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Old 02-17-2013, 02:00 PM   #16
hexnut
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This violation of the Moss/Magnuson act in their warranty is why I would not buy one,


IMPORTANT:
Vehicles MUST BE INSPECTED by an authorized SYM dealer within
90 days from date of purchase else the SYM limited warranty will be null and void.
You are required to maintain a record of the initial inspection which will be required upon application
for any benets covered by the SYM limited warranty.
SYM

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Old 02-17-2013, 02:15 PM   #17
Canuman
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I owned an HD200 that was ridden hard. I regret selling it to this day. It never exhibited a single mechanical issue -- it was just an all around great scoot. It seems that the aftermarket has taken care of the wear items -- air filters, brake pads and the like. I hope this brand's reputation gets rebuilt in the US and Canada. The Symbas are a very nice interpretation of the classic Honda Passport.

Now if they'd just offer a version of the CT110. . .
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Old 02-17-2013, 02:26 PM   #18
Phipsd
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Quote:
Originally Posted by larrylarry75 View Post
I'm a bit unsure what it is exactly you're asking but I'll take a shot at it.

1) I'd say that Sym in the US seems to be growing in representation but dealers are more active in some areas than others. It's not considered a major brand [yet] and as such is not as commonly available as the more established lines. If you're looking for statistical numbers; ie, how many dealers there are in the US you can probably use Google to find that out.

2) It sounds like you're declaring Canada to be a wasteland due to the policies of a new distributor? If the new people closed dealerships which resulted in fewer service areas it's probably due to their low activity, no sales, or customer complaints about them. New distributors are charged with establishing better dealer networks and often require compliance with minimum sales, aka "quotas." Sym is a fairly well respected company and I would think you'll see improvements in your dealerships soon. Try to be patient, it takes time to build solid networks but it's worth the wait. If you own a Sym product and need service or customer support you should contact the distributor direct.

3) Your next comment I can't fathom; it looks like you're saying something about the Sym 110 being a clone of the Honda Cub? There are similarities for sure but the intent of your statement is obscure, why don't you try restating your comment and re-post it?

4) The same follows for your closing remark regarding "hd 200 with 1 km located at a former dealer's". I'm clueless what that's all about unless you're wanting to buy it or just to let people know it's there.

Wish I could help more but that's about all I can offer. Good luck.

LL75
Actually the complaints are valid. I had a very friendly relationship with the local SYM dealer and they went out of business because of a lack of bikes; not a lack of money. The new Canadian distributer only carries the Symba and the Wolf from the Sym line. If a dealer wants another model such as the 50cc Mio which is very popular here, the only way was to buy a whole container load; which is not viable in the relatively small local market.

The new distributer in Canada does not provide support for existing owners of other models such as myself. The local dealer had been getting their parts from Alliance in the US and they found them very good to deal with. I have not dealt with them directly .

There are a couple of SYM dealers in Seattle; so that will be my personal plan' B'. When I found out what was going down I bought up the local dealers stock of air cleaners, brake pads and tires and well as getting a new belt on my Citycom. I'll be good for several years. I'll also be making use of the after market.

The thing I'm really unhappy about is that I'll be unable to replace my Citycom. Vehicles have to be on Transport Canada's approved list before they can be imported from the US and SYM is not. Too small in this market I guess.

The local dealer had complained repeatedly to SYM in Taiwan about the situation; but their concerns were ignored. Vespa proved almost as bad; so the guys said " to hell with it " and gave up.

Too bad.
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Old 02-17-2013, 02:53 PM   #19
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Quote:
Originally Posted by larrylarry75 View Post
Hi Jerry,

You rascal, you posted this while I was composing mine so I yield to your more detailed knowledge of Sym. I followed the ADV thread Underboning the World which I expect you've also read and they experienced their share of issues too. I'm thinking Sym is struggling to establish a solid dealer network which as you know can take years and lots of investment capital. I've also read a few comments that they're building parts & engines for other manufacturers but to be honest I don't know how much truth there is in that.

Beyond that anything I could say would be conjecture; I've only seen a few Sym products at dealerships and they seem to be lightly represented. I'd like to have one to play with but that's probably not going to happen very soon.

LL75
The thing that is really annoying about this is that SYM in Taiwan doesn't seem to have it's act together in North America. SYM is a major worldwide company with an outstanding reputation for quality. They have been around since the mid 50's and not only do they build scooters but also CRV's for Honda and cars for Hyundai. They made millions of Cubs for Honda.

The last time I had a bike as reliable and trouble free as my SYM was my 1970 Honda CB350.I just wish my Suzuki's were half as good.
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Old 02-17-2013, 05:43 PM   #20
klxmack
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Quote:
Originally Posted by Phipsd View Post
Actually the complaints are valid. I had a very friendly relationship with the local SYM dealer and they went out of business because of a lack of bikes; not a lack of money. The new Canadian distributer only carries the Symba and the Wolf from the Sym line. If a dealer wants another model such as the 50cc Mio which is very popular here, the only way was to buy a whole container load; which is not viable in the relatively small local market.

The new distributer in Canada does not provide support for existing owners of other models such as myself. The local dealer had been getting their parts from Alliance in the US and they found them very good to deal with. I have not dealt with them directly .

There are a couple of SYM dealers in Seattle; so that will be my personal plan' B'. When I found out what was going down I bought up the local dealers stock of air cleaners, brake pads and tires and well as getting a new belt on my Citycom. I'll be good for several years. I'll also be making use of the after market.

The thing I'm really unhappy about is that I'll be unable to replace my Citycom. Vehicles have to be on Transport Canada's approved list before they can be imported from the US and SYM is not. Too small in this market I guess.

The local dealer had complained repeatedly to SYM in Taiwan about the situation; but their concerns were ignored. Vespa proved almost as bad; so the guys said " to hell with it " and gave up.

Too bad.

I call B.S again. This whole thread is B.S. I am the national manager for this company.
It seems this thread was started out of pure ignorance of what is actually going on in Canada.

" sym scooter how support in usa ? Cause canada is a waist land with the new distributor going we don't care to support any sym product we don't sell. Eg the sym 110 honda club clone etc. Just think because theres a hd 200 sitting at a former dealer with 1 K on it"

We support SYM motorcycle and scooters in Canada. There are no dealers left in BC. Urban Wasp and scooter commuter are out of business and Scooter underground and Queensway autoworld don't want to order product.
Who said we don't support what we don't sell?
Just because your local dealer has a three year old model has on his showroom means nothing.

We approached SYM last year and asked them if we could handle the wolf 150 and the samba. These are motorcycles. The old distributor, CMI was a scooter importer. We will have units in the country within a month with a warehouse of parts for them. Last November, CMI decided to stop dealing SYM in Canada.
Sym wants to reintroduced the brand slowly back to Canada. Trust me I would order three containers of Mio, two containers of RV250 and all the other models that Alliance carries.

Now i have to clean up the mess left by the old distributor. dealers that don't want want to open an account to sell parts and pissed off customers.

Ok lets get back to this.

Phipsd, who is your local dealer??
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Old 02-17-2013, 07:41 PM   #21
DaBinChe
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Quote:
Originally Posted by JerryH View Post
Since I have never ridden a Symba, and my experience with the Passport was a long time ago, I will have to go with your assessment. Maybe it just seems that way. But it sure seemed like the chain case, the rear axle adjusters, the sidecovers, and a few other items were heavier and less flimsy on the Passport. And of course the Passport had a one piece seat. I don't fit on the Symba because I need to sit right between the 2 seats. I know you can get a one piece seat for them. I currently weigh 227 pounds (I was 190 back then, age does bad things to you) and the Symba just seemed a bit light for someone my size, though it is currently rated to carry 300 pounds. That's another puzzle. When it first came out it was only rated for 200 pounds, obviously not enough for me. But if I used it for say 1000 mile trips, I usually carry about 40 pounds of stuff with me, for a total weight of 267 pounds, and that seems like it would be pushing it. Does the Symba use the rotary type transmission with no stop below first, or does it have a conventional motorcycle transmission, one down, the rest up?

Oh, do you have a link to your ride report? I think I read it, but not sure. I love reading ride reports for small bikes.
No it is not the old rotary type transmission, it is down neutral and 4 up. I think I have my ride report posted on here do a search..if not here then on other scoot sites google it. The only issues were shit chain, emissions crap causes driveablity issues and nuts/bolts loosening. Easy to take care of those things: replace chain, remove emissions garbage and loctite nuts/bolts.
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Old 02-17-2013, 08:34 PM   #22
klxmack
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Quote:
Originally Posted by DaBinChe View Post
No it is not the old rotary type transmission, it is down neutral and 4 up. I think I have my ride report posted on here do a search..if not here then on other scoot sites google it. The only issues were shit chain, emissions crap causes driveablity issues and nuts/bolts loosening. Easy to take care of those things: replace chain, remove emissions garbage and loctite nuts/bolts.
It has to have neutral at the bottom. I has no clutch lever. This bike is not a scooter.
What single cylinder bike does not have issues with emissions stuff? Most if not all.
Most of the "drivability issue" were read off the underboning 75 page ride report.

Sorry pal Im pissed at this thread.

Lets get back to the thread topic and B.S slander on me and my company.
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Laws of the motorcycle universe.
1. Ya don't need a faster bike, just ride faster.
2. The natural state of a motorcycle is on its side.
3. My bike and its owner are faster than yours.
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Old 02-17-2013, 08:35 PM   #23
klxmack
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Quote:
Originally Posted by hexnut View Post
This violation of the Moss/Magnuson act in their warranty is why I would not buy one,


IMPORTANT:
Vehicles MUST BE INSPECTED by an authorized SYM dealer within
90 days from date of purchase else the SYM limited warranty will be null and void.
You are required to maintain a record of the initial inspection which will be required upon application
for any benets covered by the SYM limited warranty.
SYM







What does that have to do with Canada?

Read!
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Laws of the motorcycle universe.
1. Ya don't need a faster bike, just ride faster.
2. The natural state of a motorcycle is on its side.
3. My bike and its owner are faster than yours.
http://www.advrider.com/forums/showt...hlight=klxmack
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Old 02-17-2013, 09:21 PM   #24
JerryH
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Quote:
Originally Posted by larrylarry75 View Post
Oh man Jerry, am I to understand you haven't read this tale of two people traveling quite a lot of the world on their matching Symbas? It's the best one I've read to date and if you somehow missed it here's the link to it: http://www.advrider.com/forums/showthread.php?t=716979
Be careful though, after reading it you may want to run away on one of your small scoots!

Best,

LL75
Yes, I did read it. The whole thing. They had a lot of problems before they got out of the U.S. worn out chains, and worst of all, broken spokes. I have ridden dirt bikes all my life, used to race MX back in the late '70s, I have bent rims, but I have never broken a spoke. I never broke a spoke on a mountain bike either. Then I bought a '71 VeloSolex moped, and broke 3-4 spokes in the rear wheel in the first 20 miles. I pushed it about 10 miles, and finally someone gave me a ride. I took the spokes to the shop where I work and did a few tests. It took almost 10 times the force to break a high quality bicycle spoke as it did these moped spokes, by pulling straight on them. The Solex spokes snapped like twigs. The problem? CHEAP metal, if you could even call it metal. I just have a hard time believing a real Honda spoke would break like that. I also have over 7,000 mostly off road miles on the RK non 0-ring chain on my XT225, and it still has some life left in it. And it is a small 428 size chain.

And yes, I do have some trips planned for my Zuma 125, I have already installed a windshield and a Shad top case, and have a set of highway bars ordered, so I can use the entire floor for storage. Nothing crazy, maybe 1000 miles or so.
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Old 02-17-2013, 09:32 PM   #25
JerryH
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Quote:
Originally Posted by hexnut View Post
This violation of the Moss/Magnuson act in their warranty is why I would not buy one,


IMPORTANT:
Vehicles MUST BE INSPECTED by an authorized SYM dealer within
90 days from date of purchase else the SYM limited warranty will be null and void.
You are required to maintain a record of the initial inspection which will be required upon application
for any benets covered by the SYM limited warranty.
SYM

Harley tries to pull the same thing. It is not legal in the U.S. They cannot void a warranty because you did not let them work on it, or even if you don't use their parts, unless they can PROVE that something you did or didn't do caused the failure. And even that does not void the warranty, just the one issue. I have NEVER taken a bike back to a dealer once I leave with it. If it is a chain drive bike I'm buying, I always bring tools to adjust the chain in the dealer parking lot. I have yet to take delivery of a new chain drive bike where the chain wasn't so tight that the rear wheel wouldn't turn. Then I go over it with a fine tooth comb when I get home and usually find several things wrong.
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I won't spend more on a bike than I think it's worth, but if it's a good deal, I don't seem to have a problem buying bikes I don't need.
2002 Vulcan 750, 2013 Royal Enfield B5
2001 XT225, 2009 Genuine Stella
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Old 02-18-2013, 05:59 AM   #26
hexnut
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Quote:
Originally Posted by klxmack View Post
What does that have to do with Canada?

Read!
Because most of the people on here talking about buying one ARE from the US,

You sure are defensive, where there is smoke there is fire....
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Old 02-18-2013, 06:57 AM   #27
klxmack
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Quote:
Originally Posted by hexnut View Post
Because most of the people on here talking about buying one ARE from the US,

You sure are defensive, where there is smoke there is fire....
I have to be defensive.
People are talking crap about my company and i'm calling them out and get no response for their statements.
I did nothing wrong.
Just like your" smoke and fire" is BS accusation.
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Laws of the motorcycle universe.
1. Ya don't need a faster bike, just ride faster.
2. The natural state of a motorcycle is on its side.
3. My bike and its owner are faster than yours.
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Old 02-18-2013, 07:00 AM   #28
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Quote:
Originally Posted by klxmack View Post
I have to be defensive.
People are talking crap about my company and i'm calling them out and get no response for their statements.
I did nothing wrong.
Just like your" smoke and fire" is BS accusation.
With your attitude I wouldn't want to do business with you. But then I won't have to.
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Old 02-18-2013, 07:57 AM   #29
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Originally Posted by DaBinChe View Post
Having ridden a Symba from SJ to the Arctic Circle and ridden and worked on many Passports, I'm gonna have to disagree. The Symba is a better bike then the passports were quality wise and also more substantial.
I agree with DaBinChe on this one. I've owned at least six Honda underbones from the late 70s and early 80s and find my Symba is just what i hoped for when I decided to trade up. . A well thought out , well crafted up date on the original. As far as "substantial" goes, the Symba is about thirty pounds heavier than a Passport.

The only qualm I had about buying this bike was Alliance was evasive and deceptive when I asked about a dealer list, first sending out a dated Carter Bros list. The guy from Alliance was defensive, just as this Canadian seems to be. In all fairness, this was rihgt as they were setting up as the U.S. distributor and I only dealt with one person. Possibly he was not typical of Alliance management.

Checking the Symba forum it seems Alliance is doing a pretty fair job. A guy in Tiawan, Cam Purvis, has been also been supplying parts and accessories to folks without a local dealer and he gets noting but rave reviews. I don't know the policy on links/spam here so will just suggest you can find his info on the Sym forum.
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Old 02-18-2013, 08:25 AM   #30
larrylarry75
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Mr Klxmack, some of the responses to your tirade sound's like you've just driven a very fatal stake in the hearts of several potential buyers. I know it's not the business of ADV members to tell you how to run your affairs but a friendlier approach might be more productive. My advice is for you to cool down a bit and try to rebuild things, this is a very public forum and as such is viewed by many riders. The people who come here to talk about their experiences aren't out to get anyone and don't deserve to be chastised for that. We as a group are savvy enough to know what to believe and what to take with a grain of salt. No offense sir, but you could do with a bit of softening up in your attitude, a smile will always produce better results than anger.

LL75
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