Garmin Customer "Support" experiences

[Young-gun-640]

I just bought myself a second-hand GPSMap60 .... yet to try it out... are any of you frustrated 60C/CSx owners considering getting rid of yours? I'm interested in purchasing your handlebar mount

[GodSilla]

Originally Posted by Young-gun-640

I just bought myself a second-hand GPSMap60 .... yet to try it out... are any of you frustrated 60C/CSx owners considering getting rid of yours? I'm interested in purchasing your handlebar mount

The Touratech locking mount is the duck's nuts for one of those. Around $170 new, from memory, the odd one surfaces second-hand but they go real quick.

And no, Im not sick of mine, thanks for asking. It's a great unit.

[gavo]

Originally Posted by Young-gun-640

I just bought myself a second-hand GPSMap60 .... yet to try it out... are any of you frustrated 60C/CSx owners considering getting rid of yours? I'm interested in purchasing your handlebar mount

Try here http://www.ja-gps.com.au/RAM-Mounts/RAM-Unit-Holder

[The Bigfella]

I received another Montana 650t from Garmin today. No explanation, just a photocopied sheet with the serial number written on it. Hopefully it will be third time lucky.

[Sleepy John]

Originally Posted by Young-gun-640

I just bought myself a second-hand GPSMap60 .... yet to try it out... are any of you frustrated 60C/CSx owners considering getting rid of yours? I'm interested in purchasing your handlebar mount

http://www.ram-mount.com.au/

Reasonably priced

[desert dog]

Originally Posted by Young-gun-640

I just bought myself a second-hand GPSMap60 .... yet to try it out... are any of you frustrated 60C/CSx owners considering getting rid of yours? I'm interested in purchasing your handlebar mount

I get all my stuff from "port lincoln Boat Supplies" they are a Garmin marine dealership, stock all thier products and so have more clout when it comes to sevice etc.

I have the handle bar mount and cradle about $30.00 rock solid and easy to remove and tested over offroad and bush bashing on the KLR650.
I all so have the marine dash mount on the boat.

any good marine shop selling Garmin stuff can help ya. heres the garmin link then click on acc.

https://buy.garmin.com/shop/shop.do?pID=224&ra=true

cheers matty

[B2]

Originally Posted by The Bigfella

I received another Montana 650t from Garmin today. No explanation, just a photocopied sheet with the serial number written on it. Hopefully it will be third time lucky.

Im waiting for my second refurbished to come in - the montana is very much like my 690 when there going there the ducks but bloomin harry theres always something going wrong with them - im dreading the day the warranty's run out on both of them

[The Bigfella]

Originally Posted by B2

Im waiting for my second refurbished to come in - the montana is very much like my 690 when there going there the ducks but bloomin harry theres always something going wrong with them - im dreading the day the warranty's run out on both of them

Yeah, this is a refurb unit. Different colour to the last one. Screen seems a bit less sensitive. I doubt they'll talk to me again... I think June will be my two years, although I've not used it the whole time

[Chop Chop]

When the montana was released in the US, they had a lot of problems. Don't seem to hear about it as much now. I wonder if the Aus stock is some of the first batch to come out.

[B2]

Originally Posted by Chop Chop

When the montana was released in the US, they had a lot of problems. Don't seem to hear about it as much now. I wonder if the Aus stock is some of the first batch to come out.

Ive bought a zumo 660 , picking it up when my montana gets in on tuesday {fingers crossed } cant trust the montana on the road bike bloomin sends ya to some weird ass places only good for following tracks and taking pictures, when it does work ;-]

[Chop Chop]

Originally Posted by B2

Ive bought a zumo 660 , picking it up when my montana gets in on tuesday {fingers crossed } cant trust the montana on the road bike bloomin sends ya to some weird ass places only good for following tracks and taking pictures, when it does work ;-]

Not having used one, and only going off what El Ponkin has told me. Have you set the profiles and route calculation up for road use only?

I would like the montana 600, but only available OS. Also a new oregon 600 series will be out in a month or so in the US.

I have had the 62s for a long while now with no issues at all.

[Cruz]

The Oregon screen is too small, might be okay for youngins with good eyes.

[loxsmith]

If you want to contact Garmin NON Support you need to ring them at 8.30am otherwise you'll be on hold for hours

[duncanmac]

Today I called Garmin Australia twice, in order to complain about their execrable Navteq Australian maps While they appear to be accurate, the 'fastest routing' is worse than pathetic.

Anyhow, I was on hold for a total of fifty minutes, hanging up in frustration in both instances. Adding insult to injury was the rather grating recoding played every few minutes which assured me that my call was important to them and that someone would be with me soon.

As no one ever did answer the phone, I am wondering if they have gone bankrupt and out of business. With customer service like that they jolly well deserve to fail! Tomtom is also bad, but in my experience they are streets ahead of Garmin. (Oh look, a pun! )

I have emailed Garmin and will see if I get a reply. Because I have asked for a refund, I will probably not. In that case, they will hear from my friend who is a lawyer and a bike rider as well.

[PBee]

Hence the title of the thread.

Their service is woeful.