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Old 08-01-2013, 03:23 PM   #1
TBKahuna OP
Joined: Oct 2011
Location: Northern New Hampshire
Oddometer: 47
BURNSMOTO--Great Customer Service

Just wanted to share a great experience with an outstanding vendor and an owner who is responsive--even when I call and learn he's recovering from surgery and taking strong post-op meds!! I have absolutely no affiliation with Burnsmoto. I'm just a very satisfied customer.

The short story is that I received an electrical part, hooked it up to my GS1200, had a slight issue and called Burnsmoto. Steve, the owner, answered the phone and we discussed the problem. He didn't pause or make excuses. He just merely wanted to satisfy the customer. I called on Monday and received the replacement part today. It's service like this that keeps customers coming back.

Thank you Burnsmoto!!
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Old 08-02-2013, 12:00 PM   #2
Reforming Neandertal
theantipaul's Avatar
Joined: Nov 2008
Location: Niwot
Oddometer: 1,237
+1, we use Burns for all our Powerlet parts, fast shipping, good prices and Good people.

Man lived, Man suffered, Man died

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Old 08-03-2013, 07:34 AM   #3
made it
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Joined: Aug 2004
Location: Atlanta
Oddometer: 5,959
Another thumbs up. Ordered a battery from them, it was listed on the site as a direct fit. It wasn't, called Steve he shipped the new battery with a return label. Great service and very understanding. I wouldn't hesitate to do business with him again.
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Old 01-08-2014, 09:47 AM   #4
Burnszilla's Avatar
Joined: Jun 2005
Location: Redwood City, California
Oddometer: 1,345
Awww, Thanks guys!
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