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Old 04-24-2013, 02:34 PM   #1
bdx OP
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Joined: Dec 2007
Location: Ulysses, KS
Oddometer: 175
Foothills BMW

I have been critical of BMW dealers on here in the past. In the past I have been made to feel that I didn't belong and I was more of a bother than a customer. Plus I got the feeling that they thought I was always trying to "pull one over" when I had an issue.
I won't speak for other BMW dealers but I feel like there has been a change at Foothills BMW. I traveled there to have a warranty issue looked at and it was a minor issue. Since it is 4 hours from my home, I was stranded at Foothills for a couple hours waiting on my bike. Almost every single person there introduced themselves to me at some point while I waited. They took time to visit, asked me about my trip, showed me some cool new things, told me about some upcoming rides and schools that I might be interested in, and when my bike was done, they all came out and Ooohed and Ahhhed over my bike and asked me about my farkles and frankly I was blown away and Foothills BMW has earned themselves a customer. I know I'm just one guy with one bike and will not have any major impact on their bottom line, but it was such a departure from what I have come to expect that I was touched.
So thanks Kym, Noel, Michael... I think there was a Bill in there (the guy with the Trophy 800) and another parts guy and another service guy whose names I forgot. THANK YOU.

Somebody's gonna have to go back and get a shitload of dimes.
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Old 04-24-2013, 08:51 PM   #2
Joined: Oct 2009
Location: Hesperus, CO
Oddometer: 2,092
Glad you got here OK from KS and got you some great service.
All things being equal... fat people use more soap
eddyturn is offline   Reply With Quote


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