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Old 03-11-2013, 10:57 AM   #1
zeropoint OP
Gnarly Adventurer
 
Joined: Apr 2012
Location: UK Wetlands
Oddometer: 126
Black Dog and Hyperlites Customer service praise

Hey guys just reporting back on some excellent customer service which deserves praise.

I bought a set of LED hyperlites from Black Dog Cycle Works nearly a year ago and noticed recently that one module has gone down. I'm overseas in the UK and had a bit of trouble getting hold of Hyperlites initially.

One email to Kurt at Black Dog and within an hour I heard back from him to say he had made contact with them on my behalf and they would be sending out a warrany replacement. It's now on it's way to me thanks to Joyce at Hyperlites.

It's great when suppliers respond to their customers like this.

Thanks you both !
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