ADVrider

Go Back   ADVrider > Riding > Regional forums > The Rockies It's all downhill from here...
User Name
Password
Register Inmates Photos Site Rules Search Today's Posts Mark Forums Read

Reply
 
Thread Tools Search this Thread Display Modes
Old 04-24-2013, 03:34 PM   #1
bdx OP
Wheeeee!
 
bdx's Avatar
 
Joined: Dec 2007
Location: Ulysses, KS
Oddometer: 163
Foothills BMW

I have been critical of BMW dealers on here in the past. In the past I have been made to feel that I didn't belong and I was more of a bother than a customer. Plus I got the feeling that they thought I was always trying to "pull one over" when I had an issue.
I won't speak for other BMW dealers but I feel like there has been a change at Foothills BMW. I traveled there to have a warranty issue looked at and it was a minor issue. Since it is 4 hours from my home, I was stranded at Foothills for a couple hours waiting on my bike. Almost every single person there introduced themselves to me at some point while I waited. They took time to visit, asked me about my trip, showed me some cool new things, told me about some upcoming rides and schools that I might be interested in, and when my bike was done, they all came out and Ooohed and Ahhhed over my bike and asked me about my farkles and frankly I was blown away and Foothills BMW has earned themselves a customer. I know I'm just one guy with one bike and will not have any major impact on their bottom line, but it was such a departure from what I have come to expect that I was touched.
So thanks Kym, Noel, Michael... I think there was a Bill in there (the guy with the Trophy 800) and another parts guy and another service guy whose names I forgot. THANK YOU.
__________________
bob


Somebody's gonna have to go back and get a shitload of dimes.
bdx is offline   Reply With Quote
Old 04-24-2013, 09:51 PM   #2
eddyturn
Wannabe
 
Joined: Oct 2009
Location: Hesperus, CO
Oddometer: 1,759
Glad you got here OK from KS and got you some great service.
__________________
All things being equal... fat people use more soap
eddyturn is online now   Reply With Quote
Reply

Share

Thread Tools Search this Thread
Search this Thread:

.
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On

Forum Jump


Times are GMT -7.   It's 02:23 PM.


Powered by vBulletin® Version 3.8.5
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
Copyright ADVrider 2011-2014