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Old 06-13-2014, 07:04 AM   #1
Squicker OP
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Joined: Apr 2010
Location: Auburn Indiana
Oddometer: 1
BMW Grand Rapids

Hi Guys,

More of a reader than a poster however I need to give a few good words to the guys at Grand Rapids Shop.
I have a 2010 GSA with 12k (I have 2 other bikes), whose rear shock decided to puke out all of its oil. A quick estimate was $2200 for the shock plus labor. After flopping around on the floor and a bit of howling, the service manager Bruce Kamp contacted the regional rep and pushed it through to do a warranty replacement. Final bill was $90.00.
It was the right thing to do, and they did it. They are friendly, courteous and professional and will continue to get my business.
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Old 06-13-2014, 06:04 PM   #2
exoff-roadgoat
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Joined: Nov 2008
Location: W.Meechigan
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Quote:
Originally Posted by Squicker View Post
Hi Guys,

More of a reader than a poster however I need to give a few good words to the guys at Grand Rapids Shop.
I have a 2010 GSA with 12k (I have 2 other bikes), whose rear shock decided to puke out all of its oil. A quick estimate was $2200 for the shock plus labor. After flopping around on the floor and a bit of howling, the service manager Bruce Kamp contacted the regional rep and pushed it through to do a warranty replacement. Final bill was $90.00.
It was the right thing to do, and they did it. They are friendly, courteous and professional and will continue to get my business.
I have heard good things about these guys. I have never bought anything there but they still gave me a free coffee cup.
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