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Old 09-09-2014, 09:21 AM   #1
Cycles OP
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Joined: Jan 2011
Location: Alberta
Oddometer: 65
Boulevard of Broken BMW Dreams


  • Start of the third day of my dream ride to California Big Sur.
  • Less than 17,000 km (10,500 miles) on the odometer.
  • Less than 60 hours past warranty expiration.
  • Computer display died, smoke coming from bike. Pulled over and pushed the bike to motorcycle shop. The Central Chassis Electronics and Main Wiring harness melted and fused together.
  • California dream ride over.

This is a ride report about a dream ride that didn’t work out. It was a simple dream; ride Big Sur on a BMW motorcycle. It was a dream that became a comedy of poor timing, unlucky coincidences and bizarre corporate policies.

From this:


To this:




Perhaps somebody will read this ride report. Perhaps not. It isn’t an exceptional trip or an exceptional story. It isn’t a tail of overcoming great adversity or a tragedy of a life ruined in a motorcycle crash. It is a tail of disappointment, and frustration. I’m going to write it anyway. If the moderators let it stay, I’ll continue to share my ongoing comedy.

Cycles screwed with this post 09-21-2014 at 10:59 AM Reason: Corrected "great diversity" to read "great adversity".
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Old 09-09-2014, 09:33 AM   #2
JustKip
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You have my sympathy

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Old 09-09-2014, 09:42 AM   #3
Max Wedge
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I'm curious. Hope the story stays for a little while, anyway.
Is it a 2010? Only 10,500 on it? Tell me more.....
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Old 09-09-2014, 10:01 AM   #4
Cycles OP
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Thank you Kip.

Max, it is a 2011. The Warranty expired on August 31st, 2014. The bike failed roughly 48 hours later. I've been told that BMW is typically good about providing a special goodwill warranty extension that close to expiration (as are many other manufacturers) but my bike was purchased in Canada. It is subject to BMW Canada rules and their rule is that they will not work with US dealers for goodwill warranty repairs. No exceptions I'm told. Once I get the bike back to Canada they will consider partial or full goodwill warranty coverage. More on that to come.
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Old 09-09-2014, 11:19 AM   #5
Chuck Pryce
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Good luck with repair,try to rent or borrow a bike and make your trip.
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Old 09-09-2014, 12:03 PM   #6
Scubalong
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Pissed That is Suck.....

Sorry about the bike
Hope BMW step up and do the right thing. Please keep us posted
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Old 09-09-2014, 12:13 PM   #7
eddie bolted
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For how much they cost I would be flipping the FUCK out!!!!
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Old 09-09-2014, 12:14 PM   #8
Blader54
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Well, that sucks! Hate so see someone's dream ride end up on a flatbed. Would like to hear how this ends. In the meantime, any chance you can get another bike and complete the trip? May be hard to envision that possibility, but.....
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Old 09-09-2014, 12:22 PM   #9
GB
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Let's see where you go with this.. if it turns into a bmw bitch fest, I'll move it to GSpot..


p.s. in 2005 my GS stranded me on a trip to Colorado. I know how you feel... rent and ride..
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Old 09-09-2014, 12:29 PM   #10
windblown101
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Quote:
Originally Posted by Chuck Pryce View Post
Good luck with repair,try to rent or borrow a bike and make your trip.
+1

It sucks to have a bike go down, but it's just a heap of metal & plastic. The time to make a personal epic trip cannot be replaced. If you have the means to swing renting or buying a used bike to continue your trip I encourage you to do so. The pain of the additional costs will fade with time but the memories of the trip will stay fresh! :)

Good luck however it turns out.
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Old 09-09-2014, 12:55 PM   #11
holckster
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Strange warranty policy for a company that sells bikes for traveling around the world.

Will BMW Canada pay to ship bike to nearest Canadian dealer?

Hopefully this will be 100% covered plus compensation of some sort for your lost vacation. Maybe future discounts?

BMW is losing customers due to poor handleing of mechanical issues that they should cover regardless of warranty period deadlines IMO.

Forks that fail, electronic/electrical glitches and Final Drive failures are just a few things that purchasers should not be financially liable for at least 100K miles.

I own 2 BMW's and they are amazing machines to ride, nothing on the market compares to their performance and ride.
They are just so expensive to purchase and maintain $$$$.

Now that I'm considering retiring, I don't think I'll purchase another BMW and not just due to price but the games they play in situations like this. They should just fix failures ASAP whenever/wherever they happen and restore their reputation.

Stop by and say hello if you make it back to Nor-Cal.
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Old 09-09-2014, 01:46 PM   #12
Rapid Dog
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Cool2

...one question, did you F with any of the wiring yourself? ..or is the bike bone stock?
guess that's two...
sorry for your loss.
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Old 09-09-2014, 02:11 PM   #13
Cycles OP
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Thanks for your questions. Most of the questions will be answered as I write my ride report. I'll do my best to keep it interesting, entertaining and informative without making it into a BMW complaint thread. I'm working on the next post now.

To answer the one question about messing with the wiring: No Messing. The only electrical accessories were the BMW battery tender adapter plug connected to the battery and a Garmin ZUMO GPS connected to the BMW GPS plug. The wiring, control unit, battery and everything else are bone stock.

ETA: The bike does have BMW heated grips and a BMW alarm. There are other non electrical accessories: engine guards; fork guards; handlebar risers; Sargent seat (non heated); BMW adventure panniers and mounts; a GIVI monokey top box plate; and the BMW luggage accessory plate (the one that replaces the pillion seat) with a back rest mounted to it.

Cycles screwed with this post 09-09-2014 at 02:33 PM
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Old 09-09-2014, 02:34 PM   #14
bbenn75820
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Quote:
Originally Posted by eddie bolted View Post
For how much they cost I would be flipping the FUCK out!!!!
and what good would that do ?
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Old 09-09-2014, 02:36 PM   #15
bbenn75820
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Quote:
Originally Posted by Cycles View Post
Thank you Kip.

Max, it is a 2011. The Warranty expired on August 31st, 2014. The bike failed roughly 48 hours later. I've been told that BMW is typically good about providing a special goodwill warranty extension that close to expiration (as are many other manufacturers) but my bike was purchased in Canada. It is subject to BMW Canada rules and their rule is that they will not work with US dealers for goodwill warranty repairs. No exceptions I'm told. Once I get the bike back to Canada they will consider partial or full goodwill warranty coverage. More on that to come.
If you need a pit stop on your way home and are near Medford, Or. Please let me know.

I have a K1300s not doing much, come get it and finish your trip.
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