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Old 11-16-2013, 09:08 PM   #16
Bulldust
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Quote:
Originally Posted by grrant1058 View Post
Interesting thread.


To summarize -
  • you want the dealer to have required product to be in stock.
  • you want professional service, advice and fitting.
  • you are not prepared to pay the recommended retail price.
  • you in fact want the dealer to charge no more and hopefully less than what an online store with minimal overheads and possibly zero stock can afford to sell the product.
The reality is every business needs to make at least a reasonable profit - even motorcycle dealers. When the profit is eroded away by consistent discounting then overheads have to come down to compensate. That is often achieved by losing experienced staff who normally cost more than the "idiots" and "muppets" you berate and struggle to deal with.

Ultimately the consumer chooses and in the end you get what you pay for.
Yep sounds about right Ron, us old farts want it all, after all we have been supporting bike shops for decades and don't have the patience any longer to deal with 18 year old know it all's who are yet to enter puberty. It has been a lot of years since I entered a bike shop, all too easy to buy what I really want on-line for a better price and not have to put up with erupting pimples and pierced noses.
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Old 11-16-2013, 09:08 PM   #17
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Quote:
Originally Posted by grrant1058 View Post
Interesting thread.

To summarize -
  • you want the dealer to have required product to be in stock.
  • you want professional service, advice and fitting.
  • you are not prepared to pay the recommended retail price.
  • you in fact want the dealer to charge no more and hopefully less than what an online store with minimal overheads and possibly zero stock can afford to sell the product.
The reality is every business needs to make at least a reasonable profit - even motorcycle dealers. When the profit is eroded away by consistent discounting then overheads have to come down to compensate. That is often achieved by losing experienced staff who normally cost more than the "idiots" and "muppets" you berate and struggle to deal with.

Ultimately the consumer chooses and in the end you get what you pay for.
Well put.

And why I prefer to buy/order through Australian shops and suppliers where possible- even if it does cost a little more.

At least two of the suppliers I deal with do online/phone/in store sales, and I've bought from them by all three methods.

Unfortunately "muppets" are an unavoidable hazard in the store I bought the helmets and stuff at.... they are big and have probably 20 or more staff on the floor at any given time.

The "muppets" have to learn somewhere, but some are either slow learners or don't learn at all.

I don't berate them, if they are causing me more problems than the "help" they are giving then I give an excuse to terminate their involvement for the time being [as I did when my wife was getting seriously pissed off trying helmets and having the sales person insisting certain ones were "the right fit" when they clearly caused her pain].

I actually sought out the same sales person to complete the helmet purchases so he could see that not all helmets are "the same size" even though marked as the same. [you can't learn if someone doesn't teach you]

We then went to the clothing/riding gear section to look at pants for the Mrs., that section has different staff allocated to it so we dealt with another sales person.

As I mentioned, at the checkout we got discount when we asked for it based on my club membership... the store does that for certain clubs, as well as for customers doing large purchase values [if they ask for it]

And it is already built in to the store pricing I'm sure, so they are ok with giving it if requested for.

If you expect a store to have stuff in stock for you to try on, then do the right thing and buy it from them, or get them to order it for you in the style/size/colour you want.... don't just use them as a sizing point before ordering from another online supplier.

Then if the store doesn't look after you, speak to the manager/owner [most will respond in an appropriate manner to resolve your problem].

If no satisfaction comes from speaking to the manager/owner then take your business elsewhere- but keep in mind, the resolution will involve some negotiation or "give and take" from your side as well as the store's, so if they ultimately fix things for you give them a chance again next time.
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Old 11-16-2013, 09:23 PM   #18
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Quote:
Originally Posted by maricksville View Post
While not helmet related, I have had similar issues.

Ordered a valve core removal tool instore and I was told to get the one that has a small cross bar that allows you to re-thread the valve. I explained that the GS has spoked wheels and that the tool needs to rotate between the spokes. I was assured that the cross-bar removes.

Just received the tool, but didnt open the packaging till I got home and no, the cross bar does not remove. To remove the core you need to stick it in, rotate it a bit, take it out, re-position it between the spokes and rinse and repeat.

Just be patient while removing the core I guess...or dont puncture the tyre.
Threadjack but why buy a separate tool to carry? These cost next to nothing at big w or auto stores and are always on hand.



Its not obvious from the photos but these are valve caps/covers.
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Old 11-16-2013, 10:31 PM   #19
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Quote:
Originally Posted by Aussie Steve View Post
Threadjack but why buy a separate tool to carry? These cost next to nothing at big w or auto stores and are always on hand.



Its not obvious from the photos but these are valve caps/covers.
Up to this point didnt even know they existed. Nice work, will look into them.
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Old 11-16-2013, 11:03 PM   #20
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supercheap. 4packs i think.
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Old 11-17-2013, 02:05 PM   #21
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I had the same problem purchasing the same lid from my local dealer but it wasn't his fault. The Explore White/Black was actually listed twice on their order form, Arai that is, with different order numbers, one being the Black/White, which is what I received first up so I had to wait for the correct one to be sent. Maybe Arai should look at their order process to avoid such cockups. But as far as the helmet goes I'm happy with it.
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Old 11-17-2013, 02:44 PM   #22
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Old 11-17-2013, 06:39 PM   #23
Ockrocket
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Quote:
Originally Posted by Aussie Steve View Post
Threadjack but why buy a separate tool to carry? These cost next to nothing at big w or auto stores and are always on hand.



Its not obvious from the photos but these are valve caps/covers.
Many tyre fitting shops will probably give you a couple of second hand ones from the hundreds of old dust caps lying in the trays on their tyre fitting machines.

Go see you local car tyre fitter, those caps have been around for many decades (I used to fit them when I was young and working in a tyre store doing punctures and fitting new tyres/tubes).
New tubes and tubeless valve stems come with new dust caps (usually just plastic though), the old caps just get chucked aside.

And like your bike shop, if you have a good rapport with your tyre shop he will be happy to let you have some for free.
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Old 11-17-2013, 06:49 PM   #24
maricksville
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Quote:
Originally Posted by Ockrocket View Post
Many tyre fitting shops will probably give you a couple of second hand ones from the hundreds of old dust caps lying in the trays on their tyre fitting machines.

Go see you local car tyre fitter, those caps have been around for many decades (I used to fit them when I was young and working in a tyre store doing punctures and fitting new tyres/tubes).
New tubes and tubeless valve stems come with new dust caps (usually just plastic though), the old caps just get chucked aside.

And like your bike shop, if you have a good rapport with your tyre shop he will be happy to let you have some for free.
Thanks for the advice. Will grab a couple.
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Old 11-17-2013, 08:35 PM   #25
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Sucks to read about your problems with ordering helmets online..

I have only ever bought my helmets from a store due to the fit and size being different depending on each helmet brand/model.

But note, dont bother with buying helmets overseas, even ICON helmets are marked on the box that they are satisfactory with Euro, US and AUS standards, if they are not sold within aust, they are not satisfactory due to no sticker.

The colour being wrong is a fault of the local retailer though, unless the box was marked wrong.. they should at least check that what they have ordered is what is delivered.
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Old 11-18-2013, 12:11 AM   #26
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Old 11-18-2013, 02:29 AM   #27
Tony T
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What are those ones on the top shelf that give you double vision????

You wouldn't want that. I've got beer to do that for me.........
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Old 11-28-2013, 03:51 AM   #28
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Quote:
Originally Posted by grrant1058 View Post
Interesting thread.

To summarize -
  • you want the dealer to have required product to be in stock.
  • you want professional service, advice and fitting.
  • you are not prepared to pay the recommended retail price.
  • you in fact want the dealer to charge no more and hopefully less than what an online store with minimal overheads and possibly zero stock can afford to sell the product.
The reality is every business needs to make at least a reasonable profit - even motorcycle dealers. When the profit is eroded away by consistent discounting then overheads have to come down to compensate. That is often achieved by losing experienced staff who normally cost more than the "idiots" and "muppets" you berate and struggle to deal with.

Ultimately the consumer chooses and in the end you get what you pay for.
You hit the nail squarely on the head RG.
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Old 11-28-2013, 02:12 PM   #29
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Laugh

Quote:
Originally Posted by grrant1058 View Post
Interesting thread.

To summarize -
  • you want the dealer to have required product to be in stock.
  • you want professional service, advice and fitting.
  • you are not prepared to pay the recommended retail price.
  • you in fact want the dealer to charge no more and hopefully less than what an online store with minimal overheads and possibly zero stock can afford to sell the product.
The reality is every business needs to make at least a reasonable profit - even motorcycle dealers. When the profit is eroded away by consistent discounting then overheads have to come down to compensate. That is often achieved by losing experienced staff who normally cost more than the "idiots" and "muppets" you berate and struggle to deal with.

Ultimately the consumer chooses and in the end you get what you pay for.
Good call, generally I don't mind paying a little more for something i can touch and feel and have in my hands as soon as i put the money over.. The price point can sometimes be so high that it seems like they are trying to make up all their profit on one item.

Even the so called experts most of the time wont have as much knowledge on the product as you, because you have been researching the crap out of it on the internet before walking in.

So I guess those idiotic, pimple faced, nose pierced muppets do have one thing their good at, taking the money, putting your item in the bag and giving you change and a receipt
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Old 11-28-2013, 09:21 PM   #30
Tiggs
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Quote:
Originally Posted by grrant1058 View Post
Interesting thread.

To summarize -
  • you want the dealer to have required product to be in stock.
  • you want professional service, advice and fitting.
  • you are not prepared to pay the recommended retail price.
  • you in fact want the dealer to charge no more and hopefully less than what an online store with minimal overheads and possibly zero stock can afford to sell the product.
The reality is every business needs to make at least a reasonable profit - even motorcycle dealers. When the profit is eroded away by consistent discounting then overheads have to come down to compensate. That is often achieved by losing experienced staff who normally cost more than the "idiots" and "muppets" you berate and struggle to deal with.

Ultimately the consumer chooses and in the end you get what you pay for.

Well said Mate!
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