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Old 07-04-2014, 07:18 PM   #1
The Island OP
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Joined: Mar 2013
Location: Clayburn, B.C.
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BMW Roadside Assistance

Just wanted to say how impressed I was with BMW roadside assistance. I was on Vancouver Island just outside of Tofino where I was hit by an SUV. My bike was still drivable however, I wasn't fit to drive it the 6 hours back home where I live. They towed it across on a ferry and forked over the 1600 for the tow truck ride back to Vancouver. At the end of the day, they got me back onto the mainland safe and sound.

The only problem was that I called too late the night before for which they needed approval to get such an expensive tow in line so I had to wait 18hrs to get someone out.

Thanks BMW Roadside Assistance for lugging my sore ass home.
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Old 07-04-2014, 07:28 PM   #2
mosey.levy
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That's incredible. Happy to hear you are ok. Amazed BMW went that far for you.


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Old 07-04-2014, 07:32 PM   #3
Stephenmarklay
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Nice.
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Old 07-04-2014, 07:33 PM   #4
Deuce
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I thought they only covered mechanical breakdown, not motor vehicle accidents?

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Old 07-04-2014, 07:44 PM   #5
The Island OP
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Quote:
Originally Posted by Deuce View Post
I thought they only covered mechanical breakdown, not motor vehicle accidents?

Just a torn AC Joint in the shoulder — I was lucky.

I was surprised as well. I called them while in the hospital — thought it was a long shot but they said, yep.

It's funny though. Victoria BMW was closer to me but I guess Vancouver BMW was closer KM wise and though the trip to Victoria would have been cheaper, they sent that thing to Vancouver despite the extra bucks and 2.25HR ferry ride.
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Old 07-04-2014, 07:52 PM   #6
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Wow, hope you're ok!
I have to say, for all the complaining we read (and do) about BMW on this forum, that one pulls a trump on all of it.
There's nothing like taking care of someone who is really in a bind. Tifino is really beautiful, but more than that, it's really far from everywhere. That's no small effort or expense to tow that far.
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Old 07-04-2014, 10:28 PM   #7
Dadayama
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WOWZA!!!

Back in 2010 when i was in a wreck and on the side of the highway, about 3 miles to the BMW dealership, they told me they only covered breakdowns not wrecks...

anyway... i don't use them anymore...
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Old 07-05-2014, 02:58 PM   #8
skysailor
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Quote:
Originally Posted by Dadayama View Post
WOWZA!!!

Back in 2010 when i was in a wreck and on the side of the highway, about 3 miles to the BMW dealership, they told me they only covered breakdowns not wrecks...

anyway... i don't use them anymore...
Well, you were broken down......
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Old 07-05-2014, 03:10 PM   #9
duffs
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Bugger - glad you’re all right. This year seems to be a bad one - last week we got spat off my R1200GS at 70kph in Czech when we hit an oil patch, luckily with no injuries and only minor cosmetic damage to the bike so we were able to carry on.

To answer someone else’s question - BMW assist will assist for anything from breakdowns, accidents to running out of fuel. At least in Europe this is the case, but they should be standardised worldwide...
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Old 07-05-2014, 11:40 PM   #10
wizze
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Damn your lucky! I called BMW assistance once when fuel pump failed. They said my location was too remote. I was calling from an Office Depot parking lot. And we all know they put those on the outskirts of civilization. pppppphhtt worthless
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Old 07-06-2014, 12:48 PM   #11
sarathmenon
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I had to call them once. Had a flat on the interstate on my way back on a Sunday, and by the time I pulled over, the tire and tube were toast. This was 20 miles from the city, so they arranged the tow truck which showed up in 2 hours. The bike got dropped off at the dealership, I got it back within a day. No drama, no hassle. I could have u hauled it, but this worked out well for me.
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Old 07-06-2014, 01:25 PM   #12
Wildman
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I had exactly the opposite experience with BMW Roadside Assistance in the UK. Crashed back in 2009. Bike was rideable but I couldn't ride it. I was even prepared to pay to get it home but BMW RA wouldn't even give me access to their network. Cancelled my cover straight away.

Glad you got it sorted.
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Old 07-06-2014, 04:06 PM   #13
Mapco
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I was in an accident last summer when a red light runner hit me. BMW roadside assistance towed the bike to the shop.



I also had a bent wheel this summer and they towed the bike to the shop. My tire/wheel warranty paid for a new tire and wheel! $1400 it would have cost me. I had to pay $37 for freight.
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Old 07-07-2014, 01:15 PM   #14
Reaver
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All I ever got was "Your VIN is not on file, call the Dealer you bought it from." That would be fine if I hadn't been on an adventure on the opposite coast. I'm happy it expired.
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Old 07-07-2014, 07:01 PM   #15
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Quote:
Originally Posted by Reaver View Post
All I ever got was "Your VIN is not on file, call the Dealer you bought it from." That would be fine if I hadn't been on an adventure on the opposite coast. I'm happy it expired.
Im curious how a VIN isn't on file. Between the ins cos, DMV, dealer and the mothership it seems everyone has known my VIN.
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