Go Back   ADVrider > Gear > Vendors
User Name
Register Inmates Photos Site Rules Search Today's Posts Mark Forums Read

Thread Tools Search this Thread Display Modes
Old 03-11-2013, 10:57 AM   #1
zeropoint OP
Gnarly Adventurer
Joined: Apr 2012
Location: UK Wetlands
Oddometer: 210
Black Dog and Hyperlites Customer service praise

Hey guys just reporting back on some excellent customer service which deserves praise.

I bought a set of LED hyperlites from Black Dog Cycle Works nearly a year ago and noticed recently that one module has gone down. I'm overseas in the UK and had a bit of trouble getting hold of Hyperlites initially.

One email to Kurt at Black Dog and within an hour I heard back from him to say he had made contact with them on my behalf and they would be sending out a warrany replacement. It's now on it's way to me thanks to Joyce at Hyperlites.

It's great when suppliers respond to their customers like this.

Thanks you both !
2011 990 Adventure
zeropoint is offline   Reply With Quote


Thread Tools Search this Thread
Search this Thread:

Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On

Forum Jump

Times are GMT -7.   It's 07:00 AM.

Powered by vBulletin® Version 3.8.5
Copyright ©2000 - 2015, Jelsoft Enterprises Ltd.
Copyright ADVrider 2011-2015