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Old 08-09-2013, 09:11 AM   #1006
ttpete
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Quote:
Originally Posted by Mambo Dave View Post
In my experience working alongside them, the average car salesman wasn't all that great at high school - if they graduated at all.

So... yeah.
I dealt with the same salesman at the local Ford truck dealer for years, and he was OK. There's not much selling involved when you're doing a special order on A-plan, though.

Most motorcycle salesmen I've known are a bunch of Gypsies. Here today, gone tomorrow.
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Old 08-10-2013, 05:39 AM   #1007
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Originally Posted by ttpete View Post

Most motorcycle salesmen I've known are a bunch of Gypsies. Here today, gone tomorrow.
Believe it or not, more than one customer has said the same about the local car dealerships to me. When there is little money in it for the salesmen / saleswomen, they do tend to leave after honing their skills.

Truthfully, the dealerships - especially corporate ones - like this set-up. (Yes, yes, it sort of annoys customers, but then most dealerships are going this way so there is little option.) The less experienced salesmen expect or accept lower pay / commissions from the dealership, and money is everything to a dealership. (The term being used is that dealerships are developing "Green Pea" stores - stores with very little experienced sales forces.) My personal belief is that older, established dealerships that sell American cars probably treat their sales force in a better way.

With what I know of current Japanese cars sales, I have to imagine that Japanese motorcycle sales people have to make peanuts when averaged over the whole year - especially in the winter months in many states. For as bright and modern as most motorcycle dealership floors seem to be, the better business model would probably be if the owners of each dealership, themselves, would be the ones on the sales floor selling bikes (just like back in the old days of small, grungy motorcycle dealerships).

Back to my dealership - I've actually seen one pretty successful (and pretty, in general) sales woman switch to being a service writer - not sure what she's making now at her new sales job, but there's no doubt she's busy, and the service customers love her. She had to beg for about a year to get switched over to the job which has better hours, and possibly better pay (not sure about that last part).
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Old 08-10-2013, 07:43 AM   #1008
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She had to beg for about a year to get switched over to the job which has better hours, and possibly better pay (not sure about that last part).
Better hours for sure, with a MUCH higher stress level. Better pay? She must not have been that great at sales. The top sales people where I work often make 150% or better what I do, and I'm doing ok. But, 5:30 rolls around and I go home, I don't work Sundays (though I do work every fourth Saturday, like today ) and I'm not out there in the winter time, scraping snow off cars and jumpstarting them so I can go for a test drive.

I've done both.


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Old 08-10-2013, 10:51 AM   #1009
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Better hours for sure, with a MUCH higher stress level. Better pay? She must not have been that great at sales. The top sales people where I work often make 150% or better what I do, and I'm doing ok. But, 5:30 rolls around and I go home, I don't work Sundays (though I do work every fourth Saturday, like today ) and I'm not out there in the winter time, scraping snow off cars and jumpstarting them so I can go for a test drive.

I've done both.
Doesn't seem that high in stress from my stand point.

People love our service department, and love working with her over there.
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Old 08-10-2013, 07:11 PM   #1010
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Originally Posted by Mambo Dave View Post
Doesn't seem that high in stress from my stand point.

People love our service department, and love her over there.

updated it for you :)

The dealership I bought my bike at still has the same guy that sold me the bike. However he is the only one I recognize.

In the service department there is a guy that always remembers me (Something about coming in the middle of winter for a tire) and treats me great. Even remembers my bike... Granted it is a Versys so not too hard to forget.
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Old 08-11-2013, 04:22 PM   #1011
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They sound like a dealership that deserves MY business and I'm 2000 miles away!
There is a dealership close to you that provides that level of service. Cycle Specialties in Taylors, SC (Greenville area). His experience is the same I had when I purchased a V-Strom from them. Here are the keys, have fun - we will worry about the details if you like the bike.
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Old 08-11-2013, 05:02 PM   #1012
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There is a dealership close to you that provides that level of service. Cycle Specialties in Taylors, SC (Greenville area). His experience is the same I had when I purchased a V-Strom from them. Here are the keys, have fun - we will worry about the details if you like the bike.
While certainly closer than Idaho, that's still around 4 hours from here, but I am saving this for the next round of new bike lust. Thanks!
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Old 08-12-2013, 07:17 AM   #1013
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Doesn't seem that high in stress from my stand point.
Ahh- must be in the motorcycle industry. I'm in automotive, and I can tell you this: Stay the hell out of the car business if you value your health and sanity.


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Old 08-12-2013, 08:06 AM   #1014
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Ahh- must be in the motorcycle industry. I'm in automotive, and I can tell you this: Stay the hell out of the car business if you value your health and sanity.


1911fan
Having been a service writer and a service manager at a Honda Powersports (everything but the cars, robots, and planes) dealership, I can attest that it can be a very stressful job. Not all year, it's definitely seasonal, but it ramps up significantly during the spring and summer.

I'd get the motorcycle riders that didn't ride all winter and waited until 4 days before a multi-state trip to call for service. Ditto the watercraft owners that didn't winterize their rig and would call on Thursday because they wanted to take it to the beach that weekend.

And in the motorcycle industry, there is no calling for parts and getting them delivered 2 hours later. If you don't have it in stock, it's at least a day, more likely 3. And that's all your fault, as the service person, because the customers can't understand why you can't make the impossible happen.

I don't miss that job at all.
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Old 08-12-2013, 05:30 PM   #1015
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Here is one I read today:

A guy had a newish Aprilia Dosroduro that would just shut down at speed for no reason. No computer codes or anything. It would always start right back up though, sometimes while still moving. After doing this at speed on the interstate, he had had enough and took it in for repairs.

The dealer, even after discussing the issues with Aprilia, could not figure it out. They offered him a good deal as a trade in for an Aprilia Tuono, and he took it.

How do you like that: a bike so computerized the dealer can't figure it out...
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Old 08-12-2013, 05:38 PM   #1016
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I think it's the Triumph that has similar stories here on Advrider.
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Old 08-12-2013, 05:45 PM   #1017
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Quote:
Originally Posted by ttpete View Post
Having worked in dealerships, I'll give you an analogy: Suppose you walked into a diner with all of the fixin's for breakfast in a sack and asked them to cook your breakfast for you using them. Would you feel put out if they refused?

Like it or not, the shop usually covers the cost of opening the doors each day. It's up to sales to make a profit, and you bought over the internet instead of the dealer.

Now, there are independent places who will mount your tires for a fee. I have one nearby that charges 30 bucks if you bring the wheel to them, and it's cheaper if you buy the tire there.
Here's the thing, if that's true it's not true of all "dealerships". My brother worked at a Ford dealership for years and the shop made as much or more than the sales floor most months. Often through the use of shady or outright illegal practices like double billing (the owner plus warranty that they didn't inform the owner of). If I have any choice at all I avoid dealerships for this reason.

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Old 08-12-2013, 05:48 PM   #1018
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Originally Posted by High Country Herb View Post
Here is one I read today:

A guy had a newish Aprilia Dosroduro that would just shut down at speed for no reason. No computer codes or anything. It would always start right back up though, sometimes while still moving. After doing this at speed on the interstate, he had had enough and took it in for repairs.

The dealer, even after discussing the issues with Aprilia, could not figure it out. They offered him a good deal as a trade in for an Aprilia Tuono, and he took it.

How do you like that: a bike so computerized the dealer can't figure it out...
Most engine management systems work similarly. Sounds like either incompetent mechanics or a dealer just looking for another sale. Then they fixed it and put it up for sale.
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Old 08-12-2013, 06:13 PM   #1019
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Most engine management systems work similarly. Sounds like either incompetent mechanics or a dealer just looking for another sale. Then they fixed it and put it up for sale.
Ducatis had/have similar problems, and they haven't really been solved. Nobody knows for sure. It could be the ECU, the traction control, or the immobilizer, which is built into the dash.
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Old 08-12-2013, 07:25 PM   #1020
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Sounds like an intermittent fault of some sort that for whatever reason doesnt throw a red flag into yhe log file. I can imagine that something like that would be horrible to diagnose and repair. Especially if it's being caused by a crappy part, so that one can expect it to happen again.

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