorcycle spark plugs. You'll have to go to a dealer.'

As I was walking out, the manager asked me if I'd found everything I was looking for, so I told him, no, I had not. He walked back to their super-secret sparkplug section, found two matching sparkplugs and then told the counter turd that he was a lazy useless fuck. Not necessarily in those words, though.
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Old 08-01-2013, 08:22 PM   #959
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Originally Posted by Disco Stu View Post
the other week i went to o'reilly auto parts looking for two spark plugs for my BMW motorcycle. I had one of the plugs with me. Asked the counter turd for two of them. 'What sort of vehicle is this for?' he asked. 'Why does it matter?' I replied, 'The spark plug number is right there on the side of the spark plug, just give me two more of the same one.'

'We have to know what it's for.'

'You can't go look at the spark plug boxes and find the one that has the same part number?'

'Nope, gotta have a make and model.'

'Okay, it's a 1999 BMW R1100S motorcycle.'

'We don't sell motorcycle spark plugs. You'll have to go to a dealer.'

As I was walking out, the manager asked me if I'd found everything I was looking for, so I told him, no, I had not. He walked back to their super-secret sparkplug section, found two matching sparkplugs and then told the counter turd that he was a lazy useless fuck. Not necessarily in those words, though.
Same scenario probably a hundred times over with different motors in cars, jeeps, motorcycles, etc.

However, I never blame the kid. I blame the corporate structure of these big box parts stores that makes these kids constantly think "inside the box".

Big reason why I go to the old school parts store across town. Guy who works there has been there for 25 years and raised a family on a decent living wage. He's not working in an environment designed to employ high school kids at minimum wage.
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Old 08-02-2013, 12:38 AM   #960
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LeMons cars, and their owners, at Murray's or AutoZone is always fun. 1984 VW Scirocco with the engine from a 1994 Golf and trans from an unknown Jetta, likely ~'93. Handmade wiring harness. And we had it easy. The guys with the Wartburg, they were hosed. I think it had a Subie engine when they were done with it.

The guys with the 'busa-powered MetroGnome (I shit you not, a Suzuki-powered rear-engined Geo Metro, engine shroud was a washing machine chassis) had it the worst (best?) of all. I heard one Suzuki parts guy walked out, looked at it, and then backed up into the store and locked the door on them...
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